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Comment Re:NPS over-fishing (Score 1) 105

NPS is big because it was the brainchild of well connected owner class society and MBAs and other ascendent-hopefuls hang on their every fucking word. It got pushed out at every business conference, trade-rag, and business administration podcast.

I quickly associated it with mismanagement and pretty much only ever answer it to poison the data and get revenge on some faceless MBA that i know i would hate working for.

Comment Re:I never answer them... (Score 1) 105

Yep if I bother to give any response it's the poison the data of whatever MBA shitbrain thinks I'm gonna work for free or snitch on some overworked phone jocky.
The interesting thing is that according to the responses in this thread, it's somewhat normal.
It'll be interesting to see how long it takes for the business community to adapt to, or even accept, this reality. I'll betcha a lot of best practice humping giants go dick-first into the dirt before anyone dare murmur that their ambitious NPS rollout was a mistake. Lots of boomerly worthless MBAs are gonna expose themselves as idiots.
Be sure to ask whose leadership and faith brought you into whatever pickles this puts you in at work.

Comment Re:I never answer them... (Score 1) 105

Yeah also I ignore surveys out of spite or fill them out with garbage.
I know how most of them are used and am automatically biased against any NPS product and dislike the class of people who use the data.
It's very common for me to punish any manager who believes in such crap with zeros all around except for the service of whatever stressed out minimum wage goober who was forced to deal with me. 5/5 or 10/10 always even if the service was in fact shit.

Comment Boomers and older GenX (Score 1) 105

Leadership of our society hasn't been this old since most of them were young. Our processes aren't evolving and now, much like an old man punching zero and screaming at an IVR that they want to talk to a person, these processes no longer do what they want.
Usually they're not receptive to any young person who doesn't do things "right"

Comment Do you understand? (Score 2) 45

People choose firefox for a specific reason and mozilla keeps doing things that run counter to probably the most popular reasons. Yeah we can all go to librewolf but that'll have bad consequences for the future.

Just curious what do you think will happen if firefox use is cut in half?
You've spent considerable effort complaining about other people's complaining,
Let's see if you can understand their concerns?

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