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Description
Get a comprehensive view of all accessible access points, including their signal strength, security types (WEP/WPA/WPA2/WPA3), network name (SSID), BSSID, vendor information derived from the MAC address, channel details, supported data rates, and much more. Information elements (IE) broadcasted by the access points are analyzed and displayed clearly. Additionally, you can track the signal strength of chosen access points over time using a graphical representation. By right-clicking, you have the option to log data to a text file and capture screenshots. Analyze the usage patterns of all Wi-Fi channels to determine the best channel for your network, and with a simple right-click, you can connect or disconnect from any Wi-Fi/WLAN access point. The blue icon will indicate which access point you are currently connected to. This overview aids in optimizing your network's performance and ensuring a smooth connectivity experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RunToSZ
Website
www.the-sz.com/products/homedale/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback