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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Generate visual heat maps showcasing essential performance metrics within the Link-Live Cloud Service, utilizing site data gathered from an AirCheck™ G2 or EtherScope® nXG. AirMapper, designed for simplicity, is perfect for conducting rapid site surveys for new installations, validating changes, and confirming performance. InSites enhances the Wi-Fi network validation and troubleshooting process by automatically contrasting the AirMapper Site Survey data collected on-site against a set of customizable thresholds, offering a clear Pass or Fail visual representation on the heatmap. With InSites, analyzing Wi-Fi heatmaps and pinpointing wireless network issues no longer requires expert knowledge, making it accessible to all users. The intelligence embedded in InSites within Link-Live streamlines the identification of Wi-Fi network challenges, facilitating effortless collaboration between on-site staff and remote specialists or external clients. Additionally, the absence of licensing fees allows for boundless collaboration among team members, ensuring that everyone involved can contribute effectively to the project’s success.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

PathSolutions TotalView

Integrations

PathSolutions TotalView

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NetAlly

Founded

2019

Country

United States

Website

www.netally.com/products/link-live/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Alternatives

Alternatives

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Wifiner

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WiFi Explorer Reviews

WiFi Explorer

Intuitibits