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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The HUAWEI WiFi AX2 features both 5 GHz and 2.4 GHz bands that function concurrently, automatically transitioning devices between the two bands to guarantee an optimal connection at all times. The 5 GHz band is perfect for activities requiring high-speed internet, such as gaming and streaming, while the 2.4 GHz band excels in providing wider coverage throughout your space. You can seamlessly connect multiple HUAWEI routers under a unified Wi-Fi name, allowing automatic switching as you move throughout your home. The AX2 includes three Gigabit Ethernet ports that support WAN/LAN auto-adaptation, eliminating the need to differentiate between them and simplifying broadband setup. Additionally, it offers the ability to check the Wi-Fi coverage map, view the overall network status, and troubleshoot issues efficiently using suggested solutions. With just a few taps on your smartphone, you can manage your router, connect devices, and oversee your online activities, ensuring a smooth and hassle-free internet experience while enjoying the convenience of modern technology.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Huawei

Country

China

Website

consumer.huawei.com/en/routers/ax2/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

Alternatives

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