Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You may be a specialist in your profession, but navigating Wi-Fi isn't your forte. Many Wi-Fi diagnostic tools demand intricate home setups, extensive spreadsheets, USB adapters, and antenna gain calculations, which can sound like an exciting technical challenge; however, what you really need is a dependable connection to complete your tasks. For those working remotely, students learning online, and educators conducting virtual classes, a stable home Wi-Fi connection is essential for productivity. Experiencing glitchy video calls with crucial clients, disrupted lesson plans due to an unreliable internet connection, or missing key webinars because of Wi-Fi outages is simply not an option. Enter Signifi Agent, a user-friendly desktop application that gathers data about your own network and surrounding networks for thorough analysis. With Signifi’s Wi-Fi Audit and Issues Dashboard, you gain insight into your connectivity issues and receive actionable solutions, allowing you to swiftly return to your responsibilities. This powerful tool ensures that you can focus on your work without being hindered by technical difficulties.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/products/signifi/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes