Comment Doesn't surprise me (Score 2) 78
I just had a run in with Anthropic's AI when trying to get help on a billing issue.
I ordered $100 of tokens for $90 (a 10% off deal). At first, the transactions would not go through. Then, they did. I saw the $90 come out of my account. But, no tokens showed up in the console
After several days, realizing my available tokens were dwindling, I reluctantly ordered $100 more. Those showed up.
Then, I started a week-long battle with their AI to get my $90 back or have the tokens show up.
Always got the same story how it was being referred to a human.
Eventually, I got an email. Said my tokens were there. I wrote back and said the console says otherwise.
I am not convinced I ever had a conversation with a human named "Blue".
Several more attempts followed. I threatened to dispute the transaction. I was offered a refund. $100 shows up in my bank account. At first, my tokens were still showing. Then, poof! The recently purchased tokens were gone.
Two weeks later, I have given up and just eating the loss of $90.
Too dang tired to keep pursuing it.
Are all AI run businesses cheats like this?