Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Get a comprehensive view of all accessible access points, including their signal strength, security types (WEP/WPA/WPA2/WPA3), network name (SSID), BSSID, vendor information derived from the MAC address, channel details, supported data rates, and much more. Information elements (IE) broadcasted by the access points are analyzed and displayed clearly. Additionally, you can track the signal strength of chosen access points over time using a graphical representation. By right-clicking, you have the option to log data to a text file and capture screenshots. Analyze the usage patterns of all Wi-Fi channels to determine the best channel for your network, and with a simple right-click, you can connect or disconnect from any Wi-Fi/WLAN access point. The blue icon will indicate which access point you are currently connected to. This overview aids in optimizing your network's performance and ensuring a smooth connectivity experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RunToSZ
Website
www.the-sz.com/products/homedale/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes