Support Robotics Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Support Robotics Alternatives
ISL Light is a remote desktop software that is easy to use for security-conscious users. It offers great value-performance. ISL Light is a powerful tool for IT staff and support personnel to solve problems remotely via remote support, unattended access, or screen-sharing from mobile devices. It is cross-platform and provides 256-bit encrypted sessions, all the standard remote access features, as well as session recording, chat, videocall and multi-monitor support, file transfers, reporting, and many other important extras. Users can choose between cloud and on-premise services. ISL Online license doesn't limit the number or workstations of clients, users, and users you can support. It is a reliable, highly secure software that can be used in all industries, including banks, hospitals, government institutions, and insurances.
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ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
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7SIGNAL
For businesses that depend on reliable Wi-Fi for their operations, 7SIGNAL offers a cloud-based Wireless Network Monitoring (WNM) platform that persistently evaluates the wireless network for performance challenges, thereby enhancing network uptime, device connectivity, and overall network return on investment. In contrast to other service providers who inspect the network from the infrastructure viewpoint, 7SIGNAL focuses on the network's edge, assessing the "air" and recording the user experience directly from client devices.
The Sapphire Eye is an advanced Wi-Fi sensor that has been developed and patented by 7SIGNAL. These hardware sensors are installed on the premises and are specifically engineered to remotely assess the quality of wireless network services through cloud-based software.
Additionally, Mobile Eye is a Software as a Service (SaaS) solution also created and patented by 7SIGNAL. This application is deployed on the end user’s wireless device, allowing organizations to maintain continuous oversight of the wireless network right from the endpoint, ensuring a comprehensive view of network performance and user experiences. Together, these tools provide organizations with critical insights to improve their Wi-Fi services.
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Atera
The all-in-one IT management platform, powered by Action AI™
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
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Pricing
Pricing Starts At:
$55 - $75 /month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Support Robotics
Year Founded:
2017
Website:
www.supportrobotics.com
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Product Details
Platforms
Web-Based
iPhone App
Android App
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support
Support Robotics Features and Options
Remote Support Software
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Support Robotics User Reviews
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