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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Keep an eye on your Wi-Fi network's connection to gather essential details for troubleshooting connectivity and performance challenges. You can customize what information to view through a display pattern, determining both the format and sequence of the data presented. Receive alerts regarding modifications in your Wi-Fi status, including when devices connect or disconnect from the network, shift to different access points, and more. WiFi Signal offers insights into your Wi-Fi connection specifics while assessing the signal quality of your network. Additionally, it identifies and suggests alternative channels to minimize interference from neighboring wireless networks, thereby enhancing your Wi-Fi connectivity and performance. As space in your system menu bar is limited, WiFi Signal allows you to tailor what information is displayed, the manner of its presentation, and the order in which it appears, ensuring you have quick access to the most important data. This flexibility ensures that users can prioritize the information that matters most to them in their daily usage.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

$129 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

Intuitibits

Country

United States

Website

www.intuitibits.com/products/wifisignal/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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Alternatives

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