Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Traditional routers, mesh WiFi systems, and WiFi extenders often struggle to provide a universal WiFi speed that adapts to the ever-evolving nature of home environments. In response to this challenge, we developed HomePass, a solution designed to enhance every aspect of the home network by evolving in tandem with life’s changes. Central to this comprehensive system is an unparalleled and stable WiFi connection, facilitated by innovative, cloud-based technology that adapts seamlessly. Additionally, users benefit from easy management of device and user access, cutting-edge AI-driven security, improved data visibility and protection, WiFi motion sensing capabilities, and an array of future services we envision. By utilizing HomePass, you can significantly enhance your subscribers’ experience with a dynamic suite of Smart Home Services that continuously optimizes and evolves for the connected household. Furthermore, to better understand and engage with your subscriber community, leverage Harvest to identify trends, extract valuable insights, and implement actions like never before. This combination not only empowers your network but also fosters a deeper connection with users through personalized service and insights.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
CDG Elements
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Plume Design
Founded
2015
Country
United States
Website
www.plume.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
IoT
Application Development
No
Big Data Analytics
No
Configuration Management
No
Connectivity Management
No
Data Collection
No
Data Management
No
Device Management
No
Performance Management
No
Prototyping
No
Visualization
No
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes