Alternatives to Support Robotics

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there. - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and many more

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

The number of remote and hybrid employees has reached unprecedented levels, leading IT departments to expand their responsibilities beyond managing office Wi-Fi to also assist employees connecting from home, coffee shops, vacation rentals, or any other location. Eliminate the tedious back-and-forth troubleshooting that consumes valuable time for both IT staff and employees. With Signifi Business, you can effectively diagnose connectivity problems on employees' Wi-Fi networks, regardless of where they are logging in from. Employees simply need to install Signifi Agent on their Mac or Windows computer, indicate their current location, and execute a few commands to initiate a scan of their network setup. After the initial scans are completed, Signifi Agent will automatically perform daily network scans, enabling IT teams to identify and address potential issues before they escalate into significant problems, ultimately leading to a more efficient remote work experience. This proactive approach not only saves time but also enhances employee satisfaction and productivity.

The Best Alternative to TeamViewer for Remote Desktop control and Screen Sharing. Provide instant Attended or Unattended Remote Assistance to your teams or clients anywhere, at any time. Remote assistance Screen Sharing No connection client installation TLS encryption Customizable with your branding and logo Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website.

Easily assess your Wi-Fi performance and identify the factors hindering a stable and speedy connection. You have the ability to conduct an in-depth scan of your wireless setup, generating an interactive, color-coded heatmap that highlights the areas with weak signals. Visualization plays a crucial role in effective planning; after scanning the area, Wifiner produces a visual representation of your environment, allowing you to pinpoint where enhancements to your network are necessary and how to optimally position access points. With 11 different types of heatmaps available, Wifiner enhances your understanding of the various parameters influencing your network while enabling comparisons between them. This user-friendly tool caters to novices setting up their first home network, yet also delivers highly detailed reports for seasoned professionals in the field, ensuring everyone can benefit from its comprehensive features. With Wifiner, you can take actionable steps to enhance your Wi-Fi connectivity and overall internet experience.

You may be a specialist in your profession, but navigating Wi-Fi isn't your forte. Many Wi-Fi diagnostic tools demand intricate home setups, extensive spreadsheets, USB adapters, and antenna gain calculations, which can sound like an exciting technical challenge; however, what you really need is a dependable connection to complete your tasks. For those working remotely, students learning online, and educators conducting virtual classes, a stable home Wi-Fi connection is essential for productivity. Experiencing glitchy video calls with crucial clients, disrupted lesson plans due to an unreliable internet connection, or missing key webinars because of Wi-Fi outages is simply not an option. Enter Signifi Agent, a user-friendly desktop application that gathers data about your own network and surrounding networks for thorough analysis. With Signifi’s Wi-Fi Audit and Issues Dashboard, you gain insight into your connectivity issues and receive actionable solutions, allowing you to swiftly return to your responsibilities. This powerful tool ensures that you can focus on your work without being hindered by technical difficulties.

A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.

Purple's solutions serve the hospitality, retail, healthcare, tourism, attractions, airports and education verticals. They are used in 120 countries and serve over 1,000,000 end-users every day across more than 70k venues. Purple's indoor location services have helped businesses improve visitor experiences by understanding their visitors and how they behave while they are there. This insight has enabled businesses to make informed decisions that optimize operations and increase revenue streams. Purple was one of the first to enter the market. This helped create a demand in the industry for advanced WiFi solutions. Our WiFi solution is stable, secure, and scalable. We are ISO certified and a partner with more than half the largest service providers in the world. We provide support for over 140 million users, with a 99.9% uptime, and are trusted by many global brands.

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

Mavenoid offers a versatile support system tailored specifically for hardware manufacturers. By integrating both self-service and live assistance, it ensures that you are equipped to assist customers seamlessly, whether they need help with setup, day-to-day usage, or troubleshooting issues. Designed explicitly for hardware support, Mavenoid invites you to explore its capabilities in a test drive area that showcases its effectiveness across various products. From printers and speakers to dishwashers and robotic devices, Mavenoid enhances product support for some of the most renowned brands globally. The implementation of this support solution is swift, enabling it to be operational in just days rather than months. Transform your expertise into a functional product assistant within minutes, automating frequent inquiries related to troubleshooting, installation, and warranty management. The platform also streamlines escalations through a comprehensive set of live support tools, promoting more engaging interactions with your agents, including live video assistance. While chatbots are programmed to manage basic requests efficiently, they are also designed to foster more meaningful conversations rather than idle chit-chat. Mavenoid is committed to addressing genuine customer challenges effectively and efficiently.

Discover Wi-Fi issues and determine the optimal channel or location for your router or access point! This application transforms your Windows 10/11 PC, laptop, tablet, or smartphone into a comprehensive analyzer for your wireless network. With WiFi Analyzer, you can pinpoint connectivity problems, select the ideal channel, or locate the best position for your router or access point, effectively converting your device into a powerful wireless network analysis tool. By utilizing WiFi Analyzer, users can enhance their network performance and ensure a more reliable connection at all times.

Wifi Analyzer is an essential application that assists you in identifying the most optimal channel for your wireless router. A Wi-Fi channel consists of a spectrum of radio frequencies that a wireless router or access point utilizes for communication with devices such as your Android phone or other Wi-Fi-enabled gadgets. When multiple Wi-Fi networks operate on the same channel, they must compete for available bandwidth, which can lead to reduced performance. According to IEEE 802.11 standards, Wi-Fi channels are organized in a manner that overlaps, causing adjacent channels to interfere with each other due to shared bandwidth ranges. To maximize your network efficiency, make sure to avoid selecting channels already in use by other networks and strive to minimize bandwidth sharing with others. Additionally, regularly monitoring channel usage can further enhance your Wi-Fi performance.

Accurate Wi-Fi diagnostics, combined with apps tailored for mobile use, facilitate significantly quicker site surveys, enhanced spectrum analysis, and yield more precise and dependable data overall. This professional-grade equipment is user-friendly and has been crafted by Wi-Fi enthusiasts who are dedicated to continuous innovation and establishing new industry standards. Well-structured and optimized networks minimize costly downtimes for businesses, ensuring your Wi-Fi consistently operates at peak performance. Say goodbye to cumbersome dongles and embrace the most advanced Wi-Fi diagnostic and measurement tool for expedited and precise site surveys and spectrum analysis. Connect provides you with everything necessary to design, validate, optimize, troubleshoot, and collaborate effectively on your wireless network, making it an indispensable resource for any professional. Investing in such technology not only enhances your network capabilities but also streamlines operational efficiency in the long run.

Examine your surroundings for available Wi-Fi networks with an interactive, touch-friendly 3D representation of channel distributions. This innovative tool allows you to monitor signal levels in real-time, enabling you to filter, sort, and group networks easily. You can quickly switch between different networks and access detailed information about each Wi-Fi access point, including vendor, security type, MAC address, and more. Additionally, it assists in identifying underutilized channels for your router and displays all devices capable of Wi-Fi Direct™, enhancing your connectivity experience. Furthermore, this comprehensive analysis can help optimize your network setup for improved performance.

Network Analyzer serves as a simplified version of Network Analyzer Pro, designed for advanced network diagnostics, LAN scanning, and troubleshooting. This application assists users in identifying a range of issues associated with their wifi network configuration and Internet connectivity, utilizing a variety of diagnostic tools. It features a rapid wifi device discovery function that lists all LAN devices by their addresses and names, enabling efficient network management. Additionally, users can assess the reachability of any device through the built-in ping tool, which is essential for troubleshooting connectivity problems. The app also provides a wealth of pertinent information regarding both wifi and cellular connections, including round trip delay tests alongside the server's IP address and hostname. Furthermore, it delivers comprehensive details about wifi networks, such as SSID, BSSID, and both IPv4 and IPv6 addresses along with the subnet mask, as well as essential cellular network information including IP address, network provider, and mobile country and network codes. Overall, Network Analyzer is an invaluable tool for anyone looking to optimize their network performance and resolve connectivity issues effectively.

Acrylic Wi-Fi Professional stands out as a premier Wi-Fi analysis tool that excels at detecting access points and channels while addressing issues within 802.11a/b/g/n/ac Wi-Fi networks in real time. This essential software is tailored for advanced users, Wi-Fi network professionals, and network administrators who aim to maximize the efficiency of their wireless networks. With its capabilities, you can thoroughly assess the performance of your home or office Wi-Fi, monitor connected devices, determine transmission speeds, and fine-tune Wi-Fi channels for optimal performance. The program also offers in-depth insights into your Wi-Fi network, including the ability to uncover hidden networks, and features like monitor mode for capturing and analyzing all network traffic. Additionally, users can visualize connected devices, maintain an inventory of accessible Wi-Fi devices, and perform comprehensive speed tests. By utilizing the Acrylic Wi-Fi analyzer, you will receive automated suggestions that can significantly enhance and optimize your Wi-Fi network experience, ensuring a more reliable and efficient connection. Overall, this tool is indispensable for anyone looking to elevate their wireless networking capabilities.

Wi-Fi Scanner is a handy tool that helps users identify visible wireless networks along with detailed information about them. It collects data such as the network name (SSID), signal strength (RSSI), quality, MAC address (BSSID), channel, and both maximum and achievable data rates, as well as security details and more. This application proves invaluable for regular users looking to assess the signal strength distribution of their home networks or to determine the best placement for their access points to achieve optimal signal quality. By utilizing Wi-Fi Scanner, individuals can analyze the distribution of wireless networks by channel and select the least crowded bandwidth, which can significantly boost their connection speed. Furthermore, Wi-Fi Scanner is an essential resource for corporate network administrators, aiding them in tasks like configuration, planning, and monitoring security parameters for business wireless networks, ensuring a robust and secure network environment. Overall, its versatile features make it a must-have for anyone looking to enhance their wireless connectivity.

WiFi Explorer serves as a valuable tool for the design and validation of wireless networks, enabling users to detect channel conflicts, overlapping channels, and issues related to low signal quality, all of which can impact connectivity and performance in homes, offices, or larger enterprises. Tailored for Wi-Fi specialists, WiFi Explorer Pro 3 extends its functionality, offering a comprehensive suite of advanced features that aid in the analysis and evaluation of various network types, whether for residential spaces, small offices, or corporate environments. With this application, users can gain a detailed snapshot of the Wi-Fi environment, allowing for the swift identification of prevalent issues that may hinder network efficiency or connectivity. Additionally, the tool allows for the filtering and organization of scan outcomes by parameters such as name, physical access point, or vendor, enhancing the visualization and troubleshooting processes across diverse settings. Furthermore, users can leverage integrations that visualize data from both wireless and non-802.11 energy sources, providing deeper insights into interference effects and channel usage, ultimately leading to more robust network performance.

Wyebot is transforming how organizations optimize their business-critical WiFi networks. Our AI-powered Wireless Intelligence Platform combines intelligent sensors and agents with cloud-based software to analyze WiFi networks from the end-user perspective, automatically detecting both intermittent and critical issues, and proactively recommending solutions. Wyebot's cloud-based platform provides 360-degree visibility across your entire network, from wireless to wired connections, client devices to access points. Our software automatically identifies whether issues stem from the back-end network infrastructure itself or other sources, eliminating cross-team finger-pointing and accelerating resolution. Our AI-powered engine detects issues and recommends specific solutions, while detailed historical data, including full packet captures, enables rapid problem resolution without costly site visits. Instead of reacting to user complaints, teams can prevent issues before they happen through automated recommendations and real-time insights. The end result is reliable WiFi performance and independent network validation from a trusted, vendor-agnostic partner.

Kismet is compatible with various Wi-Fi and Bluetooth interfaces, certain software-defined radio (SDR) hardware like the RTLSDR, and other dedicated capture devices. It runs on Linux, OSX, and partially on Windows 10 utilizing the WSL framework. On Linux, it supports most Wi-Fi cards, Bluetooth devices, and additional hardware, while on OSX, it functions with the integrated Wi-Fi interfaces; for Windows 10 users, it allows for remote captures. If you're interested in contributing, there are multiple avenues to support the development of Kismet financially, although such support is appreciated but not obligatory. Kismet remains an open-source project at its core. With the introduction of the latest Kismet codebase (Kismet-2018-Beta1 and beyond), the software now features plugins that enhance the WebUI capabilities through JavaScript and browser-side improvements, alongside the traditional C++ plugin architecture that allows for low-level server functionality extensions. This evolution not only enhances user experience but also encourages a collaborative development environment.

Advanced network testing and analysis solutions are available for various technologies including WiFi, Ethernet, 4G/LTE, and 5G/NR. These tools facilitate Internet and iPerf3 speed assessments while providing comprehensive 360-degree wireless coverage analysis. Users can access WiFi scanning capabilities and channel maps, complete with beacon signal Information Element decodes. Additionally, a LAN device scanner allows users to identify who is connected to their network. Both Internet and iPerf3 functionalities, encompassing server and client options, are included for thorough testing. The tools also offer concurrent results for ping, DNS, and HTTP latency across multiple servers with adjustable load settings. Continuous remote uptime monitoring is available around the clock to detect any outages or performance slowdowns. Wireless network coverage can be effectively analyzed in various environments, including homes, businesses, or event venues. The combination of Internet and iPerf3 speed testing, along with WiFi analysis and concurrent load assessments for ping, DNS, and HTTP, provides users with in-depth insights. Users receive detailed performance statistics for the overall network as well as for specific locations, with immediate results that require no prior preparation, uploads, or floor plan management. Alongside comprehensive stats for parameters such as RSSI, physical speed, and local and Internet ping times, the platform remains user-friendly and quick to navigate without the need for floor plans, ensuring a seamless experience.

ElevenOS software seamlessly integrates with top-tier network infrastructure to streamline the guest authentication process and optimize Wi-Fi performance on a large scale. For more than 15 years, Eleven has established itself as a frontrunner in managing guest Wi-Fi, garnering the trust of renowned brands that keep millions of visitors connected monthly. With a focus on security, Eleven features WPA2 encrypted connections through the Wi-Fi certified Passpoint® standard. The global cloud infrastructure of ElevenOS is equipped with automatic language and currency translations to cater to diverse users. Known for its high reliability and round-the-clock support, this solution operates effortlessly, allowing for instant Wi-Fi access for guests after a single authentication step without the hassle of portals. Enhancing security further, Passpoint, also recognized as HotSpot 2.0, employs 802.1x for authenticating users onto WPA2 encrypted networks. It ensures that guest and IoT devices are connected securely within a private network tailored to specific accommodations, such as hotel rooms, apartments, or dormitories. Additionally, Personal Area Networks (PANs) are dynamically created upon each connection, enhancing the overall guest experience. This innovative approach not only bolsters security but also simplifies connectivity for a seamless user experience.

Get a comprehensive view of all accessible access points, including their signal strength, security types (WEP/WPA/WPA2/WPA3), network name (SSID), BSSID, vendor information derived from the MAC address, channel details, supported data rates, and much more. Information elements (IE) broadcasted by the access points are analyzed and displayed clearly. Additionally, you can track the signal strength of chosen access points over time using a graphical representation. By right-clicking, you have the option to log data to a text file and capture screenshots. Analyze the usage patterns of all Wi-Fi channels to determine the best channel for your network, and with a simple right-click, you can connect or disconnect from any Wi-Fi/WLAN access point. The blue icon will indicate which access point you are currently connected to. This overview aids in optimizing your network's performance and ensuring a smooth connectivity experience.

iStumbler stands out as the premier wireless discovery application for macOS, providing functionalities to explore various aspects such as Wi-Fi networks, Bluetooth devices, Bonjour services, and location data, along with the capability to analyze both 2.4 and 5 GHz spectrums on your Mac. The latest version, release 103, introduces exciting features including a Live Map, support for Bluetooth LE, a Real-Wave Spectrum View tailored for WiPry devices, and compatibility with the TouchBar, in addition to a host of bug fixes and improvements for enhanced user experience. This update not only elevates its performance but also enriches the user interface, making it an essential tool for anyone needing robust wireless network insights.

ScanFi transforms your Android smartphone into a passive wireless network analyzer, allowing you to survey your wireless environment without needing to connect to any access point. With this tool, you can effortlessly gather comprehensive details about your wireless network, complete with attractive graphical visualizations. Designed to meet the expectations of users seeking a straightforward Wi-Fi Scanner/Analyzer, it requires no additional hardware for functionality. As per Google/Android guidelines, the app will request standard permissions for operation. You can easily scan for available access points, assessing their signal strength, SSID, MAC address, and a variety of other crucial details. Furthermore, you can conduct a Wi-Fi strength survey of your home or apartment using either default floor maps or custom layouts that you can upload from your gallery. Additionally, the app provides channel ratings to help identify the least congested channels for optimal transmission. This makes it an invaluable tool for anyone looking to enhance their wireless network performance.

Our cloud-based technology offers comprehensive management of internet services, access controls, guest WiFi, and more for businesses, allowing them to concentrate on their core objectives. We tackle various challenges that span across departments, including network security for IT, ensuring 100% uptime for Operations, and delivering demographic insights for Marketing alongside usage analytics for strategic planning. Our expertise lies in delivering cost-effective and dependable internet solutions tailored to the unique needs of our clients. We implement automated systems that oversee bandwidth management and failovers, as well as the administration of multiple WAN, LAN, and VLAN networks. Additionally, we offer a custom firewall designed to safeguard locations from external hacking attempts. By employing advanced security tools and encrypted communication, we guarantee comprehensive protection for our network. We enhance the internet experience by ensuring seamless connectivity and hassle-free WiFi access while also boosting internet efficiency through mechanisms such as content filtering, blocking inappropriate sites and torrents, creating dedicated networks for guest access, and adjusting bandwidth allocation as required. Ultimately, our goal is to empower businesses with reliable internet solutions that enhance productivity and security.

With a multitude of indoor wireless networks requiring design, time is often a limiting factor. However, iBwave Design simplifies this process by serving as the industry benchmark for indoor wireless network design, allowing for a more efficient project lifecycle that enables you to design and implement networks with unprecedented speed and intelligence. You can import detailed floor plans, utilize a comprehensive database of more than 35,000 parts, and simulate your network in sophisticated 3D to analyze both coverage and capacity while generating essential project reports with ease. Over 800 organizations across the globe have relied on iBwave Design to successfully implement more than 100,000 indoor wireless networks. By automating your design workflow, you can complete more projects in a shorter period, ultimately enhancing your project pipeline, boosting revenues, and increasing your market presence. Effortlessly drag and drop various network components from our extensive database, which includes antennas, small cells, cables, access points, and fiber hardware; if there's a component you need that isn't already included, we can swiftly add it to our collection. This adaptability ensures your designs are always equipped with the latest and most relevant technology.

Master Network Analyzer is your comprehensive solution for gathering all essential networking information in a single location. It allows you to uncover Wi-Fi details such as SSID, BSSID, IP address, subnet mask, and vendor, along with cell information that includes your service provider, country, IP address, MCC, MNC, and VoIP support. With this tool, you can thoroughly assess your Wi-Fi strength and easily identify channel usage. It provides a swift and dependable method for detecting all network devices, offering insights into their respective IP addresses and vendor names. You can conveniently test the reachability of various hosts and the availability of servers. The application delivers round-trip delay data, encompassing both IP addresses and hostnames for each network node, alongside geolocation information. It also aids in diagnosing network issues by tracing routes and measuring packet delays across the network, complete with traceroute visualizations. Furthermore, you can quickly and effectively scan commonly used ports or specific port ranges, as the Network Analyzer identifies closed, firewalled, and open ports, ensuring a thorough assessment of your network's security. This all-in-one tool empowers users to maintain an efficient and reliable network environment.

Enhance your helpdesk efficiency and ticket resolution rates with Goverlan Reach, a client management solution tailored for medium to large organizations. This software operates quietly in the background, allowing users to deliver remote IT support, perform administrative tasks, and oversee IT management seamlessly. With a proven track record, Goverlan Reach is relied upon by 13,000 clients who collectively manage over 3 million devices, showcasing its effectiveness in the industry. As businesses increasingly rely on remote solutions, Goverlan Reach stands out as a critical tool for IT departments looking to optimize their operations.

CommView is an advanced network monitoring and analysis tool tailored for LAN administrators, security experts, network developers, and even casual users who seek a comprehensive overview of the data traversing through a computer or a local area network segment. Packed with numerous intuitive features, CommView merges high performance and adaptability with an unparalleled user-friendliness that stands out in the market. This application captures every packet transmitted over the network, presenting critical details such as lists of network packets and connections, essential statistics, and protocol distribution graphs. Users can analyze, save, filter, import, and export the captured packets while gaining insights into protocol decodes down to the most fundamental layer, supporting over 100 different protocols for thorough analysis. By leveraging this wealth of information, CommView enables users to identify network issues and effectively troubleshoot both software and hardware challenges. Furthermore, the latest iteration, CommView version 7.0, has introduced on-the-fly SSL/TLS traffic decryption, enhancing its capabilities even further for those needing to secure and monitor their network communications. This enhancement signifies a significant advancement in network analysis technology, making it an invaluable tool for users seeking to maintain robust network security.

Effortlessly access and control PCs and servers or initiate a meeting in mere seconds with Supremo, which includes Supremo Console and is compatible with UAC. Its user-friendly design ensures that anyone can navigate the interface without hassle. Comprising a lightweight executable file, Supremo eliminates the need for router or firewall installations and configurations. You can securely connect to a remote device and transfer files using the robust AES 256-bit encryption along with UAC compatibility. To gain access to a client, simply enter the ID and either a dynamic or a pre-set static password. Additionally, there’s no requirement for manual intervention to begin a remote session, as Supremo can automatically launch upon the remote PC's Windows startup. Furthermore, subscribers of a plan have the option to personalize the software interface with their unique branding or logo and share it with their clientele, enhancing their professional presence. This flexibility allows businesses to maintain a consistent brand identity while benefiting from advanced remote access capabilities.

Cobrowse.io is an innovative co-browsing solution aimed at improving customer support by enabling agents to engage with clients' web or mobile experiences in real time. This live screen-sharing capability allows agents to navigate customers through intricate tasks, resolve issues, and provide precise answers to inquiries. The platform seamlessly integrates with various customer service tools and prioritizes privacy, incorporating features like automatic redaction to maintain data security. By utilizing Cobrowse.io, businesses can enhance agent productivity, shorten resolution times, and elevate customer satisfaction through more tailored and impactful interactions. Ultimately, this approach fosters a stronger connection between customers and support agents.

RemoteCall, a cloud-based remote support solution that connects agents and clients, is cloud-based. RemoteCall supports client PCs, mobile devices, and via camera using either the cloud-based service or an in-house server solution. The best solution for IT professionals. RSUPPORT's innovative remote service technology can help you improve your business from your mobile devices, desktops, websites, and apps. RemoteCall WebViewer, our flagship product, has been highly praised by all types companies, governments, public institution, manufacturers, and organizations in finance and education for its speed, reliability, security, and great customer service.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

Instantaneous customer service is essential as client expectations evolve; surpass them by utilizing co-browsing and live chat capabilities. Equip your representatives to tackle intricate customer inquiries promptly. With a single touch, connect in real time to enhance conversion rates, whether on a website or mobile application. Our smart bots are designed to provide immediate responses to frequently asked questions, streamlining the support process. By harnessing the combined strength of co-browse and live chat, you can offer quicker and more tailored assistance. Acquire offers straightforward yet effective tools that promote customer interaction and overall satisfaction, ensuring a positive experience for all. Enhanced customer support ultimately leads to stronger relationships and long-term loyalty.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

Engineered for maximum operational efficiency and crafted for enhanced teamwork, Viewabo revolutionizes technical support by transforming a phone camera into your visual aid. Seamlessly engage with customers through a simple SMS link that allows them to share their smartphone camera, enabling you to address their issues as if you were physically present. Instead of merely instructing customers on how to resolve their problems, you can visually guide them through the process. During live video sessions, you have the ability to annotate directly on the screen, providing clear visual instructions. You can also pause the customer's video feed at any moment to gain a more detailed perspective, which facilitates better collaboration towards a solution. Streamline your support process by easily sharing recordings that can be used to collaborate with other teams, enhancing overall efficiency in achieving your objectives. Viewabo’s remote visual support transforms challenging customer interactions into smoother diagnostics and quicker solutions through effective visual communication, significantly improving experiences compared to conventional support methods. This innovative approach not only alleviates frustration but also empowers both support teams and customers to navigate technical issues with confidence.

In today's world, individuals engage in digital communication within their personal spheres and anticipate the same level of interaction from businesses. To foster loyalty, it is crucial to assist them precisely when they require help and through the channels they prefer. By utilizing on-screen observation and a continuous stream of customer data that accompanies conversations, you can gain valuable insights into their needs and help navigate them through challenges towards their goals. Customers seek straightforward access to support without unnecessary hurdles. Enhance their experience by offering tailored, user-friendly assistance through smart virtual agents and knowledgeable live representatives. By minimizing repetitive inquiries for both customers and agents, and clarifying interactions with tools like CoBrowsing and screen pops, businesses can respond to client requests with greater efficiency and effectiveness. This approach not only streamlines the support process but also builds a stronger connection between customers and the brand.

InfoCision specializes in offering a comprehensive range of traditional call center services alongside innovative training solutions. Our suite of call center tools is designed to optimize call durations, integrate various communication channels, and enhance customer satisfaction levels. We focus on improving your current call center environment by utilizing tools that automatically input customer information and demographics, evaluate incoming calls, and provide training for agents through engaging eLearning modules and simulations. Additionally, we assess quality, boost employee morale, and more, ensuring a well-rounded approach to customer service. As a premier provider of direct marketing solutions across diverse industries, InfoCision empowers clients to make strategic decisions that enhance their return on investment. From our foundational call center services to our cutting-edge training solutions, we stand as your all-encompassing marketing service provider. Explore how we can address your business's unique marketing demands, and see how InfoCision can effectively represent and elevate your brand while improving your customer interactions. With our expertise, we are dedicated to transforming your marketing strategy into a powerful tool for success.

Build interactive and fully compliant digital experiences on your platform without altering any code or installing additional software. Surfly empowers countless AXA agents to accelerate their sales by digitally simulating the face-to-face selling process within their platform. Both agents and customers can collaborate from a distance to select policies, electronically sign documents, and initiate their first payment seamlessly. Surfly Co-browsing is not only quicker and more secure but also simpler to navigate compared to traditional screen sharing applications like Zoom, Google Meet, or Microsoft Teams. It facilitates effective, secure, and compliant two-way collaboration that screen sharing cannot match. Instead of juggling various external tools like Zoom and Docusign, you can manage everything in a single Surfly Session. You can upload, review, annotate, and e-sign any document directly from your website or portal without interruption. Furthermore, Surfly’s adaptable solution operates effortlessly without requiring integrations, serving as a virtual layer over your existing platforms, ensuring an enhanced user experience for all parties involved. This comprehensive approach simplifies the sales process and provides a more cohesive interaction for agents and customers alike.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.

UltraViewer software allows you to remotely control/remotely access a computer. UltraViewer can be used for many purposes. You can remotely control your computer to assist your parents in repairing their PC. You can remotely help your friends to learn how to use software without having to travel a thousand miles. You might be on a trip and need to log in to your computer at home to work. Here are some key features of UltraViewer - Remote computer access and control via instant messaging Connect with stable and fast speed Unlimited computers can be controlled simultaneously - File sharing is easy, secure, and with full control Depending on the version, large file sizes may be required. - Turn on your remote computer. You can work from anywhere you have an internet connection. Record control session to monitor once more.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

The software allows users to efficiently manage their computer desktops in real-time, fully compatible with Windows, and offers secure remote access to the file systems, processes, and services of a remote machine. LiteManager includes integrated tools for creating network diagrams, gathering technical information, and deploying updates through remote installation services; it also enables configuration of a private ID router (NOIP) and provides a host of additional functionalities. It serves as classroom management software as well. Remote administration can now be achieved without needing an IP address, as users can establish connections by selecting a unique personal ID. Both the client and server components operate seamlessly in networks that connect to the internet via a proxy server. Installation guides for both the Viewer and Server components are readily available. However, LiteManager may be flagged as a potentially unsafe application (including labels like RemoteAdmin, PUP, PUA, Riskware, Unsafe, and Unwanted) due to its capability of providing unattended access to a PC, raising some security concerns for potential users. It's important to weigh these risks against the program's robust functionality.

The EVAN360 platform enables organizations to design a tailored support system where employees can effortlessly reach out to both internal colleagues and external contractors for immediate assistance. Questions posed by employees are swiftly directed to the appropriate expert who can deliver the correct response on the first attempt. Ensuring that finding help does not disrupt your team's productivity is crucial. By connecting them with the right individual from the start, quick answers can be obtained, enhancing overall efficiency. In essence, EVAN360 serves as the bridge linking those facing challenges with those equipped to provide solutions. It fosters a distinctive support atmosphere where team members can assist one another effectively. With instant access to a comprehensive support network, your team can maximize their productivity. This approach allows them to spend less time in limbo and more time concentrating on innovation, growth, and their ongoing projects. Moreover, it provides valuable insights into previously overlooked issues. By obtaining precise and relevant data, your organization is empowered to take informed actions that can lead to significant improvements. With EVAN360, your team can thrive, ensuring that every challenge is met with prompt and effective solutions.

Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.