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Description
Offers insights into aspects of wireless network connectivity including Wi-Fi coverage, performance metrics, roaming capabilities, interference challenges, and security vulnerabilities. It emphasizes critical issues requiring urgent resolution and provides a real-time overview of the wireless network's overall condition. Testing is conducted from the client's perspective, ensuring no disruption to access points during the process. Additionally, it generates a comprehensive inventory of all devices operating within the network environment. The AirMagnet WiFi Analyzer PRO automatically identifies and addresses numerous common Wi-Fi performance issues, security risks, and wireless vulnerabilities, allowing IT teams to swiftly resolve problems faced by end-users. This powerful tool not only detects throughput and connectivity issues but also identifies device conflicts, signal multipath challenges, and more, while incorporating a robust compliance reporting system that adheres to standards like PCI, SOX, and ISO. By streamlining the troubleshooting process, it enhances the efficiency of network management and ensures a more reliable user experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NetAlly
Founded
2019
Country
United States
Website
www.netally.com/products/airmagnet-wifi-analyzer/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback