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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Offers insights into aspects of wireless network connectivity including Wi-Fi coverage, performance metrics, roaming capabilities, interference challenges, and security vulnerabilities. It emphasizes critical issues requiring urgent resolution and provides a real-time overview of the wireless network's overall condition. Testing is conducted from the client's perspective, ensuring no disruption to access points during the process. Additionally, it generates a comprehensive inventory of all devices operating within the network environment. The AirMagnet WiFi Analyzer PRO automatically identifies and addresses numerous common Wi-Fi performance issues, security risks, and wireless vulnerabilities, allowing IT teams to swiftly resolve problems faced by end-users. This powerful tool not only detects throughput and connectivity issues but also identifies device conflicts, signal multipath challenges, and more, while incorporating a robust compliance reporting system that adheres to standards like PCI, SOX, and ISO. By streamlining the troubleshooting process, it enhances the efficiency of network management and ensures a more reliable user experience.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NetAlly

Founded

2019

Country

United States

Website

www.netally.com/products/airmagnet-wifi-analyzer/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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