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Are Amazon Warehouse Injuries More Widespread Than Thought? (yahoo.com) 58

According to Bloomberg the U.S. Labor Department's "OSHA" regulatory agency has "cited Amazon for exposing workers to ergonomic risks at several facilities." But how widespread is the problem?

29% of America's warehouse workers are working for Amazon, a team of researchers estimates. And "More than two-thirds of Amazon warehouse workers surveyed by researchers reported that they took unpaid time off to recover from pain or exhaustion sustained on the job." The new national study, published Wednesday by the University of Illinois Chicago's Center for Urban Economic Development, found that 69% of workers surveyed stayed home without pay to recover, including 34% who did so three or more times. The data suggests "injury and pain at Amazon are far more widespread" than previously known, said Beth Gutelius, research director at the center and a leading expert on logistics and warehouse work.

The report is based on a 98-question online survey that gathered responses from 1,484 warehouse workers in 451 facilities across 42 states, the researchers said. It was conducted between April and August and measured the percentage of workers who took time off during the previous month. Amazon employs hundreds of thousands of warehouse workers in the U.S.

Amazon spokesperson Maureen Lynch Vogel said the report was "not a 'study' — it's a survey done on social media, by groups with an ulterior motive." She recommended that people read the safety data Amazon submits each year to the Occupational Safety and Health Administration, "which shows that rates in our buildings have improved significantly, and we're slightly above the average in some areas and slightly below the average in others."

41% of the workers surveyed reported being injured while working at an Amazon warehouse, according to the article. And "the share rises to 51% for people who have worked at the company for more than three years."
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Are Amazon Warehouse Injuries More Widespread Than Thought?

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  • What's the motive? (Score:4, Insightful)

    by drinkypoo ( 153816 ) <drink@hyperlogos.org> on Saturday October 28, 2023 @09:52PM (#63962594) Homepage Journal

    Amazon spokesperson Maureen Lynch Vogel said the report was "not a 'study' â" it's a survey done on social media, by groups with an ulterior motive."

    What's the motive? They wanna stop Amazon from abusing workers? Even if their only goal is to make the playing field more level for their own businesses without themselves having to use and discard employees as does Amazon, I'm here for them.

    • If you ever worked in a warehouse the type of injuries highlighted are easily avoidable. You would know that amazon warehouses are also shipping hubs and production hubs where the shipped units are built. All have different ergonomic stresses that should not mix. And likely an unrealistc quota system.

      • Likely? I've yet to see any low end job that wasn't impossible to do safely and per regs by design, specifically so that management could lord the threat of firing over people's heads in both directions.

    • Why even work there to begin with? My understanding is that even the engineering jobs there have dog shit work life balance. There's no way you can submit a job application to Amazon without being aware of what you're getting yourself into. I mean I get it if you just need resume filler, Amazon is a great company to claim to have worked for, but after you've served your sentence GTFO of there.

      • Why even work there to begin with?

        Because everybody needs to work whether it makes sense or not to appease the social masters, and there are only so many jobs to go around — far fewer than listed [wsj.com]. Because they have no useful skills, or because they have a criminal record that precludes more worthwhile employment. Because they are easily deluded and believed Amazon's propaganda [amazon.com]. Because they are easily deluded and were tricked into believing that you are your job. How many reasons do you want, I can imagine a few more for you.

      • Why even work there to begin with?

        I don't know. Why don't you ask the ~1.5 million workers who are officially employed by Amazon but which doesn't include "subcontractors," i.e. people they treat even worse?

        Yeah, but anyway. Stupid victims. It's their fault for working there. The supervisors should beat them all until morale improves.

      • Your understanding is wrong.
    • Amazon spokesperson Maureen Lynch Vogel said the report was "not a 'study' â" it's a survey done on social media, by groups with an ulterior motive."

      What's the motive? They wanna stop Amazon from abusing workers? Even if their only goal is to make the playing field more level for their own businesses without themselves having to use and discard employees as does Amazon, I'm here for them.

      So it doesn't matter that it's not a study?

      What's the motive? I can think of like ten without even trying hard.

  • by NaCh0 ( 6124 )

    Slashdot collective thought is that amazon warehouse accidents are commonplace and probably under-reported.

    So no, I don't think they are more widespread than any of us think. I think they are fairly regular.

    • There's likely company culture and worker culture disincentives to self-reporting injuries. This is the "pee in a bottle" company that thinks so little of its workers and fires anyone who doesn't meet their benchmark stats. Add also the tendency of blue-collar American culture to act macho and assume the costs of pain and injuries.
      • This is also the company that ignores tornado sirens & keeps workers working in their flimsy, exposed warehouses sends drivers out to make deliveries.

        Re: US macho culture, you should see what people in the UK do instead https://www.imdb.com/title/tt2... [imdb.com]

        But yeah, of course Amazon spends a lot of time, resources, & effort to extract the maximum possible work out of workers while minimising & hiding the "unpleasant" consequences of being the modern day equivalent of slave drivers. I mean, so
  • by dskoll ( 99328 ) on Saturday October 28, 2023 @10:45PM (#63962658) Homepage

    According to On the Clock [amazon.com] by Emily Guendelsberger, Amazon knows that warehouse workers will injure themselves. So it gives out free painkillers in vending machines where you just swipe your ID card to obtain the painkillers.

    • Has anyone here worked at Amazon recently? I've known more than a few ex-Amazon FC workers and none of them reported that.

      People snorting coke in the bathroom? Sure. People opening up sex toys in the mods and playing with them? Yeah, that too. Plus lots of other "funny" stories. But free ibuprofen? Nah.

      • Why would you 'report that' though? Every industrial or warehouse job site of size has had boxes dispensing acetaminophen/ibuprofen/aspirin and earplugs that I've ever been in, and as a contractor I've been in a lot. That doesn't really say anything to me.
  • by backslashdot ( 95548 ) on Saturday October 28, 2023 @11:22PM (#63962688)

    The ONLY solution is robots. Full automation. 100%. All they have to do is tell all their product suppliers to prepackage items in standardized robot-friendly boxes -- with a QR-code or whatever.

    • Who fixes the robots and cleans up robotic mistakes? :) Lucille Ball production line problems x 1e9.
    • Before it comes to that, you'll see a massive lobbying effort from all injured to have the government "protect there jorbs".

    • Amazon has been trying to do that for a long time. That doesn't mean I think they won't succeed, far from it in fact, only that this is already their goal.

      Depending on robot-friendly packaging is probably not a workable idea, though. There's just too many different products and robot-friendly could mean too many different things. Also, it would benefit everyone else! Amazon has more money to spend, so robot-friendly packaging would help not just them, but also everyone else who would like to automate.

      • No, they clearly haven't been leaning hard enough on retailers to make them switch. Look at their page on how to sell items on amazon, no mention of such a thing.

        • So what you're saying is that Amazon doesn't want them to do that, possibly for the reason I described?

          • No. My guess is that the organization structure is such that a strong executive didn't emerge to push that. They sort of had the right idea with their "frustration free packaging" push .. now called "certified packaging" .. but they are failing to pressure, motivate, or incentivize their suppliers enough. In fact they made it really difficult, instead of easy, to qualify for that. Reference: https://www.amazon.com/b?node=... [amazon.com]

    • Nah, robots are expensive & Amazon would be responsible for repairing them when they break from being overworked. In the US, overworking & breaking people is much cheaper.
    • It all boils down to margins. There are many sectos where margins are so low, standarized packaging is out of the question. Robots sound nice, but .. you need a large captial investment upfront. Plus, robots are not flexible (well, most of them). Try setting up a warehouse that can deal with Black Friday. If you do it fully automated, it means that 95% of the year capacity is unused and you actually lose money. So for peaks in demand, you will always need to have manual labour.
  • by DrMrLordX ( 559371 ) on Sunday October 29, 2023 @01:17AM (#63962820)

    If people called out Amazon for being particularly dangerous, that would likely be dishonest. Amazon is big and fairly ubiquitous in the logistics space. Other warehousing companies - especially smaller ones - are far more-likely to have lax standards and/or unfollowed procedures.

    Warehousing jobs are infamous for attracting people who can't pass a drug test or background check elsewhere. Imagine stoned forklift drivers collapsing in the seat from an overdose as their vehicle travels uncontrolled down an aisle between shelves. And no I'm not making that up.

    The worst thing about Amazon is that they're more efficient than other companies in squeezing laborers. They'll give you 40 hours of work and make it feel like 80. It really comes down to their quota system, and how workers react to that. Calling them out for ergonomics is at best misguided. If you work in any kind of physical labor (warehouse logistics or otherwise), you will find plenty of businesses that fall on the unsafe side of things.

    • Other warehousing companies - especially smaller ones - are far more-likely to have lax standards and/or unfollowed procedures.

      That "both sides" argument sure does pop up again and again.

  • by toutankh ( 1544253 ) on Sunday October 29, 2023 @03:10AM (#63962912)

    Amazon represents 29% of warehouse workers in the US, according to the summary.

    Saying "we're slightly above the average in some areas and slightly below the average in others" without acknowledging that your numbers have a massive influence on the average is disingenuous. Do not trust anything that person says.

    • by Entrope ( 68843 )

      They make up 29% of the average, not 71%. If they're much worse or better than the rest of the field, that would still show up as a bigger difference from the averages.

    • I was going to point this out in additional to the fact that Amazon's numbers are based on "reported numbers" and employees are highly disincentivized (e.g. you will be fired) for reporting injuries -- because there is a good chance that the worker did something wrong (as defined by Amazon) when they were injured. So reported numbers are those that can't be swept under the rug -- an employee could not finish a shift due to the injury and likely went straight to a doctor.

      If a worker reports to work at Am
  • Don't worry! Robots are coming to replace these awful, awful jobs. Nobody need get bored, get carpal tunnel, get stressed out.

    It also has the benefit there will be no monster class action suit for lawyers to take a third of $200 million, so awful are those jobs.

    Awful. Just awful. Robots to the rescue of these awful jobs!

  • by nospam007 ( 722110 ) * on Sunday October 29, 2023 @05:43AM (#63963020)

    In Germany, France, Luxembourg etc, they stay home as well when sick, but on full pay.

    Also, it won't be for much longer now, soon robots will replace them anyway.

  • Most people wouldnâ(TM)t care as long as their packages are on time.
    Do most people care what happens in the factories where they phone is made or clothing?

  • In the interests of worker safety, wherever possible the human jobs on the warehouse floor should be eliminated. Better to break a wheel than an ankle bone.

  • You should try it just for the experience. Typically the pay isn't that great, warehouses not climate controlled so in the South, brutally humid and hot summers wear you down physically AND mentally, making mistakes more common. You are rated on your order pull numbers and constantly threatened with replacement if you can't keep your numbers up, benefits are usually slim to none, and yes, injuries were common. Saw a guy get buried under some heavy ass shit that fell over while I was trying to climb it and h

  • Just like sailors of old facing the heaving seas, these teeming masses brave our new frontiers of efficiency and capitalism! So what if someone else gets a sprained leg or has to use a couple of piss jugs to make quota, when all of us can now choose to buy cheap shit from communist China overnight?!

    The beauty of all this brings a tear to the eye.

  • Thought, it turns out, is not very widespread at all, so I'd have to say "yes."

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