Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Get a comprehensive view of all accessible access points, including their signal strength, security types (WEP/WPA/WPA2/WPA3), network name (SSID), BSSID, vendor information derived from the MAC address, channel details, supported data rates, and much more. Information elements (IE) broadcasted by the access points are analyzed and displayed clearly. Additionally, you can track the signal strength of chosen access points over time using a graphical representation. By right-clicking, you have the option to log data to a text file and capture screenshots. Analyze the usage patterns of all Wi-Fi channels to determine the best channel for your network, and with a simple right-click, you can connect or disconnect from any Wi-Fi/WLAN access point. The blue icon will indicate which access point you are currently connected to. This overview aids in optimizing your network's performance and ensuring a smooth connectivity experience.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RunToSZ

Website

www.the-sz.com/products/homedale/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

ScanFi Reviews

ScanFi

Vikrant Waghmode

Alternatives

Tanaza Reviews

Tanaza

TANAZA S.p.A
TamoGraph Reviews

TamoGraph

TamoSoft