Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Generate visual heat maps showcasing essential performance metrics within the Link-Live Cloud Service, utilizing site data gathered from an AirCheck™ G2 or EtherScope® nXG. AirMapper, designed for simplicity, is perfect for conducting rapid site surveys for new installations, validating changes, and confirming performance. InSites enhances the Wi-Fi network validation and troubleshooting process by automatically contrasting the AirMapper Site Survey data collected on-site against a set of customizable thresholds, offering a clear Pass or Fail visual representation on the heatmap. With InSites, analyzing Wi-Fi heatmaps and pinpointing wireless network issues no longer requires expert knowledge, making it accessible to all users. The intelligence embedded in InSites within Link-Live streamlines the identification of Wi-Fi network challenges, facilitating effortless collaboration between on-site staff and remote specialists or external clients. Additionally, the absence of licensing fees allows for boundless collaboration among team members, ensuring that everyone involved can contribute effectively to the project’s success.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
PathSolutions TotalView
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NetAlly
Founded
2019
Country
United States
Website
www.netally.com/products/link-live/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes