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Average Ratings 0 Ratings
Description
Traditional routers, mesh WiFi systems, and WiFi extenders often struggle to provide a universal WiFi speed that adapts to the ever-evolving nature of home environments. In response to this challenge, we developed HomePass, a solution designed to enhance every aspect of the home network by evolving in tandem with life’s changes. Central to this comprehensive system is an unparalleled and stable WiFi connection, facilitated by innovative, cloud-based technology that adapts seamlessly. Additionally, users benefit from easy management of device and user access, cutting-edge AI-driven security, improved data visibility and protection, WiFi motion sensing capabilities, and an array of future services we envision. By utilizing HomePass, you can significantly enhance your subscribers’ experience with a dynamic suite of Smart Home Services that continuously optimizes and evolves for the connected household. Furthermore, to better understand and engage with your subscriber community, leverage Harvest to identify trends, extract valuable insights, and implement actions like never before. This combination not only empowers your network but also fosters a deeper connection with users through personalized service and insights.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
CDG Elements
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Plume Design
Founded
2015
Country
United States
Website
www.plume.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
IoT
Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback