Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Easily assess your Wi-Fi performance and identify the factors hindering a stable and speedy connection. You have the ability to conduct an in-depth scan of your wireless setup, generating an interactive, color-coded heatmap that highlights the areas with weak signals. Visualization plays a crucial role in effective planning; after scanning the area, Wifiner produces a visual representation of your environment, allowing you to pinpoint where enhancements to your network are necessary and how to optimally position access points. With 11 different types of heatmaps available, Wifiner enhances your understanding of the various parameters influencing your network while enabling comparisons between them. This user-friendly tool caters to novices setting up their first home network, yet also delivers highly detailed reports for seasoned professionals in the field, ensuring everyone can benefit from its comprehensive features. With Wifiner, you can take actionable steps to enhance your Wi-Fi connectivity and overall internet experience.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Netspot
Country
United States
Website
www.netspotapp.com/wifiner.html
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes