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Is Amazon Losing Market Share? (seattletimes.com) 106

For the first three months of 2020, Amazon's revenue was up 26% (to $75.5 billion). Yet several of its competitors in e-commerce "are showing dramatically faster growth rates," reports Bloomberg's opinion columnist, noting Shopify reported "the aggregated online sales of its merchant customer base grew 46% in the first quarter."

And of course, after March sales began increasing even more: Online furniture retailer Wayfair said it had revenue growth of roughly 90% so far in its second quarter, a significant increase versus the 20% growth it generated for the three months ended in March. Traditional retailers who sell online are flourishing as well. On April 23, Target said its online business had risen more than 275% month-to-date to that point, while electronics retailer Best Buy also pointed last month to recent triple-digit growth trends for its website. Costco Wholesale, meanwhile, reported April e-commerce sales growth of 86%.

For all the antitrust scrutiny Amazon has gotten for crushing the competition in e-commerce with its leading 37% share in the U.S. last year, according to eMarketer, these recent numbers point to share losses for the tech giant. Rivals now have an opening to show they, too, can delight customers with good service and build consumer loyalty. And if they can take advantage, perhaps the e-commerce race isn't over yet.

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Is Amazon Losing Market Share?

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  • by sinij ( 911942 ) on Sunday May 10, 2020 @09:51PM (#60046190)
    Personally, if I can find a place to order it elsewhere, I do just that.
    • by Anonymous Coward

      They're not employees. They're elves. Or Oompa Loompas if you prefer. Little people.

    • by CanadianMacFan ( 1900244 ) on Sunday May 10, 2020 @10:38PM (#60046282)

      Not that it any excuse for Amazon to mistreat their workers but do the other places treat their employees fairly? We only hear about Amazon because they're the big player and it's "fun" to bash them. Just like for the longest time it was Microsoft bashing and then it's gone over Google and Facebook with Apple in there too.

      The warehouse employees filling the orders at all of those companies, except some of the ones going through Shopify as they are small shops, all treat their employees like crap. The warehouse jobs that get products ready for the retail stores are probably just as bad. Society doesn't look after those that do the less glamorous jobs, especially the ones that don't require much education. The low minimum wage in the US, poor workplace regulations, combined with the lack of a national healthcare program really hurts the people working these jobs.

      And the government is showing during this crisis that it doesn't give a fuck about the people. Forcing the workers back into the meat packing plants with no extra protection but the employers get immunity if the workers get sick is disgusting. The bailouts passed have mainly been directed at the large corporations instead of the people and small business.

      • by phalse phace ( 454635 ) on Monday May 11, 2020 @01:25AM (#60046602)

        Not that it any excuse for Amazon to mistreat their workers but do the other places treat their employees fairly?

        Yes, Costco treats their employees very well. Their warehouse workers are paid much better than Amazon warehouse workers and are given generous healthcare benefits too. The fact that Costco has one of the lowest turnover rates in retail says a lot about how they treat and value their employees.

        https://www.comparably.com/companies/costco/retention

        https://www.comparably.com/companies/amazon/retention

        • Yes, Costco treats their employees very well.

          That's why Costco is not listed in this article.

          • Neither is Walmart, and no one's praising them either.

            • by Anonymous Coward

              I worked at the Walmart distribution center in Apple Valley, California. Every article I hear about how bad conditions are at Amazon I think "doesn't sound so bad" or "what the hell, this was always worse where I worked and no one gave a shit".

          • by shmlco ( 594907 )

            "That's why Costco is not listed in this article."

            TFA: "Costco Wholesale, meanwhile, reported April e-commerce sales growth of 86%."

            So....

        • by King_TJ ( 85913 )

          Costco is an exception to the rule, and their retail business is FAR smaller of a footprint than their competition like WalMart / Sam's Club.

          It's great their employees are treated better than the norm, but I have a feeling it's difficult to scale things up past a certain point while retaining that. Once you're big enough, you have so much to concentrate on with just maintaining all of your locations (every single corporate policy change becomes a huge effort to implement over the whole company, for example

          • by shmlco ( 594907 )

            If I were president and CEO of Target, I'd immediately announce decent salary increase and health benefits for my employees, including those who work in the warehouses and shipping departments.

            At the moment, Target's biggest claim to fame is that, "We're not Walmart!" But give enough people reason to prefer Target over Walmart and Amazon, and they just might be able to snag a significant percentage of the market.

        • Which is why I try to shop more at Costco if it makes sense (I don't mind changing brands sometimes)

          Amazon's problem isn't just worker treatment, we PAY for a service that's basically a somewhat weekly/biweekly shipment now, when it used to be 1-3 days.

          My experience was that they were slipping on shady ship times even before the epidemic.
    • by Anonymous Coward
      Then why the fuck do they keep working there? That's stupid. Sure, sometimes you have to take a shitty job while you look for another, but if it's your career shut the fuck up.
    • How often is Amazon doing the fulfillment on those orders from other companies?

    • Good luck even finding any quality on Amazon nowadays, the site is flooded with cheap half broken knockoffs from basement vendors and factories from china.

      • Yeah, I rarely (almost never) buy anything from Amazon anymore.

        I do maintain a Prime subscription, but only for the video service and no other reason.

        I buy books from Barnes & Noble, electronics from Micro Center and Best Buy, daily goods/groceries from Target and Cub Foods and everything else eBay or other small sites.

      • Yeah. It's pretty tough to find any melamine that hasn't been contaminated with baby formula these days.

    • And the propaganda campaign, in which you're now participating — sincerely or otherwise — is part of the reason why the competition are gaining.

  • by CyberSnyder ( 8122 ) on Sunday May 10, 2020 @09:56PM (#60046196)

    You can't go from $75 billion to $150 billion where a smaller company can go from $750 million to $2 billion. Yes, small company's percentage is higher, but sheer numbers point to Amazon as doing exceptionally well. I've tried others, like Target because I want them to do well. Two of the three orders were disasters. So, back to Amazon I go. I just wish the Amazon would do a bit more filtering of the counterfeit items sold by third party sellers.

    • by phantomfive ( 622387 ) on Sunday May 10, 2020 @10:13PM (#60046240) Journal
      And if a company doing $1billion in revenue grows by 10%, and the company doing $1million in revenue grows 100%, then the one that grew by only 10% increased its market share.

      So the math in the summary is not great.
      • Re: (Score:3, Informative)

        by eagle42 ( 58594 )

        And if a company doing $1billion in revenue grows by 10%, and the company doing $1million in revenue grows 100%, then the one that grew by only 10% increased its market share.

        For simplicity let's assume these two companies represent the whole market. In the beginning the market size is $1.001 billion, and at the end $1.102 billion. In this scenario the market share of the smaller company increased from under 0.1% (1/1001) to 0.18% (2/1102), while the giant's market share decreased from 99.90% (1000/1001) to 99.82% (1100/1102).

        It's a completely different thing if the absolute market share actually matters beyond a certain point, but the math in the summary itself is correct.

      • This entire article and discussion assumes platform exclusivity. Which is a stupid assumption. More people are ordering from online retailers than ever before. Sometimes retailer A might not have a product but retailer B does. It's no different from brick and mortar stores. I frequent both Home Depot and Lowes. They stock some similar and some different products. Furthermore, just because one company grows a higher percentage point than the other does not equate to market share change. If retailer A never
        • If only it was that simple. One of the reasons I've used Walmart online less is they're practically always out of the Great Value house brand. And that was before anyone ever heard of a pandemic. Amazon would just sit on my order unless I paid them more for the privilege of being a middle-man.

          • Actually often the product is in stock--but only if you live in the right location. It's in stock if it is cheap to ship the Great Value products to you and out of stock if it is expensive to ship to ship the products to you. [I read this several months ago, but don't recall the source.]

      • by Hodr ( 219920 )

        Yeah, your math is not great either. You assume the market is always the same size so any increase in revenue = increase in market share. That's obviously incorrect. In this case a lot more orders are being done online than pre-C19 so the market grew. If the total market grew 50% and they increased 10%, then they lost market share. Of course we don't know how much the total market grew, so we really can't say either way.

    • by jonsmirl ( 114798 ) on Sunday May 10, 2020 @10:13PM (#60046246) Homepage

      All of the ecommerce companies are growing. It is brick and mortar that is shrinking.

      And Amazon is not a monopoly. Amazon isn't even the largest retailer in America - that's Walmart.

      • by dgatwood ( 11270 )

        All of the ecommerce companies are growing. It is brick and mortar that is shrinking.

        This. Target's online business is skyrocketing because nobody wants to go into brick-and-mortar stores on the off chance that what they need isn't sold out, but people still need food, dish detergent, and hand sanitizer.

      • Amazon isn't even the largest retailer in America - that's Walmart.

        But I believe Amazon is the largest online retailer though. Walmart are working hard to increase their online presence, but they still have some way to go: they have nowhere like the same product variety as Amazon, their web site is much less useful or easy to navigate than Amazon's, but they're clearly putting an effort to compete in the online space.

        I was a happy Amazon customer almost since they first launched, but for the last few years Amazon's service has been getting steadily worse. Their web site i

        • We have had an OUTSTANDING experience with Walmart

          $35 == FREE SHIPPING!!!!!

          And if it's an in-house item [in a regional Walmart warehouse], then it rarely takes more than 24 to 48 hours to get here [and even if they have to go, say, out to the midwest to find a warehouse with the item, it gets here super fast].
          • Re:WALMART!!!!! (Score:5, Interesting)

            by RoccamOccam ( 953524 ) on Monday May 11, 2020 @09:44AM (#60047534)

            Wal-Mart needs to do a better job integrating and leveraging its brick-and-mortar operations.

            I found a sound bar on sale on their online store, so I decided to hop over to my local store to make sure that I got it (a Christmas present). When I got to the cashier, they wouldn't give me the online price! Said it had to be an online order. So, I took it to the service desk and was told that was correct.

            I quickly made the online order on my phone, but was then told that I would still have to wait for my order to be fulfilled, which would take between 45 minutes and one hour. They, took the box from me and put it in a shopping cart.

            I went to my car and waited for 45 minutes, came back in, was directed to the back of the store, waited another 10 minutes, and lo-and-behold someone brought out the same box that I had been carting around the store. It was so bizarre that it was laughable.

            • This is even more ridiculous given the supply chain demands Walmart places on its vendors in tracking and time to delivery.

            • Every retailer has a system.

              Now you know how to hack the Walmart system: For the very best price, go in one evening, verify that the thing you want is in stock, order it online, and then pick it up the next morning.

              Use that knowledge to your advantage [assuming the price differential is worth your time].
            • I had a similar issue at Target. The price difference on a air purifier was $120 below the in-store; a 38% saving. I was told that I would have to order on-line to get the on-line price. But I was also told that, once I had the order confirmation on my phone, I could just bring the in-stock item to Customer Service and I would be checked out. Since I had the item in my cart, the delay was only a couple of minutes to place the on-line order.

              Still weird, but the the weirdest part was the price difference.

        • Amazon isn't even the largest retailer in America - that's Walmart.

          But I believe Amazon is the largest online retailer though.

          Amazon is the undisputed No. 1 [emarketer.com]. And by a huge margin.

        • They started all kinds of shenanigans with the Kindle - now you have to get your books validated with the mothership every time you try to read them, and if you happen to be in an area with no internet, tough noogies. .

          Are you sure about this? I always run my Kindle Voyager in airplane mode to save on power and I have yet to have to have to connect to Amazon just to continue reading a book that I have already downloaded from my library. You might need to do this if you are using the book borrowing feature, but I've never had to do this for books that I have purchased.

          Maybe it's a problem with the Kindle DX.

      • All of the ecommerce companies are growing. It is brick and mortar that is shrinking.

        And even two decades on they can't figure out why. Every damn time I cave and go to the local store they're out of stock on at least 10% of the things I'm looking for. Nobody knows when it's coming or if it's coming. They still can't even manage their fucking inventory. How is it so hard to know your average sales per week on a given item, the standard deviation, and the lead time for more stock? That tells you all you need to know to always have stock. Too complicated I guess. Someone should invent a mach

        • by Kjella ( 173770 )

          The main problem for retailers is that every square feet of real estate has to pay the rent, which in a mall or downtown location where your customers are come at a high premium. If you make the store 10% bigger but revenue only goes up 5%, you lose money. Either that or you raise prices, lose sales to e-tail and lose money. If you stock more of fewer products, then customers complain about lacking products or insufficient selection, so you lose sales and lose money. You can try moving to a warehouse outsid

          • There aren't any magic bullets here.

            Star Trek Replicators. :-D

            Seriously they need to compete not on the "we're like everyone else". That's a race to the bottom, but compete on products that reflect individuality. People are unique, and they like products that bring that aspect out*.

            *I remember futurist predictions of JIT, local manufacturing of highly personalized goods. The opposite of mass-market.

          • . If you make the store 10% bigger but revenue only goes up 5%, you lose money.

            That's not the case unless you store square footage is 100% of your costs. The vast majority of your expenses are going to be based on the number of employees, and you make even need fewer employees if you aren't out of stock on stuff all the time because your employees won't have to waste a ton of time answering questions about where products are and when they are going to come in. Also, this doesn't even address half the pro

    • by Somervillain ( 4719341 ) on Monday May 11, 2020 @12:20AM (#60046502)
      Amazon is not the gold standard. . Amazon hacked your brain. They used to be awesome. They had great service and great prices...then suddenly it changed...right when Jeff Bezos became the world's richest man and Amazon started reporting profits.

      When I shop 9x out of 10, Target is the same price or cheaper. Amazon raised their prices across the board to get profitable, but most of us remember the good old days over 5 years ago when you'd be an idiot to buy anywhere else.

      I just had to buy vitamins...15% more at Amazon than Target...genius level pricing...that's probably the highest amount anyone would not notice...so people like my wife still shop at Amazon by default and just don't realize they're overpaying. They also have been brainwashed to think it's better when it's offered on Amazon Prime.

      Amazon is now just a fraud enabler. They're trying to get out of selling things and becoming a technology platform...let all the other companies take risks selling and dealing with customers, they just get a transaction fee. Amazon is trying to become a combo between eBay, a hosting company, and FedEx.

      While I can't get everything from Target and still have to buy specialized things from Amazon, I find a better experience at Target: better prices, similar service and I can just drop my stuff off at a local store if it doesn't work out. I get a consistently good experience and feel better shopping there than supporting Amazon. Even if I didn't find Amazon creepy and shady, the experience varies from excellent (which was mostly the case 5 years ago) to shitty and fraudulent, which is becoming more and more the case now.

      Amazon has really really gone downhill...the sad fact is they're gathering so much data, they will know the precise point people have had enough and then will probably change their ways enough to keep you shopping there. They are manipulating us with greater precision and efficiency than any retailer in human history. They're exploiting their customers to an impressive degree.
      • by fred911 ( 83970 )

        " Amazon hacked your brain."

        Not even close. I've ordered from Target for local pickup a couple of times. Most of the time, I have to stand and wait while their associate decides to help others who are having issues with the self checkout. There's no dedicated employee to serve those that paid online for brick and mortar pickup.

        Even worse, the one time I had to return an item I waited 6 days to see my funds returned to me, after I dropped it at their location. That's a far cry from Amazon, who as soon as the

    • by Calydor ( 739835 )

      To add to this, you lose market share if you have 100% of the market and a tiny little company shows up that sends out three products over the course of a year.

    • I just wish the Amazon would do a bit more filtering of the counterfeit items sold by third party sellers.

      I don't even want that much.

      I just want it more prominently displayed which items are sold by third party on Amazon Marketplace, and which are sold by Amazon.com.

    • Also, last year Target sold a bunch in their brick and mortar stores. This quarter, those same sales are now initiated online instead. It's not that Target increased their sales vs Amazon, people just switched from going to the Target store to instead going to Target.com temporarily.

      That doesn't hurt Amazon. In fact, as more people get in the habit of shopping online that may help Amazon in the long run.

  • If the market has increased by 300% and their share decreases by 20%, it's still a net positive for Amazon. It may make anticompetitive behavior more difficult going forward, which is good news. But I won't hold my breath that these changes will be permanent.

    For my part, I've made a few more purchases online during the corona outbreak than I normally would, and I made a point of not using Amazon for any of it.

  • by slapyslapslap ( 995769 ) on Sunday May 10, 2020 @09:59PM (#60046206)
    Prime shipping has been so delayed that I can usually get items more quickly elsewhere. Once one and two day shipping comes back, I'll be ordering from Amazon again. Amazon set the standard for getting my stuff when I wanted it. I still want it faster than most competitors can get it to me on their best days.
    • Yeah... not being able to actually get my orders has pushed me away from Amazon for now. Who knows what will happen later; some of the things that used to make them unique are less of a stand-out benefit now.

      I have a few items that will be more than a month from ordering to receipt. You can only do that when you are the only game in town.

    • Fast shipping is nice but not happening anymore. My long-time subscribe-and-save items aren't being filled. Returns used to be easy and painless. Print label, hand to UPS driver. Now they want me to drive somewhere inconvenient to wait in a line. I now actively look elsewhere for my consumer whoring needs.

      • Yea, snd I suspect that the reason why returns are now less convenient is that when they where super convenient, they were also abused way to often so they made them less convenient because it was the easiest and cheapest way to reduce the abuse
    • And then there are all the products they moved out of Prime and into Pantry, Fresh, or Whole Foods. Pantry, of course, requires a membership. Fresh and Whole Foods have stiff competition for delivery slots. For half the stuff I want to order, I can no longer just click "buy"!
      • Pantry no longer has its own membership, though Prime membership does get you free shipping of the order is over some limit.

    • by psergiu ( 67614 )

      Yup. Prime items usually arrive later than the non-Prime ones.
      Home "sorry, shipping was delayed" Depot will actually ship everything faster than Amazon does now.

    • I just recently cancelled my prime. They apparently lost one of my packages and any attempt to contact customer support just auto responds with an email saying they aren't offering email support because of covid. I guess they'll have to deal with the charge back then.

    • by Tablizer ( 95088 )

      Our family's experience mirrors this. Some items weren't available on Amazon, so we checked alternatives.

    • by fermion ( 181285 )
      Everyone with financial means has been ordering for delivery and not going out. Amazon as the big firm, the firm that most people occasionally order from and likely has account set up, is the go to retailer. I have had difficulty getting a slot, for example, for Amazon Prime since I came back from spring break. For basically the past two months, if I wanted delivery I had to check in the wee hours for a time slot. I can imagine some went to other places for delivery. Target, the local grocery stores, all
    • OTOH, Amazon still knows how to pack a box. Target is still managing two-day shipping, but everything in the box is loose and it's beat to hell by the time it arrives.

  • by idontusenumbers ( 1367883 ) on Sunday May 10, 2020 @10:01PM (#60046210)

    These days, buying things on amazon typically goes like this: You search for something and get irrelevant results. You use sort and filter, which are both intentionally broken. The items for sale are all made in China by fly-by-night companies with fake reviews often with multiple sellers selling the same item with different silkscreened graphics. In the end, you get a bad product. Amazon makes returning easy but you still have to deal with it. After numerous returns, they send you a seemingly threatening letter that sounds like they are going to block you from buying from them because of too many returns. Rinse repeat.

    • by bloodhawk ( 813939 ) on Sunday May 10, 2020 @10:11PM (#60046234)
      I now treat Amazon the same way I treat buying from ebay or aliexpress. They are a last resort if I can't find the product from a reputable buyer. years ago I used to use them a lot, now I have purchased exactly 2 items in the past 12 months (both of which were out of stock elsewhere so was forced to use amazon or wait).
      • I find eBay more reliable than Amazon. Amazon attempts to obscure who I'm buying from, while eBay features who I buying from.
        • Really? I went through a period where almost everything I tried to buy, I would win the auction and then eBay would cancel the transaction because the account had been hacked by someone and it wasn't a legit auction. Ok, not the end of the world, but since I paid by paypal, they would then hold the payment for 3 - 4 days or more before releasing it back. That was super annoying.

          Often the prices are the same or better on Amazon. The number of times Amazon has canceled an order out from under me = zero.

          • Wait, eBay has auctions? It's pretty much just piles of listings, all of which are "Buy It Now". It's functionally the same as Amazon, except as someone else mentioned it's clear who you are buying from, and the search is actually usable. I'll buy from eBay from time to time, Amazon is a last resort if I can't get it anywhere else.

        • I don't shop enough on ebay anymore to know for sure. Basically stopped a few years ago when selling an item you were just as likely to get a scammer as a legitimate buyer, stopped buying there at the same time. honestly of the 3 now I go to Aliexpress first if I absolutely must buy from one of them as it is the same stuff that is being resold on amazon and ebay at marked up prices and they are no worse (or better) than then them scam wise.
    • You summed it up well. No matter how obsessive they say they are about the customer, if they waste my time with shitty on-site search functionality and/or there are any questions about the product's quality/specs, it's a lost sale. Prime's not enough to make up for the negatives any more.

      If the situation were reversed where Amazon was the little guy and the site needed work I'd definitely cut them some slack. But they're a trillion dollar market cap company so there's not much sympathy to be given. And

    • The items for sale are all made in China by fly-by-night companies with fake reviews often with multiple sellers selling the same item with different silkscreened graphics. In the end, you get a bad product.

      It's even worse than that. I was shopping for hair clippers. The big-name brands (Wahl, Braun, etc) were priced at $50-$70 but out of stock for at least a month. The only ones available for delivery in less than a month were obscure Chinese brands priced at $40-$60. But when I checked with CamelCamel

    • by imidan ( 559239 )
      Yeah, I use Amazon more carefully than I used to because of the proliferation of counterfeit/substandard products, often inserted into otherwise reputable listings by manipulative sellers. Price is another issue, though. I was looking for a steel wire shelving unit recently, and I found it on Amazon, but more expensive than the last one I'd purchased. I went to the manufacturer's site and found the same unit, $20 cheaper, with free shipping, and a coupon code that saved me another $10. It used to be that I
      • by waspleg ( 316038 )

        A few days ago I wanted to order some Diamond Crystal Salt because I heard Alton Brown on his YT live stream (Quarantine Quitchen, it's just he and his wife at home which is still entertaining) say he preferred it to Morton's (which is what I usually buy). I found it it isn't carried at Meijer/Kroger by me for some reason at all.

        Amazon had mixed reviews with some people posting recently saying they got moldy water damaged boxes from warehouses and the prices for salt were high as fuck (like $10/ 3lb box, I

    • by jsrober ( 935785 )

      You use sort and filter, which are both intentionally broken.

      I find it very frustrating that I cannot search based on the unit price. When buying Keurig k cups I don't care if there are 100 cups in the box or 10; I need to sort on the per-cup price so I can buy the least expensive brand that I find acceptable. I buy from Amazon a lot, but not as my first choice.

    • Amen to that... Amazon has been going down the same gutter like EBay did a few years ago for a while now. It does not help that they even promote vendors which sell even worse junk than the average basement based china seller which seems to be the main seller on amazon 99.9% of the times.

    • "The items for sale are all made in China by fly-by-night companies..."

      It's time for "Made in ____" to be required for all e-commerce sites. And make county of manufacture a filter option. Time to be more conscious of who we give our money to.

  • Like many, I am slowly de-Googling myself. Using DDG Search, Apple maps, etc. Over the last few months Iâ(TM)ve been doing the same with Amazon. Iâ(TM)ll first check places like OpenBazaar, specialty online stores like CVS, then alternate big box stores like sears/walmart. Amazon is my last choice
  • Say Amazon's 4Q2019 revenue was $60 million. If it goes up by $15 million in 1Q2020 to $75 million, that's a 25% increase.

    Say Costco's 4Q2019 online revenue was $5 million. If it goes up by 86% in 1Q2020 (ignore that the figure in TFS appears to be year-over-year), that's only an increase of $4.3 million. Even though Costco had a bigger percentage increase (86% vs 25%), it had a smaller dollar increase ($4.3 million vs $15 million).

    So a larger percentage increase does not automatically imply a larg
    • Really, the larger the increase, the smaller the values. Unfortunately the investors in the market tend to look at percentages instead of actual numbers. It's one of the big flaws now that we have these huge companies and that's what's driving all of the huge mergers.

      It doesn't matter how good Amazon's profit is for the year. Because of their size it's going to be a smaller percentage than other companies in the same market. Thankfully Amazon's main ownership doesn't care about profits. But the telecommunic

  • Duh...seems like every 3-4 commercials is a wayfair commercial. "Online furniture retailer Wayfair said it had revenue growth of roughly 90% so far in its second quarter, a significant increase versus the 20% growth it generated for the three months ended in March. "
  • As long that market share goes to smaller, independent businesses, I can only hope so.

    If the market share is going to Wal-mart or some other business goliath, I don't care.

  • The market share is falling if you have some key investments elsewhere and need to drive up the share of those investments.

    So far, even with the employee understaffing and increased demand they are keeping most of my orders going at a good pace.

    It isn't the golden age where everything can be over night, but they are not doing half bad.

    Now let us compare them to some of my recent experiences...

    HomeDepot... lied about availability and took a month to cancel. The only reason I was able to cancel is because the

  • You said Amazon was up 23%, others were up more percentage-wise.

    In order to stay Amazon is losing market share, you would have to say that the size of the entire online ordering market is static from before the shutdowns took place.

    That is obviously nuts, lots more people are ordering from home because they cannot go into many stores! Who knows how much the market grew, but I seriously doubt Amazon has lost market share.

    • by teg ( 97890 )

      You said Amazon was up 23%, others were up more percentage-wise.

      In order to stay Amazon is losing market share, you would have to say that the size of the entire online ordering market is static from before the shutdowns took place.

      That is obviously nuts, lots more people are ordering from home because they cannot go into many stores! Who knows how much the market grew, but I seriously doubt Amazon has lost market share.

      You are incorrect. If Amazon is up 23%, all it takes for them to lose market share is for the total market to grow more than 23%.

  • by repetty ( 260322 ) on Sunday May 10, 2020 @11:28PM (#60046394) Homepage

    Amazon is now Craigslist or eBay, with all the integrity issues that implies.

  • I don't think that this may happen ever. as we know about the affiliate marketing of amazon which is the best advertising platform for the user and the marketer. Many websites like tablet website [tabletgeeky.com], furniture, and many more are fully based on this.
  • When you have the largest market share in any industry, it's likely that your market share is going to go down over time. Quite simply it's impossible to have more than 100% of the market share.... but very easy to have less.

  • That's a good new: Amazon was becoming a monopolist and a monopolies have always been shown to be detrimental to everyone else: customers, citizen, society.

  • Losing market share, but still growing... Economy of scale is, on the one hand, a great thing. On the other hand, it makes life extraordinarily difficult for new, small competitors. Once you have a dominant force in the marketplace, new competition can only nibble around the edges, unless the behemoth makes some sort of strategic mistake.

    Government regulation is supposed to reign in the extremes, preventing the abuse of monopoly power. However, the way this is currently implemented, all this does is result

  • by Tom ( 822 )

    During the past months, a lot of shops that had no online business quite rapidly developed one, including many portals where you can find nearby shops that deliver.

    That moved business online that was offline so far, increasing the market, which means everyone's share of the market became "smaller" - even if by absolute numbers, nothing changed.

    Of course, in actuality multiple effects overlay, but I would be surprised if this one would not be a considerable factor.

  • We opened a pre-chewed gum store back in February and our sales growth is 400% month over month! Annual revenue growth is just off the chain! And the profits? Forget about it. Mooning percentage-wise.

    We're crushing Amazon sales. I expect that Amazon will be out of business by Christmas.

  • Seems like this story is not really factoring everything (Covid-19) in. Those brick-and-mortar stores are likely having way few in-store buyers, so though their online orders are increasing that's probably nothing compared to their in-store losses. Though maybe they're saving money by not having to pay their in-store staff, they're still probably paying for rent/taxes etc.
  • Rivals now have an opening to show they, too, can delight customers with good service and build consumer loyalty.

    Don't you hate it, when the invisible hand of the market forces companies to do, what government's regulations and laws never could?

    If this keeps happening, the Revolution will never come about — we must create a government-backed monopoly in the home-shopping market, and then complain about it... Worked so well in the Internet Service Provision market [wired.com], we're on the verge of nationalizing t [allconnect.com]

  • Other online retailers will compete less well after the Post Office is no longer a resource. Yes, I'm aware that FedEx, UPS, DHL, etc exist. But I've only seen the Post Office be price competitive with having an in-house distribution network.
  • Amazon prices are always overpriced, so other online retailers have begun selling more products due to their low price. If Amazon does not take any action and does not reduce the price of the product, then it will lose its popularity. Nickelodeon games [nickelodeon.games]

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