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Salesforce Buys Slack in a $27.7B Megadeal (techcrunch.com) 78

Salesforce, the CRM powerhouse that recently surpassed $20 billion in annual revenue, announced today it is wading deeper into enterprise social by acquiring Slack in a $27.7 billion megadeal. From a report: Salesforce co-founder and CEO Marc Benioff didn't mince words on his latest purchase. "This is a match made in heaven. Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world," Benioff said in a statement. Slack CEO Stewart Butterfield was no less effusive than his future boss. "As software plays a more and more critical role in the performance of every organization, we share a vision of reduced complexity, increased power and flexibility, and ultimately a greater degree of alignment and organizational agility. Personally, I believe this is the most strategic combination in the history of software, and I can't wait to get going," Butterfield said in a statement.
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Salesforce Buys Slack in a $27.7B Megadeal

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  • by xack ( 5304745 ) on Monday November 30, 2020 @10:45AM (#60778194)
    They know the anti trust depeartment is useless, expect a ten trillion dollar market cap mega corp soon.
    • by Anonymous Coward

      Forcing everybody to bend over and take it like a man really is a winning business strategy after all...

    • by sconeu ( 64226 )

      Rocko's Modern Life was prescient...

      https://i.redd.it/8xqfih8d47h31.jpg [i.redd.it]

    • by Junta ( 36770 ) on Tuesday December 01, 2020 @05:38PM (#60783518)

      I agree with the sentiment, but I don't think Salesforce is going to be it.

      I hear that salesforce is getting eaten alive by Microsoft Dynamics 365 (because of the Office 365 integrations).

      Just like an Office 365 shop starts dropping slack quickly when Microsoft convinces the procurement people that Teams is included and thus your company doesn't need to give slack any money.

      • Interestingly (just my anecdote) where I work (one of the biggest companies) we're a top to bottom Microsoft shop. But Salesforce is one thing we adopted in parallel and seem to have gone all in on even during the migration to Office365 for everything else.

        I'm not entirely sure on the appeal because I don't use it, but I did find it interesting none the less.

  • by damn_registrars ( 1103043 ) <damn.registrars@gmail.com> on Monday November 30, 2020 @10:47AM (#60778202) Homepage Journal
    I am disappointed to not see any mention of them "picking up the slack".
    • by ogar572 ( 531320 )
      So true.
    • by Zocalo ( 252965 ) on Monday November 30, 2020 @12:27PM (#60778586) Homepage
      I suspect I know who is going to be picking up the Slack for us, and it's not Salesforce. We've been paying for a private Slack channel for years, but with lockdowns we've also been using Teams more and more, which also comes with a similar-ish chat capabilty. Almost everyone prefers Slack for chat, but from the management level it's been looking dicey for a while. Salesforce's all-but-inevitable increase to prices to pay off their purchase more quickly will no doubt be the final nail in the coffin, and if they start dicking with the functionality too then I guess the users may not be all that upset either.

      Still, I guess that means one less company sponging off our data, right?
      • I'm always surprised by how quickly companies are moving to Teams. It appears that I must have had a uniquely terrible experience setting it up in Windows [slashdot.org] as even here on slashdot I rarely find anyone else with bad things to say about it. Hell my wife uses a Mac and it works better for her than it did for me on that laptop that was only ~6 months old at the time and running its OEM install of Windows 10 Premium.
        • Re:Where's the pun? (Score:4, Informative)

          by Zocalo ( 252965 ) on Monday November 30, 2020 @03:55PM (#60779440) Homepage
          Corporates typically use MS Office and SharePoint, and Teams integrates very well with both, so the migration pace probably isn't that surprising. Can't speak to the setting up of Teams, but I do use a LOT more of Team's functionality than just the chat and video conferencing capabilities - personally, I found it somewhat ropey when I started with it back in March, but I have to give Microsoft credit for the sheer volume of functionality they've bolted on since then, improvements to stability, and how well they've mostly done so. There have been a couple of releases / upgrades that caused a little pain, but nothing significant, and I think all the video conferencing platforms have had their fair share of stability issues over the last few months, so I'll cut Microsoft some slack on that (hey, OP did want puns!).

          One thing I would like them to do better is how they handle being in multiple organization's Teams. I might be a corner case on this since I have multiple corporate clients I work with, with the upshot that I'm currently in six different companies Teams and need to switch between them continually to pick up chat messages, etc.. This does seem to be a fairly common feature request though, so maybe not that much of a corner? Even with Federated AD logins, etc. that switching is still a chore, especially since some accounts keep insisting on using 2FA almost every single switch and it can't be done mid-call if you need to do something like grab a link posted on another org's chat. It's also far too easy to forget to switch orgs, inadvertantly join a call as a Guest from another domain, then find that you can't access some necessary chat/conference functionality for a presentation and have to drop off a call, switch orgs, and re-join.
          • Teams is impressive for sure and only getting better. Slack was/is a bit bloated for a chat app and I really can't believe how much money is being thrown at apps for communicating with each other!
          • You could try to have more than one account on your machine and use "fast user switching" to access the other account, or RDP into another machine that uses an different office/teams account, or try VMs. Obviously that might mess things up with microphone usage and is perhaps not really a viable solution.

        • by Junta ( 36770 )

          The teams native client is a worse than usual electron app. The web interface under chrome is serviceable under various operating systems.

          However, the biggest factor is with the procurement. An Office 365 shop is paying for Teams whether they use it or not. So procurement is going to push getting off a redundant competitor product regardless of opinions about relative merit.

          • by Cederic ( 9623 )

            No.

            Procurement do not choose systems. Procurement negotiate contracts.

            The CFO (and their team) will challenge the CIO (and their team) regarding the cost of Slack, and between them will agree whether to continue that relationship. Procurement act on that decision, they don't make it.

      • Almost everyone prefers Slack for chat, but from the management level it's been looking dicey for a while. Salesforce's all-but-inevitable increase to prices to pay off their purchase more quickly

        Same here, every place I've worked for or with has greatly preferred Slack, but if costs go up will more companies drop back to one of the suckier options?

        You wouldn't think it would be hard to make a chat application that was usable but Slack is one of the few I've every actually liked.

    • Or something along the lines of "Hiring a bunch of slackers".

  • by thegreatbob ( 693104 ) on Monday November 30, 2020 @10:52AM (#60778228) Journal
    What the world needs now, more than ever, is true Slack [subgenius.com]
  • Great timing. (Score:5, Insightful)

    by I'mjusthere ( 6916492 ) on Monday November 30, 2020 @11:01AM (#60778278)
    Buying it at a premium to an all time market high. Kind of reminds me of 1999. Then again, I could have been dreaming when I wrote this after partying like its 1999.
  • Does this mean (Score:4, Insightful)

    by CastrTroy ( 595695 ) on Monday November 30, 2020 @11:10AM (#60778304)

    Does this mean that Slack is going to remove all their useful features and expect every customer to implement all their own features costing them millions to implement stuff that should be part of the basic package?

    • Don't forget the pair of semi-redundant, yet not quite feature complete interfaces!

      Perhaps I shouldn't be complaining that they've maintained both ("Lightning" vs "Classic) for as long as they have, but it does lead to minor annoyance any time I need to hunt for information to assist our salesfolk.
      • It's a good thing they've maintained the classic interface. There's a few things that I still find a lot easier to do in the classic interface. Although I have to admit I only use sales force from time to time to help out clients who are using it. I don't use it for my day-to-day activities.

        • Agreed, just sarcastically musing the if they decide to revamp the Slack interface (which I have never used, personally), hopefully they don't make it some long, drawn-out affair... I can understand wanting to shed technical/support baggage of an old system, but I have encountered some plugin/module in the past that was only available in Classic, which the developer did not seem intent on rebuilding for Lightning... reminded me of the nuisances of keeping post-XUL Thunderbird.
    • by cutecub ( 136606 )
      It certainly means that all Slack posts must now be composed as SOQL queries. This will have the side effect of creating a consulting industry entirely dedicated to writing custom SOQL postings for you and, ultimately, the Foo Fighters will play at the new Slackforce convention.
  • Hand it to them (Score:4, Interesting)

    by jmccue ( 834797 ) on Monday November 30, 2020 @11:31AM (#60778396) Homepage

    Well, I have to hand it to the slack people. They took IRC and wrapped a GUI around it and sold it to Enterprises. Now they can really retire, but seems most people who make a payday like this tends to move on to another startup.

    But why would Salesforce but Slack ?

    • Re:Hand it to them (Score:5, Insightful)

      by Junta ( 36770 ) on Monday November 30, 2020 @11:36AM (#60778422)

      I know at least one big salesforce client moved onto Microsoft ecosystem (Dynamics and Office), in part on the promise of how all the stuff plays together and how the company was already feeling compelled to give Microsoft so much money for all sorts of subscriptions already making the incremental cost rather low.

      Salesforce probably needs some means to compete against that.

      • It's going to take a lot of work to actually integrate the two product stacks though. It would almost be easier to just start from scratch and build the Slack featureset into Salesforce.

        • Re:Hand it to them (Score:4, Insightful)

          by Junta ( 36770 ) on Monday November 30, 2020 @03:15PM (#60779322)

          From a technology standpoint, you are probably right. Technology wise making a new slack isn't a challenge.

          Sadly, this would be about branding more than it is about technology.

          Just imagine if there were some federated multi-vendor capable instant communications technology. Like chat, relayed by the internet or something. Wouldn't that be something...

      • by EvilSS ( 557649 )
        I hope they plan on dumping a shit-ton of money into Slack to get it up to something that can actually compete. COVID has brought to light a lot of the flaws in Slack, and resulted in them losing a lot of ground to Teams and other competitors. I know a few people who took it in the ass betting on Slack's earnings last quarter after Zoom broke out thinking Slack would follow the trend. Spoiler: they didn't. Even with Slack, it's going to be a hard sell to compete with MS since they won't have an offering tha
        • by Junta ( 36770 )

          Yeah, Microsoft's iron grip and ability to say 'oh, this 'slack' thing is taking the world by storm? We'll just toss a competitor in the Office 365 bucket so all our customers have to buy it no matter what and therefore slack represents incremental cost and Teams has zero incremental cost, that should fix it'

          The 'boil the frog' approach has gotten a ton more money out of my compony than MS used to get (oh, you want to re-up your perpetual license, but you could go month to month and it's so much cheaper to

          • by EvilSS ( 557649 )
            Pretty much. Teams was MS' answer to Slack, Jabber, Webex, G2M, Zoom, etc, not to mention being a replacement for some of their own product features like public folders (which MS really wants to not be a thing these days). And if you have O365 (which quite a few companies already do), then you have to spend more to not use Teams than you would to use it. And that is what MS is banking on for quite a few of the services they offer in M365. Why buy RSA (shit, even without M365, WHY BUY RSA?) or Ping, Twili
            • by Junta ( 36770 )

              Yeah, and while Slack is a potential ingredient, they are still so far off from something that can compete with the Microsoft 365 bundling that it barely makes a difference.

              Ostensibly someone paying for the bundle gets chat, cloud storage, online and offline office applications, email, calander, directory services, CRM software, operating system, video conferencing, telephony, and various other random things that matter to someone or another.

              It's damn near impossible to consider joining into the market if y

    • Wonder if I can use BitchX as a client?

      • by jmccue ( 834797 )
        At one time Slack use to allow one to connect to Slack via IRC and use your client of choice. IIRC, that option was removed from Slack a year or 2 ago.
        • by dskoll ( 99328 )

          My workplace uses Slack, but I connect to it via IRC using matterircd [github.com], a Mattermost + Slack to IRC proxy. It was a bit fiddly to set up, but it works very well and it's such a pleasure to use my IRC client of choice rather than Slack's bloated interface.

    • But why would Salesforce but Slack ?

      I worked for Salesforce (I still have flashbacks.) but they do use Slack internally a lot. So considering what they probably spent a year, it could even make sense.
      Of course, I am going to start looking around for replacements.

    • They're not buying Slack's technology. They're buying their name and userbase. Salesforce could wrap IRC (or build a feature complete Slack competitor) in little time with billions left over.

    • But why would Salesforce but Slack ?

      Gotta wash their money somehow

    • But why would Salesforce but Slack ?

      And why do you think Slack has anything to do with IRC?

  • I find it very telling that now Salesforce is already taking some losses and sharing in what probably most of us have experienced from trying to make money on Slack.

  • by OrangeTide ( 124937 ) on Monday November 30, 2020 @02:33PM (#60779128) Homepage Journal

    But it's hard to get excited by web-based chat as a technology. Especially when ancient technology like IRC had network redundancy and scalability built-in. This is a big deal in terms of scooping up Slack's customer base though. And the kind of customers that would pay every month for web-chat would probably buy just about anything.

    • There are newer, better alternatives available. Check out https://matrix.org/ [matrix.org] - federating (like email or irc), first-class bridging (access irc, slack, telegram, signal, whatsapp, ...), open, ...

      • agree. We have matrix running on ec2 nano and it works beautifully for our team. The Element app is really slick and is just great to use on mobile or desktop.

        I've never used slack so I'm sure there are important features it has that users would miss (?). But for the cost of an ec2 instance (whatever size you need depending on your team and where they are) you'd still be saving a lot of money and supporting a really great open source project.

    • Especially when ancient technology like IRC had network redundancy and scalability built-in.

      Comparing modern web based chat used in groupware applications to IRC is like comparing a car to walking with a goat, no not even riding a frigging horse applies here. It's like comparing the Ryzen 9 to a bell labs transistor. They share a single tiny thing in common, but the car, and the microprocessors are far larger, more capable, and with an insanely larger feature set when you compare modern communication systems to ancient IRC.

  • Will everyone migrate back to IRC?

  • by Anonymous Coward
    Overpriced by about 25 billion. lol. suckers.
  • As I recall, Salesforce has a pretty restrictive license on who can use their products. Namely, companies that sell or manufacture firearms or their accessories. I wonder how long it'll be until they leverage that for Slack as well.

  • Holiday season is upon us

    Quantitative Easing is a miracle! Need more...

  • I had a few people say that the Salesforce work environment isn't insanely bad and maybe Slack was the same, so hopefully this works out okay.

    I don't see the real point tough. Maybe this is a ploy to pick up programmers (I know Salesforce picked up Mulesoft a while ago).

    But, Salesforce is just the default CRM that everybody uses but nobody really likes. Not that Dynamics or NetSuite or PeopleSoft is any better, mind you. And Slack, to be honest, was a novelty that gets ignored (if you are lucky) or is foste

  • Hopefully theyâ(TM)ll now develop native clients to replace the resource hungry monster that is the existing Electron app. Electron truly is Flash for the desktop, but worse!
    • Why would any company in their right mind maintain several separate code bases when they can just push the problem off onto their users?
  • I'm so fucking glad I'm old
  • by Anonymous Coward
    This is just mixing two lumps of shit together to form a bigger turd.
  • It might be a bubble but whilst businesses are willing to reduce their numbers of expensive developers in favour of SaaS solutions then Salesforce and M$ have got a licence to print money
  • Not sure if it's my win 10 enterprise but just by starting teams and running in the background (no chats and no meetings) the memory consumption is 1/2 a gig, that doesn't sound normal. For crying out loud, Outlook with several gig pst files and corp ost file is hogging 200MB after a week and Lync (of skype, what have you) is using 150 MB after a week.
  • Now I see why Oracle was interested in purchasing TikTok. Why chat when you can exchange floss dances with your coworkers??

    Bonus: Walmart is now your primary procurement partner.

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