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Report Reveals Numerous Cases of Amazon Workers Being Treated in Ways That Leave Them Homeless, Unable To Work or Bereft of Income After Workplace Accidents (theguardian.com) 359

Several readers have shared a report: Vickie Shannon Allen, 49, started working at Amazon as a counter in a fulfillment warehouse at Haslet, Texas, in May 2017. At first, like many employees, Allen was excited by the idea of working for one of the fastest growing corporations in the world. That feeling dissipated quickly after a few months. [...] Nor is Allen alone. A Guardian investigation has revealed numerous cases of Amazon workers suffering from workplace accidents or injuries in its gigantic warehouse system and being treated in ways that leave them homeless, unable to work or bereft of income.

Allen's story began on 24 October last year when she injured her back counting goods on a workstation that was missing a brush guard, a piece of safety equipment meant to prevent products from falling onto the floor. She used a tote bin to try to compensate for the missing brush guard, and hurt her back while counting in an awkward position. The injury was the beginning of an ongoing ordeal she is still working to amend at Amazon. Over the course of a few weeks, Amazon's medical triage area gave her use of a heating pad to use on her back, while Amazon management sent her home each day without pay until Allen pushed for workers compensation. "I tried to work again, but I couldn't stretch my right arm out and I'm right-handed. So I was having a hard time keeping up. This went on for about three weeks," Allen said. Despite not getting paid, Allen was spending her own money to drive 60 miles one way to the warehouse each day just to be sent home. Once on workers compensation, Allen started going to physical therapy. In January 2018, she returned to work and injured herself again on the same workstation that still was not fixed.

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Report Reveals Numerous Cases of Amazon Workers Being Treated in Ways That Leave Them Homeless, Unable To Work or Bereft of Inco

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  • Free Market (Score:5, Insightful)

    by omnichad ( 1198475 ) on Tuesday July 31, 2018 @02:23PM (#57043612) Homepage

    This is the free market at work. Exactly as intended by the corporations in charge.

    • Re:Free Market (Score:5, Insightful)

      by bluefoxlucid ( 723572 ) on Tuesday July 31, 2018 @02:28PM (#57043668) Homepage Journal

      This is the free market at work. It's ripe for unionization.

      • Nothing is stopping that from happening now... except for the long line of other semi-skilled workers waiting to take their places.

        Then again, since we're experiencing a decent, hot-growing economy, and an ever-tightening labor market, Amazon may have to get their shit together before too long if they expect to keep employees... well, unless they go full robot in the warehouses, anyway.

        • Re: (Score:3, Insightful)

          by jareth-0205 ( 525594 )

          Nothing is stopping that from happening now... except for the long line of other semi-skilled workers waiting to take their places.

          Ah well, that's OK then. People don't matter if there are spare people.

        • by Max_W ( 812974 )

          ...Nothing is stopping that from happening now... except for the long line of other semi-skilled workers waiting to take their places....

          One can be as skilled as it gets, but being 50+ years old makes her/him a potential target of the ageism.

          Ageism is real. I had thought otherwise, but now I encounter it myself regularly. One has to be not only skilled but young, pretty, plus posses a baby face.

          People of advanced age still may mitigate this problem by being fit via exercise and diet.

          One can be young and not believing all this, but wait and see...

      • Re:Free Market (Score:5, Informative)

        by fahrbot-bot ( 874524 ) on Tuesday July 31, 2018 @03:11PM (#57044038)

        This is the free market at work. Exactly as intended by the corporations in charge.

        This is the free market at work. It's ripe for unionization.

        Good luck with that ... Sentiment from several sources (Google: Kavanaugh anti-union), quoting from the first:

        Judge Kavanaugh routinely rules against workers and their families and regularly sides with employers against employees seeking justice in the workplace, including CWA members.

        • Re: (Score:3, Insightful)

          by sexconker ( 1179573 )

          Workers aren't always correct. Unions often become corrupt and bloated. Undocumented workers hurt citizens.

          What, specifically, has Kavanaugh done that is bad? Being anti-union isn't inherently bad. I say that as someone who is supportive of people's right to collectively bargain.

          • Re:Free Market (Score:5, Interesting)

            by fahrbot-bot ( 874524 ) on Tuesday July 31, 2018 @07:15PM (#57045600)

            Workers aren't always correct. Unions often become corrupt and bloated. Undocumented workers hurt citizens.

            Points taken.

            What, specifically, has Kavanaugh done that is bad? Being anti-union isn't inherently bad. I say that as someone who is supportive of people's right to collectively bargain.

            Well... The article Brett Kavanaugh Ruled Against Workers When No One Else Did [huffingtonpost.com] cites several cases where Kavanaugh sides with corporations over the interests of workers, also noting:

            “Based on his record, we can expect that Judge Kavanaugh will continue to protect the interests of already powerful corporate CEOs instead of working families,” the Communications Workers of America said in a statement.

            That article (and several others, below) also talk about a case where Kavanaugh sided with SeaWorld and against OSHA when a trainer was killed (and, apparently, eaten) by an orca -- basically asserting that "he knew the risks".

            OSHA used what’s known as the general duty clause to cite SeaWorld for safety violations after the whale Tilikum killed trainer Dawn Brancheau in 2010. SeaWorld challenged the citations, but the appeals panel sided with OSHA, ruling that SeaWorld knew its protections for trainers like Brancheau were insufficient and that it could have prevented her death had it taken the proper steps.

            Kavanaugh disagreed. He compared working at SeaWorld to playing a sport like ice hockey that comes with inherent dangers, and, unlike his colleagues on the panel, argued that OSHA doesn’t have the legal standing to regulate it.

            “When should we as a society paternalistically decide that the participants in these sports and entertainment activities must be protected from themselves – that the risk of significant physical injury is simply too great even for eager and willing participants?” he asked.

            Jordan Barab, a former OSHA official during the Obama years, wrote Tuesday on his blog Confined Space that the SeaWorld case shows Kavanaugh to be “a threat to workers and to OSHA.”

            “Kavanaugh’s idea of making America great again apparently hearkens back to a time before the Workers Compensation laws and the Occupational Safety and Health Act were passed,” Barab wrote. “Back then employers who maimed or killed workers often escaped legal responsibility by arguing that the employee had ‘assumed’ the risk when he or she took the job and the employer therefore had no responsibility to make the job safer.”

            Maybe it's just me, but that's appalling. Can't wait for that precedent to be exploited, *especially* if Kavanaugh is confirmed to SCOTUS. Just get someone to sign something that says, "There is a risk of ..." and goodbye legal liability.

            Ford customer: The car shifted into Reverse by itself, backed over and killed my grandfather.

            Ford lawyer: (Pointing to sales agreement) He knew the risks.

            Ford Sales Agreement
            There is a risk that the vehicle transmission may unexpectedly shift from Park to Reverse, causing the vehicle to back over and kill your grandfather.

            Judge: Hmm... Let me check Kavanaugh in OSHA v. SeaWorld... Okay. Case dismissed.

      • Re: Free Market (Score:5, Insightful)

        by c6gunner ( 950153 ) on Tuesday July 31, 2018 @03:19PM (#57044096) Homepage

        Which part of this is "the free market", and how exactly would a different financial system have prevented it?

        Also, don't you find the story a bit fishy? She injured her back counting things? Really? And then she couldn't work because she couldn't lift her arm? To count things? But she could somehow still drive 120 miles each day? Because a back injury which somehow paralyses your arm doesn't impact your driving ability?

        Sounds like fishing for workers comp ... which is the exact opposite of "free market".

        • by sjames ( 1099 )

          You can drive with one arm as long as your car is an automatic. You can only pick up some things with one arm. Not that hard to figure out.

        • Which part of this is "the free market", and how exactly would a different financial system have prevented it?

          Also, don't you find the story a bit fishy? She injured her back counting things? Really? And then she couldn't work because she couldn't lift her arm? To count things? But she could somehow still drive 120 miles each day? Because a back injury which somehow paralyses your arm doesn't impact your driving ability?

          Sounds like fishing for workers comp ... which is the exact opposite of "free market".

          From TFA:

          "In the meantime, Allen has become homeless after a workplace accident left her unable to do her job."

          Yeah, she sure made out on her workers comp fraud! Maybe read the article before you just start making things up.

        • 1 in 6 workers in Europe is on public dole, most for stress or lower back problems, both notoriously difficult to actually prove.

          Also bleat about Kavenaugh, so don't rule that out as a driving force for this story at this moment.

      • by lgw ( 121541 )

        This is the free market at work.

        This part of the "free market" is already regulated under OSHA in the US. There are plenty of regs around workplace safety, especially around items falling on you from above.

        Enforcement is a different issue, of course, but there are anonymous tip lines.

        There's also worker's comp, which she eventually took advantage of, which was created to cope with just such situations as minor injuries preventing work for a short time. (It's a rotten deal for permanent injuries, as lawsuits yield much higher awards.)

        Amaz

        • Re: (Score:2, Informative)

          by Anonymous Coward
          As a recent former Amazon worker, it was my experience they worked pretty hard at safety. They certainly paid a lot of money to the engineers that worked on safety systems. Eventually their warehouses will be completely safe when they have nothing but robots, and then everyone will be able to complain about them not hiring people instead of how they treated people. In the mean time, they treated me just fine, and there are 120,000 or so people in the DC's that would certainly prefer the job they have over n
          • by HiThere ( 15173 )

            I have a dubious attitude to those who post using a handle. Guess how much I trust a shill called "Anonymous Coward".

            If you want to be believed, at least get a handle. Better, point to some externally verifiable sources of data.

    • by Anonymous Coward

      Or maybe they could be fighting for food in Venezuelan late-stage socialism.

      • Give it time; Bezos is talented but he's not God...
    • It appears that there is more going on behind the curtain, than the booming voice is comfortable with the public knowing; why?
    • The 'one size fits all' [approaches espoused in the echo chambers] never deliver as promised (this being the major recurring theme of "history"); the "little guy's" grandfathered right to a free market and absolutely minimal regulation from the government is without question; however, society also desperately needs a massive fucking Socialist noose wrapped around the necks of these multinational corporate fucks.
    • there are still laws as to how employees should be treated and i think Bezos via amazon is responsible and he should face the law because of any violations
    • This is the free market at work. Exactly as intended by the corporations in charge.

      Really? I don't think you are being fair. As I understand this there ARE laws about on the job injuries and ways to obtain such compensation from employers both by enforcement agencies and civil lawsuits.

      The problem I see with this story is that the employee has yet to exhaust their possible legal remedies with Amazon's Workman's compensation insurance and with Amazon itself. Yea, it seems Amazon is dragging it's feet and isn't all that concerned with safety, but this anti Amazon PR campaign is a bit prem

      • Really? I don't think you are being fair. As I understand this there ARE laws about on the job injuries and ways to obtain such compensation from employers both by enforcement agencies and civil lawsuits.

        I am being fair, even if a little sarcastic (plenty of commenters here think that injury liability is against a free and open market). There are laws but they aren't being enforced. Amazon has been investigated how many times in how many states? And what's come of it?

    • It was the free market at work in Adam Smith's time as well, as he observed. A free market always leads to emergent or direct collusion to fix prices as high as they can be. Applecart economics doesn't work at a macro level. The market is a pack of ruthless buggers who will steal your teeth when you're sleeping. This is why we have regulations, or we used to.

  • Doesn't surprise me (Score:5, Interesting)

    by OzPeter ( 195038 ) on Tuesday July 31, 2018 @02:27PM (#57043660)

    I have an Amazon fulfillment center near me and after looking at some of the requirements for their professional job listings and hearing stories from people in my network I decided that I would stay well clear of them. They seem to be on the low end of the work/life balance quality spectrum as well as paying peanuts.

  • by Anonymous Coward

    ....cheap... for the modern communist to still be able to afford soy lates and dream of other people paying for their stuff.

    Communism, the great way for EVERYONE to be poor. *

    * = except for the party elite.

  • Inefficient (Score:5, Insightful)

    by Shawn Tolidano ( 5471022 ) on Tuesday July 31, 2018 @02:41PM (#57043778)
    Look, I'm the first person to yell about poor working conditions for Amazon factory workers, but this particular cited case dances on a fine line. If the equipment you are provided does not let you do your job adequately, you raise that up to management as high as it is required to go, usually the equipment gets repaired. If not, instead of spending the gas to drive 120 miles and not get paid, or let your back get hurt by picking things up constantly, you spend $30 and buy a laundry guard and use that until they fix your workstation. 120 miles at 20 miles a gallon is 6 gallons of gas at $3 is $18 a day. After 2 days, you spent less on the laundry guard and didn't hurt your back.

    Unions would help.
    • Agreed. But a Union wouldn't help. Unions start off as good idea, but over time they become corrupted and no longer serve the good of the workers they supposedly represent.. Ex - UAW, and various public-sector unions.
      • by pnutjam ( 523990 )
        That's the fault of the members, just like our current broken political system is the fault of the citizens. We've all let things go on cruise control for too long.
      • Agreed. But a Union wouldn't help. Unions start off as good idea, but over time they become corrupted and no longer serve the good of the workers they supposedly represent.. Ex - UAW, and various public-sector unions.

        Ya, but the United States is also a "union" -- of local/state and federal governments -- and ... oh wait. Just saw the part about, "no longer serve the good of the workers they supposedly represent". Never mind.

  • by hduff ( 570443 ) <hoytduff@[ ]il.com ['gma' in gap]> on Tuesday July 31, 2018 @02:46PM (#57043824) Homepage Journal

    I certainly believe that she was treated unfairly, but if she returned after recovery to work on the same broken machine, why did she believe that things would end differently, that she would not be injured in the same manner again? Even if she were just not smart enough to know any better, her supervisor would seem to me to be criminally negligent in not having a machine repaired that injured her before and then returning her to that machine. And by "criminally negligent", I mean that he knowingly placed her in a situation that he knew world harm her.

    Something does not seem right here.

    • by rogoshen1 ( 2922505 ) on Tuesday July 31, 2018 @03:05PM (#57043972)

      Maybe in her brain it went like this
      >work for business owned by world's richest man
      >drive 60 miles for shitty job and low pay
      >get injured at work
      >recover
      >get injured again
      >sue
      >retire in luxury from millions of bezo-bux due to settlement from company, in its attempt to avoid (even more) bad press.

      Not to defend amazon (they're horrible) or attack someone who's basically down on their luck.. but there must have been a job closer to home that paid a little bit better?

      • Actually 60 miles would be, say 2 gallons of gas, about $6. Toss in wear and tear on the car and a local job for $1/hr less would still come out ahead.

        Fast food and Walmart pay pretty well for entry-level type jobs (~$10/hr), people with brains will generally make manager after a short while, and there always seem to be vacancies. I dunno why someone would pick literal back breaking work over that for less pay, unless they've done something to get blacklisted from retail/food service (caught robbing a cas

        • by HiThere ( 15173 )

          If I've been reading the reports correctly, fast food and similar places generally ensure that you work less than 20 hours a week at an irregular schedule. So you've got to juggle two irregular hour jobs, neither of which will provide health insurance, workers comp, or other "full time employee" benefits.

          I think you need to re-figure the costs/rewards.

      • I mean, at some point occam's razor rings true.
  • by Darlok ( 131116 ) on Tuesday July 31, 2018 @02:49PM (#57043844)

    The hysteria of frequent media smear pieces notwithstanding, it's tough to take articles like this seriously at face-value. Lots of broad generalizations and impossible-to-prove (or disprove) allegations of straight-line relationships between an alleged safety issue with an employer, and outcomes like homelessness or disabling injury.

    Unfortunately, part of my job is working with EPLI (Employment Practices Liability Insurance) carriers and risk managers. For every actual issue reported, there are multiple instances of people "gaming the system", fraudulently claiming workplace injury or discrimination, or filing repeated false HR reports to attempt to build up a "history" of abuses, being terminated for their bulls**t, and then pointing to that "history" as the REASON for their termination. Maybe I'm just too used to seeing the seedy underside of the Workers' Comp business, but to take light-on-details reports like this, and draw inferences of chronically deficient, or criminal, practices on the part of the large employer, is hard.

    Most employees want to do a good job, be fairly compensated, and be appreciated at work. But a small percentage view work as a scam. Those aren't just the ones that spoil the party for everyone, but they're ALSO the ones most likely to turn up in press reports, because "going loud" and getting a company to pay them to go away is part-and-parcel of the scam.

    If these folks were legitimately injured and abused by dumb-ass managers at Amazon, then I feel for them. But it's equally likely that a papercut became a "permanently debilitating hand injury", if historical reports like this are any guideline. Sad, but true.

  • She used a tote bin to try to compensate for the missing brush guard, and hurt her back while counting in an awkward position.

    So instead of alerting someone and getting the dangerous condition fixed, she tried to work around it herself and got hurt.

    In January 2018, she returned to work and injured herself again on the same workstation that still was not fixed.

    Good grief. You'd like to credit her with enough intelligence not to just turn around and do exactly the same thing that had just put her on the lam for 3 months, but then you'd probably have to conclude she was fishing for a payout from the big A.

    She currently lives out of her car in the parking lot of the Amazon fulfillment center. “They cost me my home, they screwed me over and over and I go days without eating.”

    Or then again, maybe she's just a bit... off.

    • by Ichijo ( 607641 )

      So instead of alerting someone and getting the dangerous condition fixed...

      They were alerted. They did nothing.

    • What makes you think that one paragraph is a god's-eye view, completely omniscient, leaving out nothing? You're making a judgement on someone you've never met and never will meet, about a situation you did not and will not ever witness with your own eyes, based on a single account. Tell us, do you work for Amazon? If you do then we have a better idea what some of the problems there are.
      • by SlaveToTheGrind ( 546262 ) on Tuesday July 31, 2018 @03:59PM (#57044430)

        What makes you think that one paragraph is a god's-eye view, completely omniscient, leaving out nothing?

        One paragraph? You and I must be reading different articles. This was an extensive hit piece. They had every incentive to include every bit of dirt in they could find -- and went out of their way to fluff up the few little scraps they had to work with.

        You're making a judgement on someone you've never met and never will meet, about a situation you did not and will not ever witness with your own eyes, based on a single account.

        Yes. Her account. The one that would by definition be the most biased toward her you could hope to get.

        Don't be naive.

        • Yeah sure you read the entire article and not just what's on /., sure you did. Regardless you're still making a judgement out of your ass, knowing essentially nothing. Knock that shit off.
    • of such things getting fired. She doesn't live out of her car because she's a little off, she's doing it because she doesn't make enough money to afford a place to live.

      People don't expect to be treated this way by a company as large as Amazon in America. You've got it pounded into your skull from birth this is the greatest country on planet earth from day 1. Nobody wants to believe that somebody in America could be taken advantage of to the point where they can't eat, can't afford a place to lay their
      • by Darlok ( 131116 )

        Uh uh... sorry. It's not like Haslet TX is the armpit of nowhere, and Amazon is the only employer in town. It's on the edge of the DFW metroplex. As plenty of others have indicated up-thread, she could have gotten a job at Burger King, or WalMart, or very likely some nice quiet job that requires no lifting and no skills, like a page in a library, or receptionist or filing clerk in one of 10-zillion companies. We're at ~4% unemployment, in case you haven't seen the news -- there are more jobs right now t

  • A Few Issues Here (Score:5, Insightful)

    by BlazeMiskulin ( 1043328 ) on Tuesday July 31, 2018 @03:02PM (#57043948)
    1) OSHA [osha.gov]. If it's a safety violation, don't just ignore it (or jury-rig a solution)--call it in.

    2) It took her "a few weeks" to "push for" workman's comp? That's a day-one call. If you don't get it, you call the state Dept. of Labor (whatever the name is in that particular state).

    3) When she came back, the guard was still not in place? a) refuse to work until it's fixed. b) see point (1).

    Would a union help this? Probably. But unions also come with downsides (I've been a member of 3 unions and interacted with a few hundred). The plaintiff could have dealt with this a long time ago if she'd just called the appropriate government agencies--they *love* to fine big corporations for safety violations. Unions fought for--and got--these laws. But they're meaningless if people don't use them to protect themselves.

    Honestly? 10 minutes on Google should have given this woman all the correct answers she needed to solve the issues. The original safety issues fall on Amazon, but after that? Most of her problems are the result of her "waiting for someone to fix it", rather than using the tools available to her.
    • I wonder how helpful her local OSHA office in Texas would have been, considering that Texas is one of the more pro-business red states. It would have been worth a shot, anyway.

      In the blue state I live in, a guy I used to work with basically forced our employer to get him a ergonomic workstation and chair by filing an OSHA complaint. They ended up firing him for gross incompetence later, but by filing that case he probably bought himself a few months where the company was afraid of a retaliation suit.

      • OSHA is a federal agency, so it frequently attracts staff (especially inspectors) that aren't on the same side as the state businesses. That's a double-edged sword, certainly, but it may have been a balance in this situation.

        And... That guy you used to work with probably had fair standing for an unlawful-termination suit under a host of ADA and Whistleblower laws & regs. If you need to call the feds, do so--but document *everything* you can. "A few months" shouldn't matter if you can provide cre
    • nice dream there but thats not the realty of these kind of jobs. the dept of labor will not do a dam thing to help you. the state gets to many kickback from company's like this you ever hear of the saying rite to work = rite to work for nothing. as for snitching them out to osha yea they will be forced to fix the problem. enjoy your termination shortly after.
  • She got injured because she didn't speak up or refuse to work (which would've been protected in court), then she eventually got herself on workers comp (which takes 1 doctors visit), she earned money without needing to commute, she got medical expenses paid by ObamaCare. What is the problem exactly?

  • All these Slashdot commenters jumping in front of this story like it's a bullet, just giddy to defend the international megacorp. I'm sure Bezos is very grateful for the free service.

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