Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
WiFi Explorer serves as a valuable tool for the design and validation of wireless networks, enabling users to detect channel conflicts, overlapping channels, and issues related to low signal quality, all of which can impact connectivity and performance in homes, offices, or larger enterprises. Tailored for Wi-Fi specialists, WiFi Explorer Pro 3 extends its functionality, offering a comprehensive suite of advanced features that aid in the analysis and evaluation of various network types, whether for residential spaces, small offices, or corporate environments. With this application, users can gain a detailed snapshot of the Wi-Fi environment, allowing for the swift identification of prevalent issues that may hinder network efficiency or connectivity. Additionally, the tool allows for the filtering and organization of scan outcomes by parameters such as name, physical access point, or vendor, enhancing the visualization and troubleshooting processes across diverse settings. Furthermore, users can leverage integrations that visualize data from both wireless and non-802.11 energy sources, providing deeper insights into interference effects and channel usage, ultimately leading to more robust network performance.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Intuitibits
Country
United States
Website
www.intuitibits.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes