Support Robotics Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Support Robotics Alternatives
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ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
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WiFi Analyzer
Discover Wi-Fi issues and determine the optimal channel or location for your router or access point! This application transforms your Windows 10/11 PC, laptop, tablet, or smartphone into a comprehensive analyzer for your wireless network. With WiFi Analyzer, you can pinpoint connectivity problems, select the ideal channel, or locate the best position for your router or access point, effectively converting your device into a powerful wireless network analysis tool. By utilizing WiFi Analyzer, users can enhance their network performance and ensure a more reliable connection at all times.
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Tanaza
Tanaza is a cloud-based management tool that allows IT professionals to remotely manage WiFi networks. It's intuitive and responsive. TanazaOS is the heart of Tanaza's technology. It's a powerful Linux-based Operating System that can be used with multiple access points.
Tanaza makes it easy to deploy, configure and remotely monitor WiFi access points. One cloud controller platform allows you to manage hundreds of AP settings. Tanaza allows users to enable SSIDs, set radio power, channel settings, and configure IP addresses from a single cloud controller platform.
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Pricing
Pricing Starts At:
$55 - $75 /month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Support Robotics
Year Founded:
2017
Website:
www.supportrobotics.com
Media
User friendly apps
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Product Details
Platforms
Web-Based
iPhone App
Android App
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support
Support Robotics Features and Options
Remote Support Software
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Support Robotics User Reviews
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