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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Master Network Analyzer is your comprehensive solution for gathering all essential networking information in a single location. It allows you to uncover Wi-Fi details such as SSID, BSSID, IP address, subnet mask, and vendor, along with cell information that includes your service provider, country, IP address, MCC, MNC, and VoIP support. With this tool, you can thoroughly assess your Wi-Fi strength and easily identify channel usage. It provides a swift and dependable method for detecting all network devices, offering insights into their respective IP addresses and vendor names. You can conveniently test the reachability of various hosts and the availability of servers. The application delivers round-trip delay data, encompassing both IP addresses and hostnames for each network node, alongside geolocation information. It also aids in diagnosing network issues by tracing routes and measuring packet delays across the network, complete with traceroute visualizations. Furthermore, you can quickly and effectively scan commonly used ports or specific port ranges, as the Network Analyzer identifies closed, firewalled, and open ports, ensuring a thorough assessment of your network's security. This all-in-one tool empowers users to maintain an efficient and reliable network environment.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Master Internet

Website

www.bestwifianalyzer.com

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

Alternatives