Which is kind of ok as long as your problem happens in that area, and there is no actual natural or man-made disaster in play.
A 911 dispatch center has much better resources than a local police or fire department main desk. If you are lucky, they can operate at 10% of the capacity as a proper dispatch center.
The system should be more robust. It has improved dramatically since 9/11 with absurd amounts of cash poured into many facilities, but it can't do everything. An alternative solution is to not expect 9/11 to be robust, but hard to tell if that is a good approach for most communities.