Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Managing a library involves considerable effort, but WhoFi simplifies the process by automating tasks that divert your focus from serving patrons. Libraries and similar community centers are not merely physical spaces; they function as vital hubs for education, skill enhancement, safe environments, remote work opportunities, and vital community connectivity. One of the primary objectives of contemporary community centers is to ensure that WiFi remains well-funded and operates at high speeds. To achieve this, accurate data on WiFi usage is essential for reporting to the board, crafting grant requests, and enhancing the overall experience for visitors. By effectively quantifying and qualifying WiFi metrics, you can significantly enhance the services your community facility provides. Key insights, such as the duration of patron visits, the number of sessions, and the ratio of new to returning visitors, are invaluable for strategic planning, daily operations, advocacy efforts, and program improvements. All of these valuable insights are obtained while prioritizing patron privacy and complying with relevant privacy regulations, thus ensuring a respectful relationship with the community. By leveraging this data, libraries can better serve their patrons and adapt to the evolving needs of their communities.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
WhoFi
Country
United States
Website
whofi.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Library Management
Acquisition Management
No
Barcode Scanning
No
Barcoding / RFID
No
Catalog Management
No
Church Libraries
No
Circulation Management
No
Fee Collection
No
Inventory Management
No
Law Libraries
No
OPAC
No
Patron Management
No
Periodicals Management
No
Private Libraries
No
Public Libraries
No
Reserve Shelf Management
No
School Libraries
No
Search
No
Self Check-in / Check-Out
No
Serials Management
No
Reporting
Customizable Dashboard
No
Data Source Connectors
No
Drag & Drop
No
Drill Down
No
Email Reports
No
Financial Reports
No
Forecasting
No
Marketing Reports
No
OLAP
No
Report Export
No
Sales Reports
No
Scheduled / Automated Reports
No