Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Keep an eye on your Wi-Fi network's connection to gather essential details for troubleshooting connectivity and performance challenges. You can customize what information to view through a display pattern, determining both the format and sequence of the data presented. Receive alerts regarding modifications in your Wi-Fi status, including when devices connect or disconnect from the network, shift to different access points, and more. WiFi Signal offers insights into your Wi-Fi connection specifics while assessing the signal quality of your network. Additionally, it identifies and suggests alternative channels to minimize interference from neighboring wireless networks, thereby enhancing your Wi-Fi connectivity and performance. As space in your system menu bar is limited, WiFi Signal allows you to tailor what information is displayed, the manner of its presentation, and the order in which it appears, ensuring you have quick access to the most important data. This flexibility ensures that users can prioritize the information that matters most to them in their daily usage.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
$129 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Intuitibits
Country
United States
Website
www.intuitibits.com/products/wifisignal/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes