RouteThis Description
Our platform provides customers and agents with easy-to-follow troubleshooting and diagnostics for their home networks. This allows them to quickly identify the root cause of WiFi connectivity problems and resolve them on the first attempt. The RouteThis Discovery App uses the customer's mobile device as a tool to gather deep insights into the network's configuration and environment and identify potential WiFi issues. The RouteThis Dashboard is one tool that gives agents real-time access to the customer's network. It also provides them with easy-to-follow instructions for how to fix the problems and empowers them to solve them remotely. RouteThis Self-Help is part of the RouteThis Discovery App and provides customers with step-by-step instructions to solve the specific problems they have identified in their home networks.
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Integrations
No Integrations at this time
Company Details
Company:
RouteThis
Year Founded:
2013
Headquarters:
Canada
Website:
routethis.com/platform/
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Product Details
Platforms
SaaS
Android
Type of Training
Documentation
Webinars
Videos
Customer Support
Phone Support
24/7 Live Support
Online
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