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Zoom CEO Says In-Person Work Essential for Innovation and Team Bonding (businessinsider.com) 202

An anonymous reader shares a report: Zoom CEO Eric Yuan told employees this month that the company was making the surprising decision to send some workers back to the office regularly because its flagship remote-work product didn't allow employees to build as much trust or be as innovative as in the office, according to a leaked meeting recording viewed by Insider. Zoom, one of the main enablers and beneficiaries of remote work, told employees living within 50 miles of a Zoom office that they must work there at least two days a week. The top reason for the mandate, Yuan said at the August 3 meeting, is that it's difficult for employees to get to know each other and build trust remotely. "In our early days, we all knew each other," Yuan said. "Over the past several years, we've hired so many new 'Zoomies' that it's really hard to build trust." He added: "Trust is a foundation for everything. Without trust, we will be slow." The second reason, he said, is that Zoom doesn't enable employees to have the conversations and debates that lead to innovation. "Quite often, you come up with great ideas, but when we are all on Zoom, it's really hard," Yuan said. "We cannot have a great conversation. We cannot debate each other well because everyone tends to be very friendly when you join a Zoom call."
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Zoom CEO Says In-Person Work Essential for Innovation and Team Bonding

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  • Friendly?! (Score:5, Insightful)

    by Mononymous ( 6156676 ) on Wednesday August 23, 2023 @12:12PM (#63790798)

    We cannot debate each other well because everyone tends to be very friendly when you join a Zoom call.

    My team is very supportive of one another, but that doesn't stop us from calling out bullshit.
    In yesterday's monthly team meeting, I led the pushback against the misguided policy change the supervisor announced to us.
    Frankly, I think it's even easier to do that on Zoom than in person.

    • Re:Friendly?! (Score:5, Insightful)

      by WolfWings ( 266521 ) on Wednesday August 23, 2023 @12:50PM (#63790964) Homepage

      They're using double-speak here.

      By 'friendly' they actually mean 'You can trap a co-worker at their cubicle and force the issue.'

      Zoom? They can take their headset off, mute you, or just leave the call.

      So you don't harass equal level co-workers 1-on-1 over Zoom because you really can't.

      So any 1-on-1-ish interactions between equal level co-workers the pushy ones are forced to play much more 'friendly' by that metric.

    • Re:Friendly?! (Score:5, Insightful)

      by dgatwood ( 11270 ) on Wednesday August 23, 2023 @12:52PM (#63790972) Homepage Journal

      We cannot debate each other well because everyone tends to be very friendly when you join a Zoom call.

      My team is very supportive of one another, but that doesn't stop us from calling out bullshit. In yesterday's monthly team meeting, I led the pushback against the misguided policy change the supervisor announced to us. Frankly, I think it's even easier to do that on Zoom than in person.

      +1. This seems to be a team-specific problem, which means the real problem is earlier in the summary: "Over the past several years, we've hired so many new 'Zoomies' that it's really hard to build trust." What that really translates is that they've hired too many new college hires, who are less secure in their careers, and thus tend to be more afraid to challenge authority. This is what happens when your workforce is too junior. They make stupid mistakes because there's nobody around with enough seniority to feel comfortable saying, "Um, if we do that, you're going to have [problem 1], [problem 2], and [problem 3]."

      • ... the real problem is earlier in the summary: "Over the past several years, we've hired so many new 'Zoomies' that it's really hard to build trust." What that really translates is that they've hired too many new college hires, who are less secure in their careers, and thus tend to be more afraid to challenge authority ...

        Not quite. There is also the fact that as a remote worker you are far more easily replaced than a local worker. That too makes them more likely to be "yes persons".

        • Re: (Score:3, Interesting)

          by dgatwood ( 11270 )

          ... the real problem is earlier in the summary: "Over the past several years, we've hired so many new 'Zoomies' that it's really hard to build trust." What that really translates is that they've hired too many new college hires, who are less secure in their careers, and thus tend to be more afraid to challenge authority ...

          Not quite. There is also the fact that as a remote worker you are far more easily replaced than a local worker. That too makes them more likely to be "yes persons".

          That's not really true. Yes, employees are competing against a larger, more global talent pool, but employers are competing against a larger, more global employer pool, so those differences cancel each other out for the most part, with the possible exception of people living in high-cost-of-living areas like the Bay Area, but for the most part, people living there aren't remote workers anyway. If anything, access to a larger pool of employers means that the best people have more mobility than they did fiv

          • by drnb ( 2434720 )

            ... employees are competing against a larger, more global talent pool, but employers are competing against a larger, more global employer pool, so those differences cancel each other out for the most part ...

            Not really. You will more easily find people who more precisely meet your needs in the larger pool, and that fit works both ways. The employer is also more attractive for that reason. Note that the fit advantage is temporary. Two or three months on the job and such differences disappear. The former partial fit is now a good fit.

            Additionally, it is easier to let the remote person go, they are not someone you have really bonded with, they are more of an acquaintance on video.

            If anything, access to a larger pool of employers means that the best people have more mobility than they did five years ago, ...

            Not really, going from good fi

        • Um, no. If remote workers weren't holding some good cards, this going back to the office drama would have already gone down a lot differently.

          Every single time one of these big ballsy return announcements is made, day two is the well not that team, or that one, definitely not them, oh shit half that team just quit, phase. That part never makes the news.

          Anyone still remote at this point has already survived one or more half hearted attempts to return to the office. Replacing people just isn't easy.

    • Re:Friendly?! (Score:5, Insightful)

      by alvinrod ( 889928 ) on Wednesday August 23, 2023 @01:25PM (#63791102)
      Assuming the Zoom CEO is being truthful (frankly I doubt they've done any kind of real measure of how in-person vs. remote meetings changes how participants engage with each other) my assumption would be that it's a lot easier to tune out in a Zoom meeting. People aren't more friendly, but they look that way when they aren't paying attention to the pointless meeting. I can definitely see your side though as there are a lot of people that may not like being confrontational to someone's face, but have no problems doing so otherwise. Generally I find it easier to do through email, but I think that's partially because I can better collect and organize my thoughts and communicate those points better when I'm not speaking off the cuff.

      I also wonder if there's a tendency for CEOs to have whatever personality traits or other mental configuration that makes them want (or need) this kind of in-person environment, even if the employees don't want it or might even do better without it. Having met a few different CEOs I tend to think that they are wired a bit differently than most people.
      • by xevioso ( 598654 )

        They can't do that real measurement. That's the problem, and is the fundamental flaw in how these CEOs that demand in-person work operate.

        With Slack, it is possible to get metrics on how often people engage in Huddles, for example, that last at least 5 seconds..
        https://slack.com/help/article... [slack.com]

        But this is key... you *can't* get data with Slack (as far as I know) on how long those huddles last or, more importantly, what was discussed, because they aren't recorded. So a CEO would never know that X had a hud

    • Re: (Score:3, Insightful)

      by dhobbit ( 152517 )

      haha In my company pre-pandemic no one wanted to walk across campus or even to a different floor in the same building. So everyone would book the closest conference/meeting/phone room and Webex or zoom in the meeting. We often had 3 people on a call, that were physically in the same building often just meters apart. Working remote just made that easier and more honest.

      Longer rant.
      Being a member of gen X, I general associate an event with a location. I watch TV on my big TV while sitting on the couch. I do m

      • I'm GenX myself, but I never had that connection between physical places and their "proper use". There were certain things that could only be done in certain places in my youth, like watching TV, so what I did was to move anything I had to do to the room where the TV was. If that TV had been smaller, I probably would have moved the TV instead.

        I usually moved whatever was easier to move to whatever was harder to move if I needed two things in one place. I didn't really care about the place where I did things

    • I read a very interesting take on this from someone that routinely 'takes the limelight'. It strongly suggested that they take it because too many are just happy to sit back and contribute nothing... which is sort of a huge waste of time and money in itself. If people are going to sit down and passively listen you might as well send an email! And then you get the painfully inept manager that goes around all the socially inept people and asks if they have anything to say - long silence of course. At least th
    • It's almost as if it takes a cultural buy-in for remote work to be effective. Who knew?

  • There are all they symptoms that Marketing cannot handle the work from home lifecycle, despite their customers saying it has been a complicate success and epic cost savings. Sr. Marketing people not having the cute marketing interns fawn over their bad ideas seem to be physically painful to these self absorbed turds.
  • Interesting (Score:5, Insightful)

    by ArchieBunker ( 132337 ) on Wednesday August 23, 2023 @12:16PM (#63790816)

    Then what the hell is their product good for?

    • only partially (Score:5, Insightful)

      by Petr Blazek ( 8018844 ) on Wednesday August 23, 2023 @12:27PM (#63790868)

      Their product is good for partially replacing physical work interactions - not totally.

      • Their product is good for partially replacing physical work interactions - not totally.

        Actually he said that Zoom is not even good for having a conversation, so really it's not good for anything, including it's primary design purpose: allowing people to communicate with each other.

    • Then what the hell is their product good for?

      I can't wait to hear them spin this in a investor/shareholder meeting.

    • Then what the hell is their product good for?

      Not having to travel for a meeting or conference. More for things outside your local office.

      • I like that, not having to travel for a meeting...at my office. For those of us who live in big cities, travel time to work can easily be an hour each direction.

    • The product is good for when people cannot meet in person or chose not to meet in person. This is the same as email and messaging in that they do not 100% replace human interaction.
      • I'd say it's great to supplement an existing relationship - like you already know the person or at least have some history. Would I form deep bonds with people I never see? Afraid not
        • Would I form deep bonds with people I never see? Afraid not....

          That's a feature, not a bug. Work is for making a living, not for forming bonds. The two should never meet. While my coworkers are generally good people, they will never be my friends. The few times I allowed those spheres to meet ended terribly.

    • To be fair, this has little to do with recent events, most of their customers have been asking this for a few years now.

    • Would you have asked the same question of telecommunications companies in the 90s and early 00's that sold teleconference solutions?

      It's a product that supplements your normal meetings, offering the ability for people not physically present to still attend. I thought that would have been obvious, but clearly not so much.

  • Opinion as Policy (Score:5, Interesting)

    by RedMage ( 136286 ) on Wednesday August 23, 2023 @12:18PM (#63790828) Homepage

    Like many "leaders" I have encountered in my four decades of work in the technology sector, it's yet another CEO expressing his opinion as policy with no backing facts or actual observed effects. Eric Yuan is part of that entitled club of people who actually have no skill in the job they are attempting but get by because a board doesn't actually care as long as the share price increases. I run out of fingers to count the number of times a CEO has told me "I read in a book" or "There was this great article on how" and then followed that up with policy and business plan changes based on those sources without any critical thinking. Yuan may be qualified to do his role as a financial guardian for the company, and communicate those results to shareholders and the board, but should absolutely not be making staff decisions at this level - IMO no CEO should be involved in the day to day running of the business - this is why you have managers reporting to you, who hopefully know what they are doing. (Not a given, as stupidity tends to flow downward as mini empires form in the political structure of a company. This kills a lot of companies, even big ones.)

    • They tell you what to do and you do it. If you have options they will look for ways to take those options away from you, because what good is being a master if your slaves^Xsubordinates have options.

      So we get monopolies and duopolies while we're all distracted by petty little moral panics ('woke') and you can't go work for another company because 80% of the market is owned by 2 companies and the other 20% are just low paying start ups hoping to get bought out before they get crushed.

      You don't even n
  • who's next? (Score:5, Funny)

    by kiviQr ( 3443687 ) on Wednesday August 23, 2023 @12:20PM (#63790836)
    T-mobile telling employees that they need to show up b/c 5G is spotty and they should use in-office WiFi?
  • by flippy ( 62353 ) on Wednesday August 23, 2023 @12:24PM (#63790852) Homepage
    Oh, no, no, we don't get that here. See, uh, people ski topless here while smoking dope, so irony's not really a, a high priority. We haven't had any irony here since about, uh, '83, when I was the only practitioner of it.
    • by dgatwood ( 11270 )

      Oh, no, no, we don't get that here. See, uh, people ski topless here while smoking dope, so irony's not really a, a high priority. We haven't had any irony here since about, uh, '83, when I was the only practitioner of it.

      Oh, yeah. I remember Slashdot in '83. You got to it by gopher on the host slashdot.micro.umn.edu.

      • that was a reference to the character played by Steve Martin in the movie Roxanne.
        • by dgatwood ( 11270 )

          that was a reference to the character played by Steve Martin in the movie Roxanne.

          Yeah, but I couldn't resist taking it one step farther. :-)

  • Someone doesn't want to be CEO any more. He basically just said that their entire marketing strategy for the last 3 years is total bullshit, and they're not drinking their own kool-aid.

    I'm guessing that he'll be stepping down for "health reasons" or "family reasons" before too awful long.

  • I get what he is saying, but if you are in remove-work segment - you need to innovate else what is your product. Are you next webex?
  • Of course a lot of people don't all know each other. That's a fundamental truth of human interaction and has nothing to do with Zoom calls.

    Even if you pack hundreds of people into the same office building, how many of them talk to each other? Few. How many of them go to all the other floors of the office to meet all the other people? None.

    Zoom has at least four offices on three continents [blog.zoom.us]. The people one one office are not going to be walking up to people in other offices to talk to them.

    If the CEO can't wo

  • I do believe that having face to face meetings with coworkers and clients do improve personal relationships and make remote work easier. Having a personal relationship (how's your kids, how's the family, how was that vacation, ...) with people provides a bond that can withstand disagreements encountered in virtual meetings.

    That said, I don't support the "back to office" mandates because I don't think that is necessary at all, at least for my job (which is probably similar to most at Zoom).

    I think Yuan is ju

    • Fire the dud and replace him with someone competent.

      It's the solution for every incompetent person. From janitor to CEO.

  • a workplace free of arbitrary layoffs. The obvious starting point is a written binding promise from Zoom of continued employment for the remaining employees. Instead, they do pretty much the opposite -- some top-down bossing around with threats that implicitly undercut people's sense of security.

    Why put the effort into bonding when you and your teammates are expendable?
    • The first thing I learned after college was "everyone is expendable" at a company.
      That includes your boss, their boss, the CEO and the entire Board.
      No one is safe. Ever.

      If you want a grantee in life, I can give you two and only two: death and taxes.

      No joke.

      Everything else? Shit happens.

      Once you fully absorb that concept and adjust your life and attitude to take it into account you'll be much happier and find life much less stressful. Example, "Oh, my incompetent dick boss fired me because of some stupid

      • >No one is safe. Ever.
        I found working as a contractor 20 years ago in my 20's and 30's, having to find work every year or two, set me up well for that statement. Building the skills to create networks of people in industry meant that when I needed a job, I called a friend. So glad I did that.

        All of those relationships were built through face to face engagements though...

  • Manger comes to work... hears *crickets*

    goto *panic mode*

    include $unreasonable_assertions

    Says; "We must make everyone who's still stupid enough come to the office, because we have to somehow justify the existence of offices and I oh so miss bullying people in person!"

  • by Petersko ( 564140 ) on Wednesday August 23, 2023 @01:04PM (#63791036)

    The camps are hopelessly divided. We shouldn't bother wading into the fray any more on this one. It's the same tired rhetoric without any signs of resolution or agreement.

  • Recommends to avoid if you can because it's bad for business.
  • without paying severance or unemployment insurance claims after Microsoft eats your lunch by giving Teams away with Office 365 (hooray for anti-trust violations and a complete lack of enforcement!).

    Can you say "Constructive Dismissal"?
  • by Ambassador Kosh ( 18352 ) on Wednesday August 23, 2023 @01:09PM (#63791056)

    We are spread all over the world and work together to build computer models. Productivity is great and keeps increasing as we continue to improve practices. Nobody has any intention of returning to the office.

    We are not having any trouble bonding to the extent necessary for coworkers.

  • Years ago, I recall research that purported to prove that in-person was best, all distributed was second best, and hybrid (groups in different conference rooms) was worst. Assuming it is true, one would think a company like Zoom, whose core value proposition is to provide tools for remote and hybrid work ... would make that their primary modality (even IF it is somewhat less effective) to *ensure* they are making their tools and processes as effective as they can be ... if the tools aren't good enough for t

  • by Spinlock_1977 ( 777598 ) <Spinlock_1977@NoSpam.yahoo.com> on Wednesday August 23, 2023 @01:11PM (#63791072) Journal

    Add to the list!
    - Bullying
    - Sexual harassment / assault
    - Theft of personal items
    - Uncomfortable working conditions
    - Lack of privacy
    - Poor food options
    - Increased greenhouse gas emissions
    - Increased traffic accidents/deaths

    • How many times have you suffered any of the following at work?

      1) Slammed into your locker or shoved head first into a trash can
      2) Sexual assault / rape
      3) Been mugged for your wallet or car jacked in parking lot
      4) Had to turn down the office AC because it was "uncomfortable"
      5) Had someone read your personal journal you left on your desk
      6) Stopped you from bringing your own food or going to your favorite lunch place
      7) Planet was destroyed
      8) Been run over

      Asking for a friend......

    • I really miss smelling the unidentifiable rotten food in the work fridge, at lunch.
  • That implies that Zoom will be far less necessary for companies world over: the CEO of Zoom, in essence, says so. What a moron.
  • That's what he's saying.

  • ... I need to treat my coworkers with courtesy and respect, and do my fucking job. I don't need to share a fucking bathroom with them, either, and I don't need to share whatever disease their hellspawn infected them with.
  • I'm sure that Zoom CEO Eric Yuan has actual data to back up his claims, not just personal observations and a gut feeling, right? Right?
  • how out of touch these CEOs really are. How do they know that in person work is more productive? Did they actually ask their employees? I doubt it. Maybe they had one of their underlings conduct a survey but if it's like most places, the CEO will ignore the survey results unless it is in line with what they already want to do.

    No - this has nothing to do with productivity and everything to do with sunk costs of giant office buildings. These buildings have to be paid for and the CEO has a duty to their shareh

  • Like a breakup or a lost friend the sorrow will pass. You will find new avenues to self-worth that involve only you and you will become stronger for it.

    Buck up little mentors, the unknowing can still receive knowledge from you and advice if you become low, a place in the landscape that attracts and in so doing, others flow to. This will be fulfilling to you if you desire only to impart knowledge and wisdom. But if you desire more than that, a quick decision perhaps. I will definitely sleep on it first.

    All

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