Support Robotics Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
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Tanaza makes it easy to deploy, configure and remotely monitor WiFi access points. One cloud controller platform allows you to manage hundreds of AP settings. Tanaza allows users to enable SSIDs, set radio power, channel settings, and configure IP addresses from a single cloud controller platform.
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Pricing
Pricing Starts At:
$55 - $75 /month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Support Robotics
Year Founded:
2017
Website:
www.supportrobotics.com
Media
User friendly apps
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Product Details
Platforms
Web-Based
iPhone App
Android App
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support
Support Robotics Features and Options
Remote Support Software
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Support Robotics User Reviews
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