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New Amazon Worker Chat App Will Ban Words Like 'Union,' 'Restrooms,' 'Pay Raise,' and 'Plantation' (theintercept.com) 289

Amazon will block and flag employee posts on a planned internal messaging app that contain keywords pertaining to labor unions, according to internal company documents reviewed by The Intercept. From the report: An automatic word monitor would also block a variety of terms that could represent potential critiques of Amazon's working conditions, like "slave labor," "prison," and "plantation," as well as "restrooms" -- presumably related to reports of Amazon employees relieving themselves in bottles to meet punishing quotas.

"Our teams are always thinking about new ways to help employees engage with each other," said Amazon spokesperson Barbara M. Agrait. "This particular program has not been approved yet and may change significantly or even never launch at all." In November 2021, Amazon convened a high-level meeting in which top executives discussed plans to create an internal social media program that would let employees recognize co-workers' performance with posts called "Shout-Outs," according to a source with direct knowledge.

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New Amazon Worker Chat App Will Ban Words Like 'Union,' 'Restrooms,' 'Pay Raise,' and 'Plantation'

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  • Maybe (Score:3, Insightful)

    by nagora ( 177841 ) on Tuesday April 05, 2022 @10:02AM (#62418940)

    this company should just be shut down?

    • Re: (Score:2, Offtopic)

      by GameboyRMH ( 1153867 )

      It should be broken up at the very least, they're intentional monopolists. Separating the online shopping, hosting, and video parts from each other would be a good start.

      • Re:Maybe (Score:5, Insightful)

        by jacks smirking reven ( 909048 ) on Tuesday April 05, 2022 @10:24AM (#62419014)

        I think that is a pretty logical plan if there were to be some type of split or antitrust action. AWS seems like a natural thing to carve out on its own, they can always have an exclusive contract with the newly formed companies.

        Would also be interested in if the logistics arm of Amazon could be split off as well. They have constructed a rather involved delivery company, I always see Amazon trucks out on the road now just as much as I do UPS, Fedex, USPS.

        At the very least there should be a hold on Amazon acquiring any other companies for the foreseeable future.

      • Comment removed based on user account deletion
    • by gweihir ( 88907 )

      That would be overkill. But being forced to treat their employees reasonably? Definitely.

    • this company should just be shut down?

      An easier thing to do is to stop buying from them. But because it's so simple, no one will do it.
    • Re: (Score:3, Insightful)

      by Dutch Gun ( 899105 )

      Honestly, this report sounds a bit dubious to me. I've done contracting work for Amazon, and I can assure you that the words "diversity" and "accessibility" are bandied about all the time. "Diversity" is a big topic there, and in software development, "accessibility" is simply a feature that needs to be addressed as part of the core design. Both of those are terms that can have positive or negative connotation, depending on their use. And "bathroom", for heaven's sake? Amazon probably wouldn't even cal

      • Re:Maybe (Score:5, Insightful)

        by Ed Tice ( 3732157 ) on Tuesday April 05, 2022 @11:09AM (#62419218)
        The technology portion of Amazon and the blue-collar portion of Amazon are nearly polar opposites of each other. Recruiting for white-collar technology jobs is difficult and treating employees well and providing a good environment is a business necessity. In the warehousing/delivery portion of the company, people are treated more as a cost than an asset. This is true across many companies. Corporate and non-corporate jobs are night and day.
  • by skam240 ( 789197 ) on Tuesday April 05, 2022 @10:05AM (#62418954)

    You know the work environment is shit when a company has to censor the internal chat app.

    • You know the work environment is shit when a company has to censor the internal chat app.

      I'm sorry. Your message could not be delivered due to reference to bathroom breaks.

      • Re: (Score:2, Funny)

        by quall ( 1441799 )

        Haha too funny. Conservatives on Twitter have been complaining about this for years, but why do lefties only care now when it's Amazon? ``\_(8/)_/``

        • by Ed Tice ( 3732157 ) on Tuesday April 05, 2022 @11:16AM (#62419250)
          If you think that this is comparable to content moderation on Twitter, take a look at my previous response to this. If you are just trolling, I'll let the mods handle it. You can be pro-union or anti-union in Twitter. what you can't do is spread propaganda intended to incite violence. Really? discussing the need for longer bathroom breaks is comparable to organizing violent insurrections to overthrow an election. Nevermind. Hopefully the mods will handle it.
        • What have lefties and conservatives to do with Twitter or Amazon or censorship?

          You americans should work hard to stop putting a stupid label on a person just because s/he words an opinion.

    • by gweihir ( 88907 )

      It is usually one of the later stages of decline when that happens.

    • by AmiMoJo ( 196126 )

      It's when they ban the use of other chat apps that you really need to start worrying.

    • It's an employer-sponsored chat application, they have a perfect right to control its use by their employees.

      Imagine an employer puts up a bulletin board in the break room, are they obliged to let employees post anything they want on the bulletin board? Of course not.

      Let's not pretend that this is anything other than yet another chance for /.'ers to post anything/everything they hate about Amazon on slashdot.

      If an Amazon employee wants to vent about their employer, is there really no other means available t

      • by skam240 ( 789197 ) on Tuesday April 05, 2022 @10:55AM (#62419156)

        You're not understanding what I said at all. Of course Amazon has the right to do whatever they want with their own chat app and that in itself is a good thing.

        What I'm saying is the work environment must be shit because they shouldn't have a need to censor what employees are saying. Given that everything they're censoring looks like a source of worker discontent that sounds like a toxic work environment to me.

      • No, they don't. An employer in the US cannot block communications about labor organization. That's federal law, and has been for quite some time.

        This isn't about "venting." This is about union-busting. And this is questionably legal based on the words they are censoring. I don't think it will take the most talented lawyer in the world to convince a judge that blocking the word "union" isn't a direct violation of the National Labor Relations Act.

  • Bezos (Score:5, Funny)

    by The Evil Atheist ( 2484676 ) on Tuesday April 05, 2022 @10:13AM (#62418976)
    At least Bezos can keep claiming he's never heard of these complaints...
  • Clickbait (Score:5, Informative)

    by Dan East ( 318230 ) on Tuesday April 05, 2022 @10:16AM (#62418996) Journal

    Update: April 4, 2022, 5:17 p.m. ET
    The headline and article have been updated to emphasize that the app is still in the planning phase and has not yet launched. It has also been updated to include comment from Amazon denying that “many” of the words obtained by The Intercept would be screened out.

    In other words a bunch of non-news about something that doesn't even exist, and may never exist, and may or may not actually block any of those words if it ever gets beyond the planning phase.

    • by belthize ( 990217 ) on Tuesday April 05, 2022 @10:34AM (#62419056)

      Or it's future changed *because* of the intercept article.

    • Amazon click-bait, nothing more - just the thinnest of excuses to rant against Amazon.

    • The article then goes on to describe meetings where the chat app was discussed and the "dark side" of social media" was mentioned. The point being, while this actual app may never see the light of day, the existing management culture at Amazon actively works to stifle this sort of communication between workers.

      In November 2021, Amazon convened a high-level meeting in which top executives discussed plans to create an internal social media program that would let employees recognize co-workers’ performance with posts called “Shout-Outs,” according to a source with direct knowledge.

      The major goal of the program, Amazon’s head of worldwide consumer business, Dave Clark, said, was to reduce employee attrition by fostering happiness among workers — and also productivity. Shout-Outs would be part of a gamified rewards system in which employees are awarded virtual stars and badges for activities that “add direct business value,” documents state. At the meeting, Clark remarked that “some people are insane star collectors.”

      But company officials also warned of what they called “the dark side of social media” and decided to actively monitor posts in order to ensure a “positive community.” At the meeting, Clark suggested that the program should resemble an online dating app like Bumble, which allows individuals to engage one on one, rather than a more forum-like platform like Facebook.

      Following the meeting, an “auto bad word monitor” was devised, constituting a blacklist that would flag and automatically block employees from sending a message that contains any profane or inappropriate keywords. In addition to profanities, however, the terms include many relevant to organized labor, including “union,” “grievance,” “pay raise,” and “compensation.” Other banned keywords include terms like “ethics,” “unfair,” “slave,” “master,” “freedom,” “diversity,” “injustice,” and “fairness.” Even some phrases like “This is concerning” will be banned.

      “With free text, we risk people writing Shout-Outs that generate negative sentiments among the viewers and the receivers,” a document summarizing the program states. “We want to lean towards being restrictive on the content that can be posted to prevent a negative associate experience.”

    • It's nice to know there's still people here so stupidly naive as to not understand that if they have such an idea in the first place, that means they're going to try variations of it.
    • Or, it's media reporting doing what it's meant to - shine a light on this rot, so it can be cut away.

  • Perhaps the other anti-union filtering can be explained fairly easily with obvious anti-union ideologies being pushed from corporate. I mean, it's corporate's app.

    But when you have to filter the word "restroom" (still a perfectly acceptable term, even in 2022), and the reason you find yourself doing so, is due to unheard of working demands that force that conversation, well now you're just trying to hide your obvious faults.

    Grow up, Amazon. Hell, I'll take my package a few hours later to avoid waking to

    • Two things can happen with this app.

      1) the Amazon users will develop a code for all the banned words.
      OR
      2) Like 'Truth Social', it will be devoid of variety. Nothing but corporate drivel where comments are censored and offenders sacked on the spot.

      Welcome to the Bezos world of autocracy.

      • It's corporate-sponsored chat app, it's nothing more than that - should the employer be forced to tolerate anything anyone says about anything? Think there might be a sexist, racist, homophobic, or anti-immigrant employee at Amazon? Does Amazon have to support their hate speech?

    • by gweihir ( 88907 )

      With "restroom" they probably want to prevent their slav^E^E^E^Erespected workers from asking permission to go there. I guess the "managers" will then also be prohibited from understanding chat messages like "Can I take care of it or do you want yellow liquid on the floor?"

  • by gweihir ( 88907 ) on Tuesday April 05, 2022 @10:30AM (#62419044)

    Banning specific words has never in the history of human communication done anything.

    I suggest they ban "CEO" as well and the employees should use "Main Fuckup" are code for that role.

    • Banning specific words has never in the history of human communication done anything.

      It may never have done anything that was intended by those who banned the words, but it certainly has shone a spotlight on the true intentions and motives of those who would censor conversations. In this case banning the words mentioned in TFS certainly puts the lie to Amazon's protestations that non-unionization is "best for the workers". Not that anyone believes that Amazon believes that...

    • by quall ( 1441799 )

      You telling me that banning all talks about the Biden laptop scandal during the election didn't do anything?

      Schools and social media have been banning words and topics for years and they've had a big part in shaping society. So, I'd like to disagree with you.

  • Bezos and all those assisting in this should be slapped in the back with something very heavy.
    • by quall ( 1441799 )

      Ok, now please tell us what you'd like to do with Twitter, Reddit, and Facebook for censoring words and topics. Are these companies "Little China" as well?

      Or is it somehow different here because it's Amazon???

  • Unions are antithetical to their intended way of doing business. The terms of use for their internal messaging system are theirs to define. It's not intended to be a rudderless service.

    It's not like there aren't scores of other places where folks can discuss these things. It's not harmful.

    • I wonder how well that plays out, though, if they were to say require using only said app - and the people were discussing those matters on a break... since being on break is a time that is counted by the NRLA as a time where the employee discussing unionizing is federally protected.
  • restrooms are not allowed at amazon on the clock wow not only do they need an union they need an OSH audit.

    • That's not a true statement. They do track it though. You have to log out of the management app while you use the bathroom. This is so that "management" (algorithms) can adjust the workflow dynamically.

      The actual complaint isn't that they don't allow bathroom breaks, it's that they essentially stack rank you against other employees based on breaks. So, if you pee more often than your co-workers, you're gonna get a bad mark.

  • Regardless of how click-bait this story is, it is impossible to ban language, because language is fluid. As soon as you lock down some terms, other terms will be used to replace them.

    EG here is a random blog [livesozy.com] for euphemisms about having sex.

  • ... if you don't want employees implying that you treat them like slaves (which I'll admit is nothing more or less than hyperbole), why not just pay them a decent living wage in the first place?

    If full automation isn't viable, and you still require living and breathing human beings to do the work, then for fuck's sake, just pay them enough that they can actually *live* on it.

    When people are paid decently for their labor, even if they aren't particular fond of the work, they are less inclined to feel li

    • AI isn't developing fast enough for Amazon or Uber. They both have setup business models on the assumption that human labor is going away and that - in the meantime - they can burn through all the remaining human workers without better options.

      The problem is they're burning through the labor pool faster than automation is replacing humans. I bet this will eventually lead to - for a time - a reversal in their approach.

  • Database Developers are chatting a new guy wants to merge two SQL statements with the same column count and data types.

    UNION /*if you want a distinct merge but slower*/
    UNION ALL /*if you want a fast merge, but can have duplicates*/

    Managers creating new hire on boarding process. Make sure on the tour of the facility you show them where the Restrooms are.
    Or a comment from an employee asking what is the number for facility, because a toilet is backed up in a Restroom

    Banning words seems really lame, for a compa

    • Some years ago, the company I worked at had an internal "social network". Amongst other things it had a 'naughty words' filter - but it was a bit aggressive and gave rise to problems like this.

      For example, the instructions to remove a cover may well have been:

      "Turn the main screw anticlockwise and press down hard on the blue tab"

      which would end up as
      "Turn the main **** anticlockwise and press down **** the blue tab **
      Language --Your post has been reported to the administrators**"

      Apparently the banned word l

      • I saw some videos where they take G rated movies and bleep out random sections, it is kinda funny. Sometime censoring stuff makes it worse then not, I can watch a show and they drop the S bomb of the F bomb and I would not pick it up. But if they bleep it, or mute it. Then I actually pay attention and able to put the word in for context.

  • by DarkOx ( 621550 )

    Now if we could just get Facebook, Twitter, Slashdot, etc to ban those same words society would be greatly improved.

    Maybe now that Elon is on the board. Hope springs eternal

  • I don't think the NLRB is going to look favorably upon this. It's a pretty blatant violation of Section 7 of the NLRA, and wouldn't surprise me if the EEOC decides it violates Title VIII and IX of the Civil Rights Act. It shouldn't even take a lawyer who specializes in employment law to tell this to Amazon's management. Even a lay reading of the NLRA would tell you this would be a violation of Section 7 which prohibits any actions on the part of the company to interfere with the forming of a union. Not allo

  • "The guy cleaning the bathroom at the plantation I visited with my kid's history class should get a pay raise or start a union."

  • I guess this is the new "Thoughts and prayers" way to compensate workers for their work. Instead of, you know, better working conditions. I also find it fascinating that Amazon is measuring menial work performance as a factor of not even having time to use the restrooms, or fomenting conditions to add stress, disease and overall early death...

  • at which Amazon worksites become onionized.

  • If you don't like what Amazon does, it's simple just stop giving them money. Don't buy Amazon Prime, don't shop on their website, and don't use their services. Certainly, if you object to their policies and practices, don't work for them either.

    That being said, Unionization is a protected activity under our constitution and laws. Just don't unionize on company time, using company resources. I think that's reasonable.

  • by awwshit ( 6214476 ) on Tuesday April 05, 2022 @11:19AM (#62419262)

    This is how creole language is born. Amazon employees will just come up with different words that their masters cannot understand.

  • Where is the FTC?
  • If their word ban filter is as utterly terrible as their store front search engine, then no one has anything to worry about.

  • As I said in the Subject, they just invent some words, like "I have to go to the tree" instead of restroom ...

  • U.nion, p4y r4ise, bathr00m, and pl4nt4tion

  • They will improvise, use code phrases, euphemisms and so on

    "We're having a party" = "it's a strike"

    "This is a lovely place to work" = sarcasm. Who would say that?

    "see you on the beach later" = "in the rest room"

    and so on. If I can think of those, I imagine people working in a place like that can do better!

  • You're blocking me from quoting Lincoln? That sounds racist...

  • - Our data indicate you didn't take an optimum path going to pick up a package.
    - I had to go around a robot coming my way
    - No problem then, we'll just deduct the time from your next scheduled bathroom break.

C'est magnifique, mais ce n'est pas l'Informatique. -- Bosquet [on seeing the IBM 4341]

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