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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

TamoGraph serves as an effective and intuitive software solution for conducting wireless site surveys, enabling users to gather, visualize, and analyze Wi-Fi data across various standards, including 802.11 a/b/g/n/ac/ax. The intricate tasks associated with wireless network deployment and maintenance can be simplified through the use of a specialized RF site survey tool, which aids in the continuous evaluation and reporting of crucial metrics such as signal strength, noise and interference levels, channel allocation, and data rates. By leveraging TamoGraph, organizations can significantly minimize both the time and costs associated with the setup and upkeep of Wi-Fi networks, while simultaneously enhancing the performance and coverage across diverse settings, including office complexes, airports, cafes, shopping centers, and outdoor areas. Users benefit from comprehensive details regarding each access point, including aspects like channel, maximum data rate, vendor, and encryption type, which are crucial for informed decision-making. Furthermore, TamoGraph delivers an in-depth WLAN analysis that features user-friendly visual representations of signal levels, interference, coverage areas of access points, data transmission rates, and potential network issues, making it an invaluable tool for network professionals.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Pricing Details

$1,199 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

TamoSoft

Country

New Zealand

Website

www.tamos.com/products/wifi-site-survey/

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

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