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features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The number of remote and hybrid employees has reached unprecedented levels, leading IT departments to expand their responsibilities beyond managing office Wi-Fi to also assist employees connecting from home, coffee shops, vacation rentals, or any other location. Eliminate the tedious back-and-forth troubleshooting that consumes valuable time for both IT staff and employees. With Signifi Business, you can effectively diagnose connectivity problems on employees' Wi-Fi networks, regardless of where they are logging in from. Employees simply need to install Signifi Agent on their Mac or Windows computer, indicate their current location, and execute a few commands to initiate a scan of their network setup. After the initial scans are completed, Signifi Agent will automatically perform daily network scans, enabling IT teams to identify and address potential issues before they escalate into significant problems, ultimately leading to a more efficient remote work experience. This proactive approach not only saves time but also enhances employee satisfaction and productivity.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MetaGeek

Founded

2005

Country

United States

Website

www.metageek.com/products/signifi/business/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

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