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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Utilize your Mac's adapter to capture Wi-Fi traffic or employ compatible USB dongles for Zigbee and BLE traffic, while automatically launching Wireshark for thorough post-processing and analysis. The tool provides various flexible configuration options to meet the diverse needs of packet analysis and troubleshooting tasks. It seamlessly integrates with well-known cloud services like CloudShark and Packets, enabling automatic uploads, analysis, or sharing of your captures. Capturing Wi-Fi traffic is crucial for effective protocol analysis; whether addressing issues related to Wi-Fi connectivity, roaming, or configuration, or evaluating the performance of your Wi-Fi network, packet captures are indispensable. Airtool simplifies the process of capturing Wi-Fi packets, making it accessible to users. With its advanced functionalities, such as automatic packet slicing and capture file limits and rotation, Airtool is an essential resource for every wireless LAN expert, ensuring that they can effectively manage their network analysis needs.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$36.61 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Intuitibits

Country

United States

Website

www.intuitibits.com/products/airtool2/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

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Alternatives

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