Support Robotics Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
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Tanaza is a cloud-based management tool that allows IT professionals to remotely manage WiFi networks. It's intuitive and responsive. TanazaOS is the heart of Tanaza's technology. It's a powerful Linux-based Operating System that can be used with multiple access points.
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WiFi Commander
Examine your surroundings for available Wi-Fi networks with an interactive, touch-friendly 3D representation of channel distributions. This innovative tool allows you to monitor signal levels in real-time, enabling you to filter, sort, and group networks easily. You can quickly switch between different networks and access detailed information about each Wi-Fi access point, including vendor, security type, MAC address, and more. Additionally, it assists in identifying underutilized channels for your router and displays all devices capable of Wi-Fi Direct™, enhancing your connectivity experience. Furthermore, this comprehensive analysis can help optimize your network setup for improved performance.
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Pricing
Pricing Starts At:
$55 - $75 /month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Support Robotics
Year Founded:
2017
Website:
www.supportrobotics.com
Media
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Product Details
Platforms
Web-Based
iPhone App
Android App
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support
Support Robotics Features and Options
Remote Support Software
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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