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Businesses

JPMorgan Chase is About To Let Advertisers Target Customers Based on Their Spending (qz.com) 60

smooth wombat writes: Chase bank announced a new program that will allow brands to target Chase customers based on the customer's purchases. According to the press release, the new program is called Chase Media Solutions and "serves as a key conduit for brands, connecting them with consumers' personal passions and interests. In turn, Chase customers benefit from personalized offers and the ability to earn cash back with brands they love or are discovering for the first time."

The bank is hoping to combine insights from its large customer base and 6 million small business customers as part of its efforts to build out its own two-sided commerce platform and bring in benefits to both business clients and banking customers. Chase Media Solutions follows from the integration of card-linked marketing platform Figg, which JPMorgan Chase & Co. acquired in 2022, the bank said.

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JPMorgan Chase is About To Let Advertisers Target Customers Based on Their Spending

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  • by Anonymous Coward
    I'm surprised they pushed a presser on this. I would have thought they would want to keep this under wraps. Not sure Chase customers will be too keen on this behavior...
    • Sounds like it's maybe opt-in and gives you a kickback, so that's probably why. They're going to need people to sign up.

      • by blahbooboo ( 839709 ) on Wednesday April 03, 2024 @11:58AM (#64367114)

        Sounds like it's maybe opt-in and gives you a kickback, so that's probably why. They're going to need people to sign up.

        hahaha opt-in, youre hilarious.

        • Almost every rewards program requires some sort of opt-in.

          • Almost every rewards program requires some sort of opt-in.

            The rewards are opt-in. The "hahaha" from the GP was presumably implying disbelief that the tracking and data brokering are opt-in.

            • The rewards are not fully opt in. If you choose not to use them, you opt into higher prices at merchants regardless. If you opt in, you are at least compensated from the pricing mess credit has created.
      • Re: (Score:3, Interesting)

        by Fly Swatter ( 30498 )
        Regardless of how this starts out, opt-out or opt-in, a bank should not also be the marketer.

        efforts to build out its own two-sided commerce platform

        The first thing they will do is require their in-house binding arbitration for sellers and buyers on that platform, if they decide you pay then you pay. Since they are also your bank you effectively have no additional leverage. A bank is supposed to be a trusted friend and not a marketplace. Can you say conflict of interest?

    • by cfalcon ( 779563 )

      > I would have thought they would want to keep this under wraps. Not sure Chase customers will be too keen on this behavior...

      Customers? Those don't matter, they will keep doing the same thing no matter what.
      What matters is the stock price, which this will increase.

  • if, then (Score:5, Insightful)

    by crunchy_one ( 1047426 ) on Wednesday April 03, 2024 @11:46AM (#64367056)
    If I banked with Chase then by this afternoon I'd be a former customer.
    • companies don't technically collude, but they all tend to have the same handful of guys from the Ivy league either running them or owning controlling shares of stock.

      Remember Bud Lite? Most of the people "boycotting" it just ended up buying another Anheuser-Busch product w/o knowing it and even if they did manage to buy something not directly owned by AB the folks who own most of the AB stock own the other beer companies too.

      The days when you could vote with your wallet are long, long gone. The onl
      • Funny....those AB sales and stock numbers are still Dow.

        It wasn't a boycott....it was abandonment.

        Good for them....

      • by mikemacd ( 84328 )

        news.slashdot.org/story/24/04/03/1454232/business-schools-are-going-all-in-on-ai

    • If I banked with Chase then by this afternoon I'd be a former customer.

      I get those Chase mailers almost every week in "snail mail" asking me to open an account at the local branch in exchange for some "special deal".

      I disregard all of them since the water-resistant nature of the ad mailer makes great birdcage & cat box liners.

  • Hmm, sounds about time for me to change banks...
  • Wasn't April Fools' day on Monday?
  • ...personalized offers and the ability to earn cash back

    This strikes me as a higher-stakes variation on the 'loyalty card' scam. You know, where you have a card with 'X' business and use it to collect points towards "discounts" and "free" stuff.

    I call it a scam simply because such businesses NEVER actually forego any profit or revenue. They make up the cost of discounting and giving things away by artificially inflating prices, and by shifting some of the burden onto folks like me who don't use such programs because we don't like to be tracked in that way.

    If I

    • I find it's actually a scam for everyone else who doesn't participate in the loyalty program.

      Generally the company introduces a loyalty program, prices go up by 10%, but those loyalty program users end up getting an equivalent discount (if they know how to game the system). Everyone else just gets stuck paying the increased prices, funding those savvy enough to earn the most points.

      So, everybody wins, I guess.

    • That's why you get your friends and strangers and neighbors to throw their loyalty cards in a big pot, then pull them randomly out. Repeat about once a month. Make their data utterly useless.
      • That's why you get your friends and strangers and neighbors to throw their loyalty cards in a big pot, then pull them randomly out. Repeat about once a month. Make their data utterly useless.

        It simpler than that....no one says you have to give truthful information on those loyalty forms, nor that you only have one of them yourself.

        My favorite ones to use are from a 98yr old Hispanic lady named Ingrid from Switzerland.....

        I'm sure they are constantly amazed at the amount of alcohol and cigarettes she buy

      • This is why that shit is now a cellphone app.

      • by DarkOx ( 621550 )

        First off unless you also only pay with cash or paper checks, they can probably still profile your behavior and likely do. PCI does not let them store PANs but the can certain hash them and store that. I used to work IT in big retail, yes they can do this, don't let a bunch dim wits here tell you they can't or don't.

        Send the grocery stores don't exactly ID you when you apply for a loyalty card you can probably stop by the customer service counter every few visits and get a new one entering completely bogus

    • because such businesses NEVER actually forego any profit or revenue. They make up the cost of discounting and giving things away by artificially inflating prices

      Congratulations!!! You just figured out how business works. Now expand this concept to wages, benefits, all company provided or Governmental mandated taxes and expenses and you'll understand how inflation works as well! A business will NEVER purposely cut it's own profits, that's just not how any of this works.

  • by Fly Swatter ( 30498 ) on Wednesday April 03, 2024 @11:54AM (#64367090) Homepage
    If you are a customer I suggest finding a new bank. Banking should be a private connection between two parties - adding an untrusted third party such as this is asking for abuse and disaster.

    And yes, my bank is probably doing things like this without me knowing... But this is blatant company profiteering and abuse of customer's trust.
    • by kalpol ( 714519 )
      > my bank is probably doing things like this without me knowing If they aren't, Visa and Mastercard totally are. They see all those credit and debit card transactions. Any other platform that sees your card numbers is using that data somewhere. JP Morgan is just saying it out loud. Use cash, but then your cell phone knows where you shop anyway and reports it back to Google and Apple along with the little noises you make while looking at stuff on sale.
      • by kalpol ( 714519 )
        sigh all these years and I never remember to double space a reply
      • For everyday purchases I still use cash. Sure my phone is following me but unless they track it to an exact checkout lane and time they still don't know which brands I am buying. But then there is that checkout camera, so...

        Data collection and amalgamation really needs to be illegal. Nope an opt-in or op-out option should still not be legal. We are sheep. :(
    • If you are a customer I suggest finding a new bank. Banking should be a private connection between two parties - adding an untrusted third party such as this is asking for abuse and disaster.

      And the entire planet goes, "Meh." It's just more of the same.

      And yes, my bank is probably doing things like this without me knowing... But this is blatant company profiteering and abuse of customer's trust.

      But it will have the oligarchs clapping and cheering, and really that's all things like this are about. And nobody in power gives a flying fuck if it's abusive to the end-consumer. We're expendable now. The money machine is feeding itself. And JPMorgan Chase is attempting to show the real big money that they aren't above diving into the muck to do what must be done to keep moving forward. God damn, what it must be like to live in a country with r

      • The only thing that can protect the people are the people. History shows when they have had enough abuse entire empires crumble. We are ignoring history...
        • The only thing that can protect the people are the people. History shows when they have had enough abuse entire empires crumble. We are ignoring history...

          I hold out a small hope we're still capable of that if things keep heading this direction. But it seems the majority are perfectly happy with the status quo, so long as they receive the proper dopamine rush from their pocket computers.

  • Will start getting ads for adult baby diapers and places that sell nothing but fans.

    • places that sell nothing but fans.

      Considering how many congressmen appear to behave in a "do what I say, not what I do" fashion, it wouldn't surprise me in the least if they started getting advertisements to purchase only fans while simultaneously telling their constituents to diversify their local economies and just stop purchasing only fans.

    • Actually, it will probably be their aides that will get stuck holding that bag...

  • You should not have an account there.
  • If the customers benefit, why weren't they asked about this new privacy-busting policy?
  • Your privacy is our marketing program.

  • by PPH ( 736903 ) on Wednesday April 03, 2024 @12:25PM (#64367228)

    Depends. How much money do you have?

    There's a damned god reason I don't want my bank or broker talking to retailers. It's one thing to walk into a store and see the price tag. Web/App marketing makes it trivially easy to make my price different from your price.

  • Another good reason to not bank with Chase if you can help it.

    I don't want my bank selling my spending patters to advertisers in order to line their billion-dollar pants pockets with even more money.

    Fuck you, local credit unions are a better deal, with far less shady profit-at-all-cost bullshit you get from the "too big to fail" crowd.

    • Agree 100%. When my original bank years ago (Bank if America) started charging for checking accounts unless you kept a minimum balance, I bailed and now use a local CU: no fees for anything, great savings rate, best rates for auto/home loans also.
  • I really wish society could get a handle on this fucked up industry.
  • That's great, Chase! Where's the opt-out? And if there's not one, I'll opt out of your card altogether!

  • Because, apparently, I just don't have enough targeted advertising in my life.

  • In the midst of this ongoing discussion, one thing's crystal clear: quality matters. If you're contemplating stepping into this arena, consider contributing something meaningful to the community rather than just promoting your stuff. And speaking of quality content and e-learning content production [bluecarrot.io], I recently came across Blue Carrot, a team that excels in crafting e-learning content tailored to different niches. They might just be the solution you've been searching for.
  • American Express customers have gotten targeted offers in their app for years now.

    I for one, love them. They have paid for my card annual fee in many situations.

    Regardless, I don't recall that being a Slashdot headline. Not sure why this is news for needs.

  • American Express customers have gotten targeted offers in their app for years now.

    I for one, love them. They have paid for my card annual fee in many situations.

    Regardless, I don't recall that being a Slashdot headline.

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