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AT&T Businesses

AT&T Workers Fight Return To Office Push: 'We Can Do the Same Job From Home' (theguardian.com) 147

AT&T workers are pushing to keep working from home as an option, citing "long commutes to and from work, exorbitant childcare costs, ongoing concerns over exposure to COVID-19 variants and now monkeybox," reports The Guardian. From the report: At AT&T, the world's largest telecommunication company, workers represented by the Communications Workers of America agreed to a work from home extension until the end of March 2023, but workers say the company is forcing many workers to return to the office much sooner than that, while other departments had already been forced back to the office by their managers. [...] AT&T workers have started a petition demanding the company makes working from home a permanent option for workers. [...] Val Williams, an AT&T worker and union steward for the Communications Workers of America in Houston, Texas, was forced to return to work in the office in April 2022. She criticized the push to bring workers back into the office after she said workers had been praised for productivity while working from home.

Williams criticized the pushback to return to the office given AT&T is a communications company with the technology and resources to make working from home a seamless option. "Our revenue has increased over the last two years while we were working from home. Our job descriptions state we are capable of working with little to minimum management and that's what we've been doing," she said. She also argued it was unfair how the push to return workers to the office has been enforced, with some departments being brought back while others are still working from home. "We don't feel like anybody's health is greater than any others. Because everybody has their own health issues, or they may have family members that have health issues that they have to return home to," she added. [...] A spokesperson for AT&T did not provide data on how many workers at the company are still working from home, but claimed it was never the company's intention to make working from home indefinite.
"The health and safety of our employees continues to be our priority," said the spokesperson in an email. "As we have throughout the pandemic, we adhere to guidance from the medical community, including implementing safety protocols to help protect our employees' wellbeing. And now that we are a largely vaccinated workforce, we believe it's safe for employees to return to the workplace. We do our best work when we're together."
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AT&T Workers Fight Return To Office Push: 'We Can Do the Same Job From Home'

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  • by El Fantasmo ( 1057616 ) on Monday August 15, 2022 @05:55PM (#62792249)

    It's about being able to force your workers into being in the same place all at once so your water cooler talk can suddenly become inspirational to someone or others can continually interrupt your productivity. Those who don't want to travel to work each day can find another job. Many companies relish the opportunity to have employees voluntarily quit with so simple an ask, so they can hire replacements at lower cost or simply spread out the work.

    Also, I bet all those bean counters and c-level folks hate seeing all that empty office space they paid for.

    • by rsilvergun ( 571051 ) on Monday August 15, 2022 @07:14PM (#62792441)
      A bean counter is looking to replace you. Nobody has time for water cooler talk anymore except for a few of the older well connected employees or on their way to retirement and company doesn't see fit to bother laying them off.

      This is about property values. Value of commercial real estate has been plummeting. Folks don't seem to understand that the people who make the decisions about your life I'll sit on each other's board of directors and all have investments in commercial real estate. When people talk about the ruling class this is what they mean. It's a web of interconnected special interests
      • I noticed the casual talk at the coffee machine often results in the best ideas, since you meet people from all departments. I also noticed that breakthroughs for projects often happen during lunchbreaks. That said, I do like to work from home for at least one day. I actually disconnect as much as possible then to do the stuff that requires patience, focus, and reflection. It also allows my team to think for themselves and learn/try out stuff. Some give me headache the next day, some prove me wrong, sometim
        • by FictionPimp ( 712802 ) on Tuesday August 16, 2022 @08:02AM (#62793479) Homepage

          In an office (when I was there) I work at a small desk in a row of desks with noise canceling headphones on. This hurts my ears because I wear glasses, but it's the only way to hear myself think in all that noise to write code.

          Then when I need to attend a meeting, it's not in my office so I zoom/webex/whatever. When I need to talk to the person next to me I slack/jabber/whatever them.

          Now I have a dedicated room in my home, a wonderful desk and chair. My camera and microphone setup allow me to attend meetings without a headset. I can eat lunch with my wife who also works from home in her own office. I can take walks, have a cat on my lap. I can make my own lunches, run chores at lunch, play some xbox on a break. My life is better. My productivity is up, and I'm going on 7 years now, but I'll never go back to an office.

      • "Nobody has time for water cooler talk anymore except for a few of the older well connected employees or on their way to retirement and company doesn't see fit to bother laying them off."

        My team has an explicitly scheduled "water cooler" chat every Monday morning, .

    • by sjames ( 1099 )

      That and the management is frustrated that they can't reach things on the high shelves with those stubby little dinosaur arms and they're taking it out on the small mammals.

    • by Opportunist ( 166417 ) on Tuesday August 16, 2022 @12:03AM (#62792851)

      You DO NOT want your workers to quit "voluntarily" when you want to get rid of some of the slack. Because the slack is what stays. Think about it: Who quits? Those that can (and do) get other jobs. Those that not only have the energy and drive to shop around for another job but who also have the qualifications, skills and enthusiasm to find other jobs.

      What stays is the slackers, the people who already internally surrendered and the ones who were wrongfully promoted to a job they can't do and know they can't do, and either already know or quickly find out that they can't get that job anywhere else because they ain't qualified, so they have to stay.

      Why the hell would you want that?

    • I suspect it is not about productivity, but about power.

      This is a union shop. This is likely a power play pre-negotiation tactic from both the company and the union to pump up the importance of work-from-home as an issue so that it can be won by the union as a long-term benefit for their members in exchange for something the company values. The company knows it won't cost them much to do it -now that it has been demonstrated during the pandemic, and the members strongly desire it. Negotiation 101. Win f

  • Mixed Bag (Score:5, Insightful)

    by Aighearach ( 97333 ) on Monday August 15, 2022 @06:00PM (#62792267)

    Some of the reasons they cite are good, but some, such as childcare costs, are counter-productive to winning the support of their employers, even if they're good arguments to drum up public support.

    Employers don't want to pay employees to take care of their own children during work hours.

    A lot of these jobs can be done just well from home, but it sounds like the employees are being a little too honest about the reasons. A winning strategy would need to utilize effective tactics. You're not going to persuade management to change their person views of these decision by making heartfelt, humanist arguments about employee well-being.That's only going to result in an HR-style response of documenting steps taken to ensure employee well-being. What they should be doing is making the strongest case that they're more effective workers when they work from home, and focusing only on that. Instead, it seems they have lawyers in charge of the response, throwing everything at the wall to see if anything will stick. But here, everything that doesn't stick is accidental support for the counter-argument.

    • Employees with young children spend a not inconsiderable amount of their office time not working, dealing with the hassles of remotely organising the picking up and dropping off of children in daycares and schools and dealing with common but unpredictable minor emergencies. Trying to get an uninterrupted 9-5 for a full 5 days out of such an employee is a laughable pipe dream. By letting them work from home, even part time, sure they are "wasting" company time dealing with their sprogs on the clock, but gene

      • You were going good until "sprog," where you just look a moronic neckbeard.

        You can almost speak Normal. Good job. Keep trying. You'll sound human soon if you keep practicing!

  • ongoing concerns over exposure to COVID-19 variants and now monkeybox

    You know, if there are giant gay orgies where you work, you do not have to partake. And I assume they are in a meeting room somewhere where you don't have to see them.

    Because otherwise I don't see how you are catching the 'box, as the cool kids call it, since 95% of of the people (and dogs) [nbcnews.com] that catch it are sleeping with gay men.

    That said I am fully sympathetic otherwise with people who don't want to come in because of commutes, and do n

    • Some still call it "cubicle".

    • Remember AIDs? (Score:4, Insightful)

      by rsilvergun ( 571051 ) on Tuesday August 16, 2022 @10:47AM (#62793883)
      it was a "gay" disease until it wasn't.

      Even ignoring that, since I started working from home I stopped getting sick. I bought a Neti pot 2 years ago, and I used to use one every year but it's been sitting in a closet since then. That's a huge productivity boost. Meanwhile friends of mine that were dragged back into the office by their bosses are dropping like flies. They recover, but they're out for a week or 2. It messes up productivity massively.

      Remember that very few Americans have sick leave, and the ones that do often are pressured to go to work anyway.
  • If the company thinks on-site is worth more, then pay more for on-site days.

    I do think it's realistic to require coming in 2 days a week for at least bonding reasons, but beyond that is usually diminishing returns. If they really want 3+, then just pay a bonus for such days. Seems simple, what am I missing?

    • Bonding reasons? I hate humans. With a passion. I actually started liking some of the people I have to communicate on a daily base during the lockdown phases because I not only didn't have to see them but I could also turn them off when they got annoying (don't try that in real life, my lawyer said it's illegal).

      If anything, having to see their mug twice a week makes me hate them again.

      • Yeah, I recall you being very pleased with the lockdown(s)... Are you very disappointed at monkey pox? At least, for now?
        • I was hoping for more. But I have my hopes up for Covid to flare up when the schools start again and then of course Winter, should give us enough cases now that people got complacent and think it's over.

          Maybe a new variant that sends people to hospitals again, Omicron was pretty much a dud in that regard. And if people don't clog ICUs, lockdowns remain a dream.

    • by Bert64 ( 520050 ) <bertNO@SPAMslashdot.firenzee.com> on Tuesday August 16, 2022 @01:28AM (#62792985) Homepage

      Having 2 days a week eliminates many of the benefits of working from home at all...
      You still need to live within commuting distance, you still need your transportation available, or if you're using public transport you will have to pay more for the 2 days as there's usually discounts for weekly/monthly tickets.

      Work from home full time, sell your car, sell your expensive house in the city and move to a small town where you can get a much nicer house for half the price and walk to local establishments, anything you can't buy locally you can have delivered.

      Or if you can't work from home, live somewhere within walking distance of where you work.

      The biggest waste of time and energy is having thousands of people commute to dense office zones at the same time because they simply cant (or cant afford) live nearby.

    • So, they have to pay extra for their employees to do work the same way they did two and a half years ago despite the reason for the temporary change in behavior having evaporated?
    • If the company thinks on-site is worth more, then pay more for on-site days.

      WFH people already complain that they are missing out on office parties, lunches, and other perks because they are at home. I am sure people would instantly complain that they are being discriminated against if their office counterparts got more pay.

      I agree with you, by the way. I prefer the office to WFH. It's nice and quiet and I can actually get work done here.

  • Certainly, ATT workers do not need an office to tell you no, to be unhelpful, and generally make you wish ATT did not exist. This can definitely be accomplished from anywhere.

    If ATT actually cared about its customers then forcing employees to the office wouldn't be on their radar.

    • I didn't think ATT even had employees in this country any more. Certainly when you call them on the phone for service you get routed to another country. I had to call back three times before I could get someone that I could actually hear between their complete non-grasp on English and the garbage quality of the connection. Their whole job is communications and they are completely inept at it.

  • Monkeypox? (Score:3, Insightful)

    by quonset ( 4839537 ) on Monday August 15, 2022 @06:13PM (#62792303)

    They're worried about acquiring monkeypox? Are these folks having anal sex while at work? Or sex at all while at work, because that's how you get monkeypox.

  • Teh monkeys get out of that box and there will be hell to pay.

    Why is AT&T leaving boxes of monkeys around in the workplace in the first place ?!

  • by devslash0 ( 4203435 ) on Monday August 15, 2022 @06:22PM (#62792335)

    It's a simple case of all the middle-level managers realising that teams don't need them to do the job, and they are panicking.

  • by Bruce66423 ( 1678196 ) on Monday August 15, 2022 @06:23PM (#62792337)

    A company willing to risk losing many of its best staff - who will be the ones to leave if this is enforced against their will - is going to damage itself. The only question is by how much.

  • "And now that we are a largely vaccinated workforce, we believe it's safe for employees to return to the workplace. We do our best work when we're together."

    Fuck off, you pukebag. We're not going back to the office.

    *I* do *MY* best work when I'm well rested and not being forced to commute to a place I don't need or want to be.

    • I bet it was said by some upper-level manager who never spent a day working in close contact with any of the people he now expects to get back to the chicken coop. Sorry, open-floor office.

  • The typical PHB-style management response to "we can do the same job from home" would be then someone in India can also do your job from their home.

    My response was, "you are welcomed to try". Not to mention the fact that, somehow, "need to come to office to collaborate" was never a consideration in the last 20 years when loads of office jobs were being outsourced to India, NOW you try to tell me that was important? Fxxk off!

    • If a manager dangled the threat of outsourcing my job to "incentivise" me to return to the office, my resignation would be there within the hour. You do not threaten me. I say this as a person who has returned to the office, because there are things that I need to do here. I'm a big enough boy that I can see what work needs doing and how it should be done and what needs collaboration and what desperately needs less collaboration. If you feel you need to bully and cajole, I feel the need to distance myself f
  • Having everyone work from home was temporary measure that was part of an overreaction to a virus that is no longer a significant problem. It was supposed to only be for a few weeks, two years ago. I have little to no sympathy for people who are effectively complaining that an emergency has ended, and I see less reason to care.

    Commuting sucks, I agree. That's why I took a job that pays $20-30,000 less than I could be making because I only have a 10 minute drive instead of an hour's worth of Atlanta traf

    • Life involves hard choices. Shut up and make them.

      Why should they shut up? It's certainly the employer's prerogative to make policies including telecommuting rules, but at the same time it's certainly they employee's right to express their opinions on those policies.

      You say you don't care, but then you're telling people to shut up about it, so you obviously care at least a bit. Maybe because you're afraid that the employees that chose to speak up instead of shut up might end up getting a better deal than you did when you took a less-lucrative job?

      • You make a good point. They have every right to complain, the absurdity is that the press cares.
  • Haha. A friend recently got a government job that she can do from "home." It literally takes her about 15 minutes to do the work assigned for the day. She doesn't ask for more because she does not want to be murdered by her co-workers. She can do it at home, or anywhere else. Of course people would rather work at "home" so the uberbosses don't see how unproductive everyone is.

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