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Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Managing a library involves considerable effort, but WhoFi simplifies the process by automating tasks that divert your focus from serving patrons. Libraries and similar community centers are not merely physical spaces; they function as vital hubs for education, skill enhancement, safe environments, remote work opportunities, and vital community connectivity. One of the primary objectives of contemporary community centers is to ensure that WiFi remains well-funded and operates at high speeds. To achieve this, accurate data on WiFi usage is essential for reporting to the board, crafting grant requests, and enhancing the overall experience for visitors. By effectively quantifying and qualifying WiFi metrics, you can significantly enhance the services your community facility provides. Key insights, such as the duration of patron visits, the number of sessions, and the ratio of new to returning visitors, are invaluable for strategic planning, daily operations, advocacy efforts, and program improvements. All of these valuable insights are obtained while prioritizing patron privacy and complying with relevant privacy regulations, thus ensuring a respectful relationship with the community. By leveraging this data, libraries can better serve their patrons and adapt to the evolving needs of their communities.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
WhoFi
Country
United States
Website
whofi.com
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
