> On the Electrify America chargers, apparently this can take weeks or even months to fix basically anything.
Anytime I think about Electrify America, I end up thinking about this station of theirs at the Taco Bell in Ellensburg WA... a couple years ago, that stop was the first fast charger you could get to coming out of the mountains heading east from Seattle (or the last fast charger going into the mountains heading towards Seattle, if you like), and every time I went through there at least 2-3 of the stations would be out of service. One time I had an hour-long wait because there was a whole line of people running through the one charger that worked. Folks in line were cool with each other but understandably disappointed with things. One lady said she'd rented an EV that weekend to see what driving one was like and the experience of waiting for an open charger basically ruined the whole thing for her.
Compounding the problem was even if 3 of 4 stations were down, if you got on Plugshare and said you charged successfully at that 4th charger then that was a positive mark for the site overall. The effect is you'd be looking at this site that has an 8.5/10 and thinking "ok, that's pretty reliable" and you'd never know otherwise unless you scrubbed through the comments on people's check-ins.
I've since moved out of the area, and when I passed by Ellensburg for the last time I didn't even bother stopping through - just went the extra 35 miles down to Yakima and used the EA chargers at the local Wal-Mart instead, which were perfectly fine... looks like Ellensburg has a couple other options now, including at the local Pilot. I've used Pilot's chargers a couple times on the east coast and they've been decent. The one I used last weekend even had a trash can and windshield wiper next to it, which is not always something you can take for granted...