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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Generate visual heat maps showcasing essential performance metrics within the Link-Live Cloud Service, utilizing site data gathered from an AirCheck™ G2 or EtherScope® nXG. AirMapper, designed for simplicity, is perfect for conducting rapid site surveys for new installations, validating changes, and confirming performance. InSites enhances the Wi-Fi network validation and troubleshooting process by automatically contrasting the AirMapper Site Survey data collected on-site against a set of customizable thresholds, offering a clear Pass or Fail visual representation on the heatmap. With InSites, analyzing Wi-Fi heatmaps and pinpointing wireless network issues no longer requires expert knowledge, making it accessible to all users. The intelligence embedded in InSites within Link-Live streamlines the identification of Wi-Fi network challenges, facilitating effortless collaboration between on-site staff and remote specialists or external clients. Additionally, the absence of licensing fees allows for boundless collaboration among team members, ensuring that everyone involved can contribute effectively to the project’s success.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

PathSolutions TotalView Yes 

Integrations

PathSolutions TotalView No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NetAlly

Founded

2019

Country

United States

Website

www.netally.com/products/link-live/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

Alternatives

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Intuitibits