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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

WiFi Explorer serves as a valuable tool for the design and validation of wireless networks, enabling users to detect channel conflicts, overlapping channels, and issues related to low signal quality, all of which can impact connectivity and performance in homes, offices, or larger enterprises. Tailored for Wi-Fi specialists, WiFi Explorer Pro 3 extends its functionality, offering a comprehensive suite of advanced features that aid in the analysis and evaluation of various network types, whether for residential spaces, small offices, or corporate environments. With this application, users can gain a detailed snapshot of the Wi-Fi environment, allowing for the swift identification of prevalent issues that may hinder network efficiency or connectivity. Additionally, the tool allows for the filtering and organization of scan outcomes by parameters such as name, physical access point, or vendor, enhancing the visualization and troubleshooting processes across diverse settings. Furthermore, users can leverage integrations that visualize data from both wireless and non-802.11 energy sources, providing deeper insights into interference effects and channel usage, ultimately leading to more robust network performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

Intuitibits

Country

United States

Website

www.intuitibits.com

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

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