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Dell is Making Everyone Return To Office, Too 125

Dell is the latest tech company to announce it's ending its hybrid and remote work policy. From a report: Starting March 3rd, Dell employees will have to show up in person five days a week. In an email obtained by Business Insider, CEO Michael Dell writes that 'all hybrid and remote team members who live near a Dell office will work in the office five days a week. We are retiring the hybrid policy effective that day.'

"What we're finding is that for all the technology in the world, nothing is faster than the speed of human interaction. A thirty second conversation can replace an email back-and-forth that goes on for hours or even days," Dell writes. Despite this mandate, Dell also continues to sell remote work solutions, noting that remote work offers "benefits such as flexibility, reduced commute times, and cost savings for employees, while employers can access a broader talent pool, reduce overhead costs, and increase productivity."
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Dell is Making Everyone Return To Office, Too

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  • by Pseudonymous Powers ( 4097097 ) on Friday January 31, 2025 @04:47PM (#65133289)
    In Neo-Confederate America, means of production seizes YOU!
    • It's to get people to leave of course.

      A thirty second conversation can replace an email back-and-forth

      MS Teams chats etc voice or text are quick and easy. Possibly more efficient than interrupting someone's concentration.

      • Not to mention that you can run Teams in Linux [microsoft.com] as a native client.

        I know that in my department, I won't be recommending Dell devices if they can't be trusted to support a remote-work arrangement.
        • Re: (Score:2, Informative)

          by Anonymous Coward

          Not to mention that you can run Teams in Linux as a native client.

          You could. That's "old Teams". There isn't a "new Teams" native client for Linux yet. Teams under Linux is only browser based now (and really picky about the browser). I switched to Teams under Android.

      • Chats/calls in Teams do not break concentration you say? Interesting, as I have found those to be just as interruptive as in person chats/calls. For certain types of communication Teams/Slack/whatever else is similar do tend to be better for conveying information. For other types it is significantly worse.

        5 days a week is quite a lot. Between 1 and 3 days per week should be fine for practically every job. Better management of who is coming to the office on which day and hour, is far more productive for the

        • Remind yourself that you are in charge of your time. If someone asks you a question on Slack, glance at the notification to see what it is - if it's an outage or something that merits prompt attention, then give it that attention. Otherwise finish your thought on what you're doing and get back to them in a few minutes.

          Any competent organization that recognizes the inefficiency of knowledge workers having to context-switch would have absolutely no problem with that. It's actually the published policy for

        • by Bumbul ( 7920730 )

          5 days a week is quite a lot. Between 1 and 3 days per week should be fine for practically every job.

          For some definitions of "every".... I guess most of the work done in the world today is still very much manual labor, which is impossible to do remotely.

      • Comment removed based on user account deletion
      • Comment removed based on user account deletion
      • MS Teams chats etc voice or text are quick and easy. Possibly more efficient than interrupting someone's concentration.

        I don't find them so. A Teams/Slack chat involves getting interrupted dozens of times spread over minutes or days rather than one intense and high-bandwidth interruption. Even if the total communication time is the same (it's not, I talk much faster than I type), the latency is frequently much, much longer.

        My other observation is it's much easier to work through difficult issues with someone I've met face to face. It's much easier to hear "I don't like your approach, we need to do something different" from

    • Re: (Score:2, Flamebait)

      by fahrbot-bot ( 874524 )

      In Neo-Confederate America, means of production seizes YOU!

      America is Neo something, just not sure it's Confederate; they wanted to keep all the black/brown people ... /s

  • by Anonymous Coward

    I'm pretty sure their real estate department asked why they continue to pay for a thousand empty buildings.

    • Last I remember, their real estate department was a separate company owned by his wife. Which is apparently completely legal.

    • Can't get people to the office when they quit/reduction of force. Seems lose/lose.

      Unless you pay them for the hassle of going in.

  • Layoffs (Score:2, Insightful)

    by rsilvergun ( 571051 )
    They're called layoffs. If we had a functional media that's what the headline would be. But we gave up on that years ago.
    • The really unfortunate part is that they're laying off the people they most can't afford to lose. Those who find it easy to get a job elsewhere will do so, those who can't will plod in to the office every day and do the bare minimum needed to avoid being fired.

      RTO is the dumbest policy I've ever heard of, whether it's to do stealth layoffs, or to "enhance productivity" by throwing people into situations where they'll be distracted all day and unable to work in a healthy environment. It costs companies who d

      • If RTO is so bad, and will cost companies so much money, how did they remain profitable before COVID?
        • Re:Layoffs (Score:5, Insightful)

          by fropenn ( 1116699 ) on Friday January 31, 2025 @05:42PM (#65133417)
          Dell's stock hit its all-time high price in April, 2024 (https://finance.yahoo.com/quote/DELL/). Even at today's price of $103, their stock value is TRIPLE what it was in 2019.

          If work from home didn't work, then how are they producing these amazing returns for their investors over the last five years?
          • Re:Layoffs (Score:4, Insightful)

            by larryjoe ( 135075 ) on Friday January 31, 2025 @07:24PM (#65133665)

            Dell's stock hit its all-time high price in April, 2024 (https://finance.yahoo.com/quote/DELL/). Even at today's price of $103, their stock value is TRIPLE what it was in 2019.

            If work from home didn't work, then how are they producing these amazing returns for their investors over the last five years?

            PC companies profited greatly from the pandemic. It wasn't even so much WFH as much as the paradigm shift that required buying a bunch of new hardware. Once that hardware was bought and people were settled down for WFH, the incremental need for new hardware dropped.

            WFH benefited Dell, but it was the WFH for their customers rather than for their employees that mattered.

            • by PCM2 ( 4486 )

              Tangentially, all sorts of companies profited greatly during the pandemic. People were stuck at home, and buying stuff online seemed like a way to amuse themselves. Streaming services did well. Video gaming did well. Pretty much anybody who was selling anything that could be brought to your home did well, and so did companies (such as reviews sites) that helped you get hold of that stuff.

              Unfortunately (and foolishly), a lot of people who ran these companies seemed to believe the gravy train would last forev

        • by gtall ( 79522 )

          Times change, we change. This RTO is merely because managers fear their dicks will fall off if they cannot swing them around an office full of proles.

        • RTO is bad in the sense that it is what most people want over any other sort of benefit they can be provided. So over time, companies that are fully remote become far more competitive with these legacy dinosaurs and their real estate.

          • companies that are fully remote become far more competitive

            Can you cite any evidence to support this claim?

            Are companies that WFH performing better than those that RTO?

            • I mean what evidence would you accept? My claim is more based on logic. Let's say you have group of companies competing for the best engineer and WFH is the most important thing to that engineer. Don't you think that the company that offers a WFH position is going to be the most competitive and have the best chance to hire said engineer? Now scale that up to all potential employees. Companies that support WFH will, over time, end up with the best talent compared to RTO companies.

              If you google for studi

              • I mean what evidence would you accept?

                Differences in stock price, revenue, profit, or growth.

                My claim is more based on logic.

                Many logical things aren't actually true. The physics of Aristotle was way more logical than the physics of Einstein and Heisenberg.

                Your logic is based on the assumption that WFH is cheaper (almost certainly true) and that WFH employees are just as productive (which is exactly what RTO advocates dispute).

                • Well, again, there are studies out there claiming it's economically better. But I can't and won't put those forward as any sort of evidence. I trust that you can find those on you own and make your own judgements. But if you care to dispute my logic on the matter I'm open to debate it. I have personal experience with this and being unemployed for all of 2024, I have been very focused on the topic.

                • by jp10558 ( 748604 )

                  I think WFH can be just as productive, but it certainly depends on the job. But there's lots of consultant companies, (Parsons, Hagerman) across industries where all/most people are WFH and have been for years. Sometimes there's occasional on site customer visits, but again, those have cratered since the flight, food, and hotel costs have skyrocketed, at least where I work.

                  It seems to me that for a lot of IT / Tech etc work - sitting at their desk using their internet to get to your hybrid cloud stuff is no

                • Comment removed based on user account deletion
              • Also: if you are a remote-friendly org, you can recruit from a much larger pool of talent.

                An organization that is hell-bent on their workforce going to the same buildings every day can only really recruit the area where those buildings are unless they want to pay people to relocate to those buildings.

                A small software shop in a tiny southwest Colorado town can be competitive with engineers in big cities if they're remote-friendly. And that was before the pandemic. Now that a lot of people have had the tast

                • This is me. I do pipeline development for a small VFX studio based out of Philadelphia. They have a tight little pipeline that's all cloud based and they've done work on some Emmy winning shows. We're currently only 20 people in size. But we could spin up to 120 if needed and we can pull people from across the globe to work for us.

                • you can recruit from a much larger pool of talent.

                  Listing reasons why WFH SHOULD improve performance is not the same as evidence that DOES improve performance.

                  • This. I saw a YouTube video where a remote interview candidate was using ChatGPT for their answers. It was pretty cool, but how do you prevent hiring people like this if they're never in the office? You could end up with the best engineer WFH, or the best interviewer who is actually weak at the job WFH. It takes longer to figure out which it is when they're remote.
            • Every single company who put out statements saying they were AMAZED at the productivity during WFH Covid?

              And that productivity *went up* during those times?

              We were here. We remember that.

          • RTO is bad in the sense that it is what most people want over any other sort of benefit they can be provided. So over time, companies that are fully remote become far more competitive with these legacy dinosaurs and their real estate.

            WFH is desirable for some people. However, it's not near the top of the list for most people. First is compensation (absolute amount or at least an amount over some expected threshold). Second is possible growth and promotions. Third is job stability. Fourth is good bosses/coworkers. WFH may be important, but it's not going to more important than these other considerations.

            • it's not near the top of the list for most people

              How can you make this claim? What data do you have to support it?

        • Re:Layoffs (Score:5, Interesting)

          by garett_spencley ( 193892 ) on Friday January 31, 2025 @05:47PM (#65133431) Journal

          You're straw-manning. No one said these companies weren't profitable. They said that remote work saves money. I don't know how you equivocate the two.

          Secondly, things change... and COVID changed things a lot.

          I've had the privilege of being able to work from home since before the pandemic. For 15 years I was self-employed, but when I re-entered the workplace in 2018 I was able to find remote work. COVID was the first time that a lot of professionals across a lot of industries suddenly saw that work from home was the "new normal." Those professionals made life decisions based on the fact that it was the new normal, and that a lot of employers were saying that this would be permanent after the pandemic ended (and despite some high profile massive corporations, the vast majority of employers seem to be sticking with that).

          In the "new normal" climate, you've got a situation where your competition is offering remote work opportunities. That didn't exist before the pandemic. This is an example of a changing business climate.

          So to the GP's point, now that competitors have figured out that they can save a fortune on office space, and their employees have figured out that they can save a fortune on commute costs (not to mention the time saved which is PRICELESS) ... it is a very stupid business decision to adopt a RTO policy unless your goal is to lose valuable and productive employees, and some money along with it when your office rental and related costs go back up.

          But speaking of office RENTALS ... I think it's very telling that the vast majority of RTO-policy companies are massive corporations. My read into that, beyond the layoff theory, is that they all OWN their office buildings. They might even have outstanding debt against them. And now those office buildings are vacant and useless and this reflects poorly on the books. They can't sell them, because no one wants them, but they still have to maintain them and repay the loans on them so they represent a massive liability in their current state.

        • Some of us had remote work as a perk long before COVID. The pandemic simply attuned people to the fact it was practical for the masses as well.
        • Comment removed based on user account deletion
      • by zoloto ( 586738 )
        The real problem will happen is when nearly all companies mandate RTO, then all these digital nomads will be required to actually show up - and probably for less money they were making before had they sucked it up and kept their jobs instead of quitting.
        • The real problem will happen is when nearly all companies mandate RTO

          That's unlikely.

          WFH/RTO has a value that differs by person. Some are willing to WFH for far less money. Others prefer to go to the office.

          So there are market opportunities for companies to offer lower pay to high performers who really want to WFH.

          Eventually, the market will find an equilibrium. Some companies will eat the rent and higher payroll to see everyone at their desks. Others will save money by paying less and avoiding rent. Others will offer hybrid models.

          Workers might work in the office early in t

  • Nonsense (Score:5, Insightful)

    by cascadingstylesheet ( 140919 ) on Friday January 31, 2025 @04:55PM (#65133309) Journal

    "What we're finding is that for all the technology in the world, nothing is faster than the speed of human interaction. A thirty second conversation can replace an email back-and-forth that goes on for hours or even days," Dell writes

    I usually see the opposite.

    There is a half hour meeting to supposedly clarify or define something that could have been done perfectly well, and far more quickly, in five or ten minutes, via asynchronous means like email.

    • Re:Nonsense (Score:5, Insightful)

      by Baron_Yam ( 643147 ) on Friday January 31, 2025 @05:03PM (#65133333)

      I will admit we are social animals, and you can get a lot more communication through a physical group meeting than you can through a remote meeting.

      I will also claim it isn't worth it. Tally up all the time lost to commuting, the extra time off for extra commuting if you have a doctor's appointment or something to take in the middle of the day. The inability to work because you're home with a sick child. The unnecessary watercooler chats.

      If your job is 99.99% on a computer, you should do it wherever the hell you're most comfortable. It's easier for everyone and definitely less expensive for the company. It's not like there aren't a ton of secure remote desktop and VOIP solutions out there, and per seat they cost less than a parking space and a cubicle along with associated support systems like bathrooms.

      Virtual meetings are good enough in almost all cases.

    • Re:Nonsense (Score:5, Interesting)

      by Ogive17 ( 691899 ) on Friday January 31, 2025 @05:42PM (#65133415)

      I usually see the opposite. There is a half hour meeting to supposedly clarify or define something that could have been done perfectly well, and far more quickly, in five or ten minutes, via asynchronous means like email.

      And how long did that perfectly worded email take?

      I'm not arguing against email being an effective method of communicating but voice communication is better for discussions. Being in person also allows someone to "read the room".

      What I've seen from hybrid work is that some people are really motivated to maintain their level of work and others are not. I have not seen anyone become more productive working from home (I'm in supply chain, not IT) though I have definitely seen people abuse it. It only takes 1 or 2 bad apples to spoil it for everyone, I've already heard rumblings from a few members of management wanting to bring everyone back full time but it has not gained any traction (luckily).

      • What I've seen from hybrid work is that some people are really motivated to maintain their level of work and others are not.

        You're implying that those who are not would be more productive in the office. What you typically see is if someone is not motivated to work at home, they aren't motivated in the office either. At least at home they can't distract others in the team with off topic conversations over coffee.

      • And how long did that perfectly worded email take?

        An email is written by one person.

        A conversation in a conference room may involve 20 people, 18 of which don't understand or care about what the other two are saying.

        • At a previous employer whenever we would have these huge meetings with 20+ people in them, I would start multiplying the average salary of the person in the room by the amount of people in the room to come up with a rough cost of the meeting. I would then go to my manager and say "I went to meeting X because I was tagged as required. Of the 20 people in the meeting, 6 actually spoke words. That meeting cost somewhere around $15,000 and we did not get $15,000 of value out of it. Can we just invite people

      • Why can't your AI email my AI so we can skip the meeting and endless email chains altogether? Work more smart, not more hard etc.
      • by jp10558 ( 748604 )

        >What I've seen from hybrid work is that some people are really motivated to maintain their level of work and others are not. I have not seen anyone become more productive working from home (I'm in supply chain, not IT) though I have definitely seen people abuse it. It only takes 1 or 2 bad apples to spoil it for everyone, I've already heard rumblings from a few members of management wanting to bring everyone back full time but it has not gained any traction (luckily).

        This is just bad management. What wo

    • Re:Nonsense (Score:4, Insightful)

      by thegarbz ( 1787294 ) on Friday January 31, 2025 @06:37PM (#65133539)

      I usually see the opposite.

      Extremes are possible to find for every example. There's plenty of meetings that could be more efficient in an email, plenty of emails that would be more efficient in a conversation. But the damning thing here is that you can already have a conversation while working remotely. The fact that Dell thinks the only communication is email shows they fundamentally don't understand technology, which is quite impressive for a company that has 10+ different communications headsets in their sales portfolio.

    • Also, just because everybody is in the office, doesn't mean your teammates are in the *same* office as you. They've got operations in many cities, so often teams are spread out across the country or even around the world. Those so-called chance encounters or quick discussions, might happen with people on totally different projects, which doesn't generally improve efficiency for you *own* team's projects.

    • Now only if there was some form of digital communication that allowed for two-way, or even multi-way realtime video and voice for situations that warrant discussion.

      And if only everyone already knew how to operate these amazing tools, and already had the hardware and software installed.

  • by Baron_Yam ( 643147 ) on Friday January 31, 2025 @04:55PM (#65133311)

    I am really starting to think executives have no empathy. Whether its a stealth layoff, worries about corporate real estate, or just ignorant power tripping... there seems to be zero willingness to actually act like human beings, even when it's more profitable to do so. Not only do you have to go back to the office, you have to pretend to believe their obvious lies about why they're forcing it.

    'Member back in the good old days when bad people sometimes got 'random' beatings until they smartened up, left the area, or just died? I don't, but I'm starting to pine for them anyway.

    • It's absolutely a stealth layoff. It's also quite possible that the back-to-work order will be selectively reinforced, because there's no law that says corporate policy must be applied evenly. It's also likely that the managers have already contacted the truly important workers and made individual working arrangements with them, which could quite possibly include WFH if the manager deems it necessary to keep a key person.

      If you haven't been contacted by the manager about it, you're one of the employees
      • >It's absolutely a stealth layoff.

        And this is the unethical behavior that enrages me. You want layoffs? There's a price to pay for the staff reduction.

        Making people miserable so they leave in a way that saves the company some money and lying about it to make it an easier plan to execute? That's evil. That managers, HR, and legal sit down and plan this out is only not 'Final Solution' creepy because they're not actually killing people, but it's exactly the same kind of complete lack of humanity that s

    • by Brain-Fu ( 1274756 ) on Friday January 31, 2025 @05:37PM (#65133401) Homepage Journal

      According to Jordon Peterson (a clinical psychologist of some controversy), humans have something of an instinct to be assholes to their subordinates. His evidence for this is an analysis of many social animals (including, famously, the lowly lobster) and ways in which they are assholes to their subordinates.

      Basically its an instinct to maintain one's position of power by asserting it in ways that remind the subordinates who the boss is. Specifically, ways that make them suffer a bit. Too much of this invites rebellion of course, but too little of this results in erosion of one's power.

      And, about empathy, I remember reading (separately) that actual studies have been done that show that high-powered executives actually do lack empathy. More specifically, they completely lack the ability to think "from the perspective" of one of their subordinates, and describe how those subordinates would feel and react to policy decisions that the executives made. It's apparently some kind of neurological change that happens once people acquire authority over others, and it probably is also rooted in deep pack-survival instincts (put bluntly: too much empathy means an unwillingness to sacrifice a subordinate for the greater good, which in turn makes the whole pack suffer and/or die).

  • LOL (Score:5, Insightful)

    by RitchCraft ( 6454710 ) on Friday January 31, 2025 @04:55PM (#65133313)

    Remote work is no good for Dell, but trust us, our remote work solutions are right for you.

    • by leonbev ( 111395 )

      Sure, but what are are the other options? Microsoft's work from home solution? Google's? Amazon's? Apple's? They all made their employees return to the office months ago.

      Hell, even Zoom made their employees return to the office, and they were the COVID era poster child for remote meetings.

  • "... who live near a Dell office ..."

    So now, define "near".

  • by PPH ( 736903 ) on Friday January 31, 2025 @05:05PM (#65133339)

    ... than the speed of human interaction.

    Great for the office football pool. What about getting some actual work done?

    • Nothing ruins productivity faster than human interaction. Offices, especially the modern ones, offer little to no opportunity to sequester oneself from the incessant interruptions from co-workers, and get some actual stuff done.
      • Nothing ruins productivity faster than human interaction.

        That depends on the job.

        Coders do better with minimal interaction. Salespeople do not.

        One university did a study to see which department's professors spent the most time collaborating with colleagues.

        The winner was the mathematics department.

        • by tbuskey ( 135499 )

          As a coder, I hated having management that was fulls of salesman types. Instead of a group email (or chat) to everyone possibly involved in the issue, they would phone one person. This triggered a chain of 1-1 conversations to find the ones with the knowledge needed and with less & less detail of what happened. Usually someone in the middle came up with the answer, but not the one needed. If there was a message to a group, the needed people would take part in a subsequent thread, leaving out all th

  • by sacrilicious ( 316896 ) <qbgfynfu.opt@recursor.net> on Friday January 31, 2025 @05:08PM (#65133349) Homepage

    nothing is faster than the speed of human interaction.

    Assuming "human interaction" in this context means talking to people, there's always the phone and or vid calls.

    A thirty second conversation can replace an email back-and-forth that goes on for hours or even days

    If an employee can't recognize when a high-bandwidth exchange (like vid/phone) is needed to move things along, that employee probably doesn't understand the source material.

    Conversely, if an employee doesn't make thiemselves readily available for phone/vid calls, I could see that being a problem... but it's not a problem you solve by deciding that any instances of such employees means that none of them know how to communicate effectively.

    This Dell policy change sounds to me simply like someone's nervous that people are goofing off... and that they'll be more productive when watched. That is possibly true of some people, but it'd be a better move to let job evals do the sorting.

    • Assuming "human interaction" in this context means talking to people, there's always the phone and or vid calls.

      But how could Dell know that phone and video calls exist? I mean sure they manufacture headsets for it, some with specific Teams integration, but how can we be sure they are able to follow the existence of these products to this logical conclusion?

  • by Chris Mattern ( 191822 ) on Friday January 31, 2025 @05:49PM (#65133437)

    But I don't *wanna* use Word!

  • > A thirty second conversation can replace an email back-and-forth that goes on for hours or even days," Dell writes.

    He then proceeds to not elaborate why that thirty second conversation needs to be in person and not just over the phone, or how he intends for that thirty second conversation to not be a fifteen minute digression about the weather or sports or what we did last weekend on company time.

    The saying is "this meeting should have been an email" - nobody with actual work to do ever says "this emai

    • >The saying is "this meeting should have been an email" - nobody with actual work to do ever says "this email should have been a meeting".

      I would never say never on that one. Yes, the vast majority of meetings I go to result in me being resentful and frustrated at having management mandate my time be wasted and that I smile and nod at the right moments while it's happening... but sometimes a 10 minute meeting will get more done than a week's worth of email back-and-forth. ...It still doesn't need to be

    • nobody with actual work to do ever says "this email should have been a meeting".

      False. Never-ending email chains that start pulling in ever more people like some kind of attention-sucking black hole absolutely should be meetings that are time-boxed discussions that remain on topic, where decisions are made.

      And why does everyone do this shit over email? Email is were automated feeds from github, datadog, and AWS go to be ignored. Any signal I actually want is presented in a Slack channel, PagerDuty, or on my calendar. Email discussions are a huge waste of time, and anyone serious ab

  • I couldn't be because remote communications are on-the-record could it?

    Managers want to play power dynamics that they can't put on the record and it scares them to death to think that some employee has their phone sitting beside them recording the screen/audio.

  • A thirty second conversation can replace an email back-and-forth that goes on for hours or even days,

    That is true for a manager, but a bunch of thirty second conversations may ruin an engineer productivity. Remote work is good for that, because nobody will come for a thirty second conversation when you need hours-long focus on a specific task

  • if their goal is efficiency and cutting the time for interactions... then sure.. e-mail is the slowest (digital one)

    In person is not faster than a quick call or video call or chat on teams or slack, or whatever you want to use.

    So if they are indeed trying to reduce the time, then they should force all workers to go back home... stop wasting time scheduling in-person talks, walking between cubicles/floors, knocking on doors.. waiting until the person is available for the in-person talk. Hope they brought all the things they need on their laptop so so they can present any relevant data... don't want to send links/screen shots on a digital chat to share that data quickly and to graphically show what you want to show... no no.. let's use in person chats as the most efficient mechanism to collaborate.

    Good luck if you need to have a in-person chat with 3+ people...

    Guess the half measure stealth firing previously didn't cut enough of the workforce. It did tell them who is okay without a promotion though. These stealth firings show only one thing from the side of the company - it is literally about head count, not the quality of the worker that matters to these orgs. If they cared who goes and who stays, they wouldn't be doing these where they have no control over who goes.

    Gotta admit, as a shareholder- this mindset would terrify me. You would want the best and most competent to be at the company. Why aren't these boards being fired by shareholders? There is no way this is building shareholder value. Hell, after the last year, dell should have had all of their leadership fired and replaced for the companies performance.

  • I tried using expensive Dell tech support for my laptop. Dell would be better of if instead of forcing them back to the office, they just fired them and admitted they do not actually perform any tech support.

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