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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Traditional routers, mesh WiFi systems, and WiFi extenders often struggle to provide a universal WiFi speed that adapts to the ever-evolving nature of home environments. In response to this challenge, we developed HomePass, a solution designed to enhance every aspect of the home network by evolving in tandem with life’s changes. Central to this comprehensive system is an unparalleled and stable WiFi connection, facilitated by innovative, cloud-based technology that adapts seamlessly. Additionally, users benefit from easy management of device and user access, cutting-edge AI-driven security, improved data visibility and protection, WiFi motion sensing capabilities, and an array of future services we envision. By utilizing HomePass, you can significantly enhance your subscribers’ experience with a dynamic suite of Smart Home Services that continuously optimizes and evolves for the connected household. Furthermore, to better understand and engage with your subscriber community, leverage Harvest to identify trends, extract valuable insights, and implement actions like never before. This combination not only empowers your network but also fosters a deeper connection with users through personalized service and insights.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CDG Elements Yes 

Integrations

CDG Elements No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Plume Design

Founded

2015

Country

United States

Website

www.plume.com

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

IoT

Application Development No 
Big Data Analytics No 
Configuration Management No 
Connectivity Management No 
Data Collection No 
Data Management No 
Device Management No 
Performance Management No 
Prototyping No 
Visualization No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

Alternatives