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Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Keep an eye on your Wi-Fi network's connection to gather essential details for troubleshooting connectivity and performance challenges. You can customize what information to view through a display pattern, determining both the format and sequence of the data presented. Receive alerts regarding modifications in your Wi-Fi status, including when devices connect or disconnect from the network, shift to different access points, and more. WiFi Signal offers insights into your Wi-Fi connection specifics while assessing the signal quality of your network. Additionally, it identifies and suggests alternative channels to minimize interference from neighboring wireless networks, thereby enhancing your Wi-Fi connectivity and performance. As space in your system menu bar is limited, WiFi Signal allows you to tailor what information is displayed, the manner of its presentation, and the order in which it appears, ensuring you have quick access to the most important data. This flexibility ensures that users can prioritize the information that matters most to them in their daily usage.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
$129 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Intuitibits
Country
United States
Website
www.intuitibits.com/products/wifisignal/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback