Imaginary Friendly asks: "I'm the 3rd guy in a three-person IT firm. We're good and we're expanding. Our clients range from three computers to 30, with our largest client having six servers. We can handle the work but, thanks to my efforts and love (or just luck), I may be signing up two new clients who have 200 networked computers each. We're spread thin as it is, and hiring competent IT staff has been difficult. We're now doing 60-hour work weeks, so re-education has remained passive. How do we transition from manual rebuilds and CD deployments, to full scale (proper) IT administration?"
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