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Over 500 Amazon Workers Decry 'Non-Data-Driven' Logic For 5-Day RTO Policy (arstechnica.com) 145

An anonymous reader quotes a report from Ars Technica: More than 500 Amazon workers reportedly signed a letter to Amazon Web Services' (AWS) CEO this week, sharing their outrage over Amazon's upcoming return-to-office (RTO) policy that will force workers into offices five days per week. In September, Amazon announced that starting in 2025, workers will no longer be allowed to work remotely twice a week. At the time, Amazon CEO Andy Jassy said the move would make it easier for workers "to learn, model, practice, and strengthen our culture." Reuters reported today that it viewed a letter from a swath of workers sent to AWS chief Matt Garman on Wednesday regarding claims he reportedly made during an all-hands meeting this month. Garman reportedly told attendees that 9 out of 10 employees he spoke with support the five-day in-office work policy. The letter called the statements "inconsistent with the experiences of many employees" and "misrepresenting the realities of working at Amazon," Reuters reported. "We were appalled to hear the non-data-driven explanation you gave for Amazon imposing a five-day in-office mandate,'" the letter reportedly stated. [...]

In the letter, hundreds of Amazon workers reportedly lamented what they believe was a lack of third-party data shared in making the RTO policy. It said that Garman's statements "break the trust of your employees who have not only personal experience that shows the benefits of remote work but have seen the extensive data which supports that experience." The letter included stories from 12 anonymous employees about medical, familial, and other challenges that the new RTO policy could create. The letter also reportedly pointed out the obstacles that a five-day in-office work policy has on groups of protected workers, like those providing childcare. The new policy will not align with Amazon's "'Strive to be Earth's Best Employer' leadership principle,'" the letter said. In a statement, an Amazon spokesperson told Reuters that Amazon's benefits include commuter benefits, elder care, and subsidized parking fees.

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Over 500 Amazon Workers Decry 'Non-Data-Driven' Logic For 5-Day RTO Policy

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  • by Anonymous Coward on Thursday October 31, 2024 @03:04PM (#64909927)

    Bahhahahahaha...

    • Why do the employees deserve data-driven management dictates? They work for Amazon, Amazon says return to the office five days/week, you either return to the office or seek out a new employer who's work requirements are more compatible with the worker's preference.

      Amazon could likely shake off 500 random workers and not suffer any real consequences. Maybe some of these workers are particularly talented, they could likely negotiate their own exemption, and if not...

  • by Pseudonymous Powers ( 4097097 ) on Thursday October 31, 2024 @03:05PM (#64909931)
    Yeah, he's lying. His stated motives are not his true motives. But he doesn't want to be called on it. And they're calling him on it. He's not gonna like that. He's gonna reiterate his false motives, and deny that his true motives are his true motives. And he can't back down, because that would set a precedent. So he won't. Not unless and until this worker revolt gets WAY bigger and more widespread than it is now. But it almost definitely won't.
    • by sconeu ( 64226 )

      He asked 300 employees, until he got 9 yes answers. Then picked one of the other 291 as the 10th sample.

    • Not to defend this specific policy, but the dumbest point they could have made was saying it’s not data-driven. Either the mandate is a good decision or it is not, and that will play out in other measures of success. One of my operational teams is a service desk, and if my decisions as a manager were data driven, I’d fire my most valuable employee simply because they don’t close the highest volume of tickets.
      • The heart has its data, that the mind knows not of.

        By which I mean, there's THE METRIC and then there's wisdom, and those are not are not are never the same thing. You, a human being, do not wish to fire your "best" emplyee, even though he does the worst on the metric, because you, with your gifts of consciousness and reason, are able to understand that he contributes more to the team than can be expressed as a single positive integer, or at least not the positive integer they're currently measuring. But

      • If you fired your most valuable employees you are using wring data to assess their value. Amazon prides itself on data-driven decisions, not "let's throw anything we can think at the wall and see what sticks", which is the approach you suggest to only judge a decision based on its outcome.
        • Isn't Amazon famous for conducting A/B testing?

          I contend there isn't any good data to base this decision on, so by putting-forth this policy, they will be collecting data to drive future decisions...

          I don't think the workers like being used like this, but hey, someone's got to do it.

      • by Bert64 ( 520050 )

        Well *why* are those employees valuable?

        Closing numbers of tickets is simply not a good metric because it misses too many factors.
        How complex was the ticket to resolve?
        Was it resolved to the satisfaction of the customer?
        Was it for a high value customer?
        Were the tickets valid in the first place?

        If you're going to make data driven decisions, you need to make sure your data set is valid.

  • Protected workers (Score:5, Insightful)

    by timeOday ( 582209 ) on Thursday October 31, 2024 @03:20PM (#64909965)
    "The letter also reportedly pointed out the obstacles that a five-day in-office work policy has on groups of protected workers, like those providing childcare"

    I'm curious in what sense people providing childcare are protected workers. Kinda the whole point of coming to work is then you're at work, working, instead of doing other things like taking care of your kids.

    I can see why many employees like the flexibility, and how Amazon may pay a price in becoming less competitive in the labor market by requiring attendance at work, which will force them to pay higher wages or have a worse candidate pool. So if it isn't actually better, they are shooting themselves in the foot. But the idea that they have to have a study to back up any decision they make isn't any kind of legal requirement as far as I know.

    • "Childcare" would not be a protected worker status, but is a compelling reason for some to want to WFH. If the kids are a bit older they can entertain themselves and all that is needed is an adult in the home, so it isn't necessarily avoidance of working. In many situations it is only a few hours between when the child gets home from school or camp or whatever and when the day ends, so it would only overlap a few hours but those few hours can still be a problem for families. Childcare is extremely expensive
      • Individuals with disabilities would be a protected status, and could have a compelling argument for WFH depending on what accommodations Amazon is willing to provide on-site.

        No.

        Compliance with ADA requirements regarding disabled workers isn't something an employer can choose to "opt out of."

    • by msauve ( 701917 )
      I'm curious, with all those problems, how humanity ever survived during the hundreds of years where leaving the home to go to work was commonplace.
      • Well when I was a kid they'd leave us home unattended and we'd act like lord of the flies.
        Also childcare was cheaper.
        Also early in my career all the olds in the office, regardless of position seemed to be allowed to say "my kids" and leave whenever they wanted but I had to use vacation days to see the doctor or go to the dentist and there was a young guy i worked with who had a ton of kids and he wasn't allowed to use that excuse either.

        In the more distant past it seems like it was ok to straight up neglect

      • Well *humanity* survived, by many *children* didn't. Children would accidentally set cooking fires and die. Things like that. Which is why we tend not to leave small children alone anymore.
        • What? When did all these children burn down houses and kill themselves? I've been walking around the planet over half a century and I've never heard of this issue you describe.

          In the 60s and 70s stay at home parents were much more common, and many stay at home parents used to kick their kids out of the house to entertain themselves without any parental involvement/oversight... we called it 'playing'.

          And yes, I walked ten miles, up hill both ways, to school and Keep Off My Grass!

          LOL

      • by havana9 ( 101033 )
        It's simple: women made a lot of children, and only few of them survived.
        Especially in the agricultural sector, it was common that men, women and their children were working all together in the fields. Thing started to change after WWII, where the wife normally was an housewife and the husband was the only one to work.
        There are two aspects to bear in mind. One is that the things were permitted to kids an teens in the '70s and the '80s were way more than things that a kid could do today. In the '70s was
        • One is that the things were permitted to kids an teens in the '70s and the '80s were way more than things that a kid could do today. In the '70s was ok if a 8 year old took a regular bus to go to school or even walk a mile to school alone, and of course no cellphones were available. In the countryside it was almost OK if a 12 year old was driving a tractor in the fields or do some work unsupervised. Nowadays it's impossible.

          Uh, you may want to check your state laws regarding school buses - in NJ, for example, HS students are expected to walk a half-mile to school, younger children are expected to walk up to a half-mile to school.

    • For the higher level employees most corporations have internal policies allowing flexible work so that you can raise children. It's a perk you probably aren't seeing because you're not high enough up on the totem pole to get it.

      That's for America. For Europe where they have a much more civilized work environment there are actual rules and laws around that topic.
    • People at amazon work hard but the culture also supports a lot of walking around, socializing, looking pretty, flirting, sending mass emails about whatever small task you've completed so that managers see your name and face in the .sig.
      Every tech company has a handful of people who get by looking pretty, busy, and motivated while barely generating any output.

      The rank and file office workers and execs are worse about it than the engineering teams.

      But yeah with all that kind of "work" happening in the office

  • by byronivs ( 1626319 ) on Thursday October 31, 2024 @03:25PM (#64909969) Journal
    I think it's cute that they think they have ownership or say in the matter. Either go the legal route with union or labor laws or GTFO.
  • Why is it only 5? (Score:4, Insightful)

    by OrangeTide ( 124937 ) on Thursday October 31, 2024 @03:26PM (#64909975) Homepage Journal

    Aren't there 7 days in a week?

    strengthen our culture.

    I really despise the whole company "culture" nonsense. Maybe I'm old-fashioned, but we should go to work to make the company money. Build things, design thing, sell things, fix things, maintain things, etc. There is a core to every business that turns investment into profit, and that ought to be everyone's common goal.

    Not only should employees not give two shits about how the executives and HR feel about the company culture. We already know the executives don't care about how employees feel after a 10 hour shift (be it remote or at a designated physical office location)

    • I really despise the whole company "culture" nonsense.

      Generally, I agree with you, and in this case, it's just some BS excuse. However, although I've never experienced a bad culture, I've heard horror stories about bad cultures like Cisco and Amazon, e.g., fiefdoms, back-stabbing, or just overly political.

      OTOH, I've experienced great cultures where people always took the time to help you if you needed it even if it's for no other reason than to make the stock price go higher.

      But the rah, rah type of cu

      • I've worked at Cisco. It depends on what BU you work in, not all of it is bad. Some of the VPs are real dickheads and tend to have either dickheads or cocksuckers working for him.
        (do I sound jaded?)

    • No company with good company culture talks about company culture. If they're talking about it, it's to distract from all the company's failures as employers.

    • Maybe I'm old-fashioned, but we should go to work to make the company money.

      The reason I go to work is to survive. If I could, I would build a farm and live that way. I don't care about the company and the company does not care about me.

      The things groups of farmers could build with their excess capacity consists of an entire technologically advanced civilization... but nah. It is better to consolidate all of the farms under one person and all of the manufacturing facilities under another person and all of the logistics under another person and just fuck everyone else.

    • Corporations love to foster "culture" because it's the cheapest possible currency they can pay with to buy "loyalty", which is itself the most inexpensive way to incentivize workers to be accept being where they are instead of constantly shopping themselves around elsewhere.

      Of course, loyalty only ever goes one way, and culture exists only up until the point where it clashes with stock price, where it loses every single time.

  • by dasspunk ( 173846 ) on Thursday October 31, 2024 @03:38PM (#64909997)

    Companies display their true culture by how they treat employees. This is just Amazon showing their true culture.

  • These are obviously top notch workers who can get a better job anywhere the next day that will offer FT WFH, the same pay and other benefits they get from Amazon and at better run, more reliable companies that are likely to still be there in the future, whereas Amazon is clearly going to die from the negative effects of their loss due to this policy.

    They should see this as an opportunity to spread their wings and grow their careers by grabbing that higher paying, 5 days a week WFH job offered by numerous mo

  • by Local ID10T ( 790134 ) <ID10T.L.USER@gmail.com> on Thursday October 31, 2024 @03:45PM (#64910019) Homepage

    Nobody worked at Amazon for the awesome work environment. It was always a pressure cooker. Long hours, unreasonable deadlines, asshole boss, etc.

    People chose to work at Amazon for the good pay, and the chance to build their skills, and advance their career. If work-from-home is more important to you work someplace else.

    • If work-from-home is more important to you work someplace else.

      I’d prefer to call out the blatant hypocrisy of all the greedy companies that brag about all their planet-saving “green” initiatives, while insisting the masses pointlessly put millions of tailpipes back on congested roadways five days a week. This isn’t just about work-from-home any more. Or even Amazon for that matter. It’s about calling out the lies and hypocrisy.

      An employee with a one-hour commute, will waste an entire 40-hour workweek every single month sitting behind a

  • In essence, the boss makes the calls. Sure there are rules he has to follow, but if the boss believes RTO is the way, he does not have to prove that to his employees. The only things you can do is ask for more info, protest, strike and/or find another job. That's it. Maybe launching your own company is also an option. Drive your old boss out of business by taking advantages of the higher efficiency of RTO.
    • See this is a myth. People start sabotaging their work, then they start pissing in their coffee, then their tires get slashed, then their heads get chopped off.

      I once told a man that the bad leadership regularly gets their food and clothing tampered with, not by me, by other people, usually secretly but they let it out enough for me to know it happened. Seeing my friends put their dicks in coffee cups or dumping dust from the floor into food. It happened every day. I mean a LOT! We're talking about pe

  • by Turkinolith ( 7180598 ) on Thursday October 31, 2024 @04:16PM (#64910093)
    Of course it's not a data driven reason for doing it. You're SUPPOSED to be outraged by it, It's a stealth lay-off. They want you to get upset and quit so they can tell the shareholders how much they reduced their overhead without having to say "layoffs".
  • by CubicleZombie ( 2590497 ) on Thursday October 31, 2024 @04:19PM (#64910103)

    In Northern Virginia, they're building HQ2 in the city where you have to commute 4 hours a day if you want a yard. Then they're forcing data centers into residential neighborhoods out in the suburbs. This seems entirely backwards.

    • In Northern Virginia, they're building HQ2 in the city where you have to commute 4 hours a day if you want a yard. Then they're forcing data centers into residential neighborhoods out in the suburbs. This seems entirely backwards.

      In the case of the data centers ... which came first? The homes? or the data centers? From what I have seen in NVA the real answer is a bit of both.

      Back when I had some involvement in this work I learned that most cases data centers are built with at least 5 major considerations in mind:

      - Adequate space. That means vacant land so a building of profitable size can be built and then adequately secured with fencing and open space. Space to grow the location is an added plus.

      - Adequate power on Day One and beyo

      • by Bert64 ( 520050 )

        Data centers should not need many workers. If you frequently have people working inside your data center then you're doing it wrong.

        At most you have a handful of guys for security/monitoring, and one or two on standby for emergencies. Aside from rare emergencies, noone should enter the datacenter except for scheduled replacement of equipment. Everything inside should be configured and operated remotely.

        • Data centers should not need many workers. If you frequently have people working inside your data center then you're doing it wrong.

          At most you have a handful of guys for security/monitoring, and one or two on standby for emergencies. Aside from rare emergencies, noone should enter the datacenter except for scheduled replacement of equipment. Everything inside should be configured and operated remotely.

          Very true. Lots of people to build & equip the place and very few to keep it running 24x7.

  • on their own accord. So Amazon won't be stuck with their unemployment insurance. They didn't get fired or layoff, they quit.

    • This is the type of problem quiet quitting works really well for. Spend your work hours looking for jobs. Let them fire you. See how long that takes to see where the power really lies. In my experience, management has little real power if you have useful skills.

  • The job is the job. (Score:2, Informative)

    by Fly Swatter ( 30498 )
    If you don't like the requirements, go job hunting... If the market has no spot for you well, it's part of your job just like 5 years ago when you showed up for work each workday.
  • We have a "binary" system here in the USA due to employment-at-will. Either you stay and suck it up, or you find another job and quit. There isn't any fuzzy logic allowed here. You work under the boss' terms (Which can change at any time and with no notice), or you quit. There is no in-between.

    Most workers live in a state where they are on a knife's edge due to debt obligations and family responsibilities. (Living paycheck to paycheck. 70% of US workers are trapped in this cycle) This is exactly where the b

  • The French revolutionary calendar or decimal time?

  • You work for Amazon, you do what they say, not vice versa.

Remember the good old days, when CPU was singular?

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