Comment Re:And they should be mean (Score 1) 99
because they've spent 40 hours a week in front of a computer for the last 25 years and still don't know what a "web browser" or the "start menu" is.
Part of this is the IT dept's fault. How often do users talk to each other and use those terms? Instead of web browser, they think about Chrome or Firefox. Instead of the start menu, most users have all the programs they use pinned to their taskbar or a shortcut on their desktop. Using terms like Start Menu, Taskbar, System Tray, or context menu just confuses them because none of their coworkers use those terms either. We think it is common knowledge where the system tray is located, or how to start the Task Manager, but some of these are items or distinctions that only the IT folks understand.
I'm guessing you drive a car almost every day, but if I told you that your car won't start because your Bendix won't engage with your ring gear, I wouldn't be surprised to see your eyes go a little glassy because those names or terms are not something you interact with each day. If instead I said your starter motor solenoid isn't working, you probably would understand or at least guess what's happening from the context. Assuming every user knows what a "web browser" is instead of just saying "start Chrome" or even "open the internet" highlights our own inability to communicate with our users.