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Description
MetaGeek Complete unites advanced spectrum and packet analysis tools, equipping you to tackle intricate Wi-Fi challenges effectively. This comprehensive package features the Wi-Spy DBx, an advanced dual-band analyzer capable of assessing both Wi-Fi and non-Wi-Fi activities across the 2.4 GHz and 5 GHz frequency bands. Additionally, Chanalyzer leverages the radio frequency data captured by Wi-Spy DBx to offer a dynamic visual representation of your Wi-Fi network's surroundings in real-time. By utilizing the dual-band spectrum analysis from the Wi-Spy DBx, you can examine channel usage throughout both frequency bands to identify which channels are experiencing low capacity. Chanalyzer and Wi-Spy work together to reveal the level of congestion on each channel, regardless of whether the activity stems from Wi-Fi sources or other interferences in the spectrum. This integrated approach enables users to optimize their wireless networks more efficiently than ever before.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/enterprise-wi-fi/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes