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Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
The WiFi Scanner identifies nearby networks and provides essential WiFi details that are crucial for effective troubleshooting. Its filtering and sorting features refine the results, especially in densely populated areas. The channel graphs for both 2.4 GHz and 5 GHz frequencies help visualize signal interferences that can compromise network performance. Additionally, the IP Scanner detects all devices connected to your network, as an overloaded network can lead to bandwidth and speed limitations. The Speed Test function allows users to monitor their network speeds, enabling them to assess performance in various locations by testing download and upload rates while moving around with a laptop. A tool called "Who's On My Network" functions as an IP Scanner to uncover connected devices, as a high number of devices can hinder network efficiency, resulting in potential speed or connection issues. Furthermore, it serves as a mechanism to identify unwanted intruders accessing your network. Regularly monitoring your network's health can significantly enhance your overall connectivity experience.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
$29.99 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
WiFi Scanner
Website
wifiscanner.com/wifiscanner.html
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
