Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Wyebot is transforming how organizations optimize their business-critical WiFi networks. Our AI-powered Wireless Intelligence Platform combines intelligent sensors and agents with cloud-based software to analyze WiFi networks from the end-user perspective, automatically detecting both intermittent and critical issues, and proactively recommending solutions.
Wyebot's cloud-based platform provides 360-degree visibility across your entire network, from wireless to wired connections, client devices to access points. Our software automatically identifies whether issues stem from the back-end network infrastructure itself or other sources, eliminating cross-team finger-pointing and accelerating resolution.
Our AI-powered engine detects issues and recommends specific solutions, while detailed historical data, including full packet captures, enables rapid problem resolution without costly site visits. Instead of reacting to user complaints, teams can prevent issues before they happen through automated recommendations and real-time insights. The end result is reliable WiFi performance and independent network validation from a trusted, vendor-agnostic partner.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Cisco Catalyst Center
No
Cisco Meraki
No
Cisco Spaces
No
Grafana Cloud
No
Prometheus
No
ServiceNow
No
Splunk Infrastructure Monitoring
No
Integrations
Cisco Catalyst Center
Yes
Cisco Meraki
Yes
Cisco Spaces
Yes
Grafana Cloud
Yes
Prometheus
Yes
ServiceNow
Yes
Splunk Infrastructure Monitoring
Yes
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
Varies by quantity and term
Wyebot is offered in a SaaS model with annual licensing covering software, hardware, and support.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Wyebot
Founded
2016
Country
United States
Website
wyebot.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
No