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Leaked Microsoft Dossier on Journalist

Posted by CmdrTaco on Wed Mar 28, 2007 09:28 AM
from the i-see-you-have-bad-grammar-mr-bond dept.
Ludvig A. Norin writes "Wired journalist Fred Vogelstein blogs about how he accidentally got hold of a dossier on himself produced by Microsoft's PR firm, Waggener Edstrom. While it's not unusual for PR people to create background files on journalists, it's notable that this one leaked, and got commented by Waggener Edstrom's Frank Shaw and Wired Magazine editor in chief Chris Anderson. Makes for an interesting read — there's lots to learn from the inner workings of the Microsoft PR machinery." Someone please send me mine? I bet it's really friendly!
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  • Send in yours? (Score:5, Funny)

    by jm91509 (161085) on Wednesday March 28 2007, @09:35AM (#18515201) Homepage
    But, CmdrTaco, the summary (no I didn't RTFA) is about journalists?

  • Leaks and PR (Score:3, Funny)

    by jshriverWVU (810740) on Wednesday March 28 2007, @09:36AM (#18515213)
    I wonder how microsoft feels about the leak. If anything it will be a bargain chip for cheaper rates when it comes time to pay their outsourced PR firm.
  • One has to wonder..... (Score:5, Interesting)

    by 8127972 (73495) on Wednesday March 28 2007, @09:37AM (#18515235)
    .... if Microsoft's PR firms do the same thing with sites like Slashdot? Do they keep track on what certain users say? Do they keep track of what topic are posted?

    That would be interesting to know IMHO.
    • Re:One has to wonder..... (Score:5, Insightful)

      by solevita (967690) on Wednesday March 28 2007, @10:13AM (#18515753)
      I doubt it. Maybe they keep brief checks on posted stories (ie they recognise that /. is largely anti-microsoft), but I doubt they keep checks on users. Why would they? RTFA, the guy concerned is someone who gets paid to write about Microsoft in an internationally released magazine; he gets invited to accompany MS execs to big corporate events and trade shows. He's not some guy sat at home on his XP box moaning about something-or-other and saying how great linux is, despite only ever using it at a friends house. Once.

      No, I think the great unwashed that forms the bulk of the Slashdot commentators (myself included) are largely ignored by the Microsoft PR machine. Although I'd love to hear otherwise.
      [ Parent ]
      • Re:One has to wonder..... (Score:5, Interesting)

        by netczar (584195) on Wednesday March 28 2007, @11:02AM (#18516435)
        It'd be silly if the PR people would ignore Slashdot. They don't. Lots of folks at Microsoft read Slashdot. I frequently see Slashdot on people's notebooks when they are 5 minutes early for a meeting. We're geeks, too. Especially us in the product teams. If /. thinks we suck we want to know why so that we can keep fixing the parts that suck. We're doing a lot better here than we did 5 years ago. Heck, there are even threads where the firm clearly comes out on top in the /. opinion these days, even though lots of the contributions start with "I hate Microsoft like the next guy, but ...". That's perfectly cool. I think that being skeptical about a big corporation as a whole is not a bad thing; as it happens, we're doing lots of good stuff in the details and that's increasingly being recognized. 5 years ago "Windows BSOD buwahhahaha" was common and rated funny (or even insightful); nowadays the average Slashdot "Windoze" user (the majority, mind you) knows that that's just not happening anymore unless they catch a sucky driver; and the replies on the occasional "BSOD" post reflect that. Security? Again, lots of sentiment that reflects our sins from the past, but the reality is that we're not only "pretty serious" about security but are also leading in many areas. Do we still have malware issues on the client? Yes; but it's dramatically improving. XPSP2, IE7, and Vista were a big steps. We're taking hits because some old software doesn't run at all or the experience is littered with UAC prompts. We've never done that. We've never ranked anything above backwards compatibility. Vista does. Vista ranks security higher. We're getting flak for it. Ok. Does that make the experience nice across the board? Allow/Cancel? No. Does is go back to normal once apps are written to comply with the new rules? Yes. Sorry, we had to break stuff to force apps (even our own) into compliance with security principles. It'll take a while until that all levels out. It will. Does our security track record still suck on the server-side? No. (You can come out and cite security fix volumes for SQL Server, IIS, Sharepoint Server, BizTalk, ISA or the Windows Server core; that's fine) As far as tracking individual users goes: That would be as silly as not reading Slashdot. What would anyone do with that data? What would YOU do with that data? I can't think of anything useful to do a detailed tracking of foobar876's posts. Besides, if I were interested in that ... Slashdot keeps that log for me. Talk to CmdrTaco :)
        [ Parent ]
        • Re: (Score:3)

          You can come out and cite security fix volumes for SQL Server, IIS...
          Wow, now I am impressed, Mr Wiesler [imdb.com]!

          As far as tracking individual users goes: That would be as silly as not reading Slashdot.
          Yeah right!

          What would anyone do with that data?
          Yeah, one has to wonder... Use it to craft subtle wisecracks, hehe?
        • Re:One has to wonder..... (Score:5, Insightful)

          by killjoe (766577) on Wednesday March 28 2007, @02:00PM (#18518881)
          "even though lots of the contributions start with "I hate Microsoft like the next guy, but ...". That's perfectly cool."

          Yes. That's out of shilling for corporations 101.

          There are a lot of people here who shill for MS. Some are paid to do it, some do it because they work for MS, some do it because they love the corporation (for whatever reason).
          [ Parent ]
  • Power Corrupts (Score:4, Insightful)

    by N8F8 (4562) on Wednesday March 28 2007, @09:40AM (#18515279)
    This guy needs to realize that he is also corrupted by the power that his writing has. For instance, saying "It also was strange to see just how many resources are aligned against me" is a complete giveaway of how highly this guy thinks of himself and how purposefully biased he is that he thinks MS's concern and attempt to show him things that might sway his opinion in the other direction is somehow being "against him".
    • How highly this guy thinks of himself? He's biased? He has the damn proof in his own email account! He's not IMAGINING this, its friggin real. What are you? The Lord King Emperor of Denial and Enabling?
      • Re: (Score:2)

        Apparently you didn't read my comment or the blog. OF COURSE Microsoft is concerned with this guy's opinion. Hence the special treatment around the MS facilities and his track record. But this guy automatically equates their attempts at kissing his ass as
      • Re: (Score:2)

        What are you? The Lord King Emperor of Denial and Enabling?

        Well, I for one am absolutely, positively, most certainly NOT the Lord King Emperor of Denial and Enabling. So why don't you have a couple beers and forget all about this discussion?

    • Re:Power Corrupts (Score:5, Interesting)

      by _Sprocket_ (42527) on Wednesday March 28 2007, @11:13AM (#18516601)

      For instance, saying "It also was strange to see just how many resources are aligned against me" is a complete giveaway of how highly this guy thinks of himself and how purposefully biased he is that he thinks MS's concern and attempt to show him things that might sway his opinion in the other direction is somehow being "against him".


      I would hazard to guess that most people do not like to be manipulated. That we are manipulated on a daily basis is immaterial. It's one thing to know it happens. Having proof of it presented to you is an entirely different matter.

      It would appear that this reporter feels the same way. Surely a reporter who's spent any time in the Industry is aware of the marketing machine fronted by Microsoft. And in fact, you can be pretty sure Vogelstein is aware of this routine manipulation since he's involved Wired's current cover on the subject. But having the manipulation strategy sent to you would be more than enough to generate an "us vs. them" mind set. And it seems that this has put Vogelstein in at least a slightly defensive mood. I'd feel the same way.

      In the grand scheme of things, this isn't that big of a deal. But it does serve as an interesting footnote to Wired's cover. After all, Microsoft's PR efforts have put a lot of stock to this new transparency. Its worth noting that despite this impressive change, there are still mechanisms in place just out of plain view. As the tired adage goes, "the more things change, the more they stay the same."
      [ Parent ]
  • by Noryungi (70322) on Wednesday March 28 2007, @09:41AM (#18515303) Homepage Journal
    In your Microsoft "Dossier"...

    10. Does not know what "checkdisk" is for.
    9. Thinks WINNT is still useful.
    8. Very Cheap: (s)he likes White Castle. Buy hamburger and get a nice article.
    7. Cheap: (s)he likes Wendy's. See above. A tad more expensive.
    6. Reminds me of RMS, only cleaner.
    5. Reminds me of ESR. Gun nut.
    4. Has a fanboy penguin T-Shirt, talks about Gentoo. Still uses WinME.
    3. Steve Jobs byotch.
    2. Dines with BillG and SteveB regularly. Treat with caution.

    And the number one thing you don't want to see in your Microsoft PR Dossier:

    1. Open Source Communist Agent. Terminate with extreme prejudice.

    [Yes, this is a shameless attempt at being funny. Mod down accordingly.]
    • Re: (Score:2, Funny)

      Slight modification: 1. Open Source Communist Agent. Take out with any furniture available (SteveB).
  • Like the list of articles can be gathered off by a few searches off the web.
    I thought they might be tapped his phone and what not when I saw the title but apprently no.
  • by Anonymous Coward on Wednesday March 28 2007, @09:45AM (#18515385)
    I'm not seeing anything sinister here.

    I can only *wish* my PR and markettings guys did this good a job on their briefing materials before sending me into a room. I don't do much press, but I do the occasional analyst and a fair number of customers, and knowing the lay of the land before you walk into that room is critical.

    Who in there is friendly?
    Who in there is looking for an excuse to hate you?
    What are folk's pet issues?

    The more information you have, the better a job you can do with your pitch (and fundamentally most corporate to press communications are a pitch at some level or another). Once you reach a certain level in an organization though, you're sufficiently removed from the ground game that most pitches you walk into largely cold. The local rep knows what's going on, but you don't, so they have to brief you. All you know without a packet like this is that you've been flown out to Akron to talk to John Doe from ACME inc.

    My underlying point being, I don't see anything remotely sinister here. Rather I see an efficient PR organization doing its job.
    • I don't see many people saying this is sinister, I think most people are just interested in what type of information MS follows.

      And you're right, everyone does this. Do you think a politician just blindly goes into a press conference? Do you think a coach
      • Re: (Score:2)

        the "story" here is that Microsoft pinged Wired Magazine a few times on a story about their "new" communications mechanism( Channel 9 ) and when Wired finally put someone on it, Microsoft orchestrated every aspect of the information the reporter received.
    • Yeah, all I saw was boring stuff. Stuff that would be useful if I was the intended recipient and was going to be giving that interview, but as just a regular guy with no involvement in "Channel 9" or any of MS' dealings, I really couldn't care less. I'm ju
  • by Anonymous Coward on Wednesday March 28 2007, @09:48AM (#18515415)
    It was a briefing memo for the PR encounter. Of course it'll talk about the journalist but that doesn't mean they watch his every move - it just means they read up on him for when they're going to cross paths.

    It's a bit chatty in places - and this sort of work will always be subjective - but it reads to me as a good professional briefing by an efficient PR outfit.
    • amen (Score:4, Informative)

      by artifex2004 (766107) on Wednesday March 28 2007, @11:02AM (#18516431) Journal

      It's a bit chatty in places - and this sort of work will always be subjective - but it reads to me as a good professional briefing by an efficient PR outfit.

      I totally agree. My first thought, before even finishing reading the memo, was, dang, how do I get these people to work for me?

      Makes me wonder whether the "leak" was accidental, or they were getting free publicity :)
      Speaking of, if you like this stuff, you should watch the BBC sitcom Absolute Power [imdb.com].
      [ Parent ]
    • Re: (Score:2)

      It's a bit chatty in places
      I for one was kind of creeped out by the first page. It read like some kind of flashback scene from a soap opera — very third-person, and the grammar was pretty casual. I had to go back and re-read some parts to figure out what was really going on
  • Quality assistants (Score:5, Insightful)

    by magarity (164372) on Wednesday March 28 2007, @09:50AM (#18515451) Journal
    Wow, whoever put that file together, and it was a prep for a single phone interview on top of a general dossier, is top notch. If only I had a staff to put together stuff like that for my phone meetings!
    • Re:Quality assistants (Score:5, Insightful)

      by magarity (164372) on Wednesday March 28 2007, @10:02AM (#18515635) Journal
      PS - I read most of it and couldn't find anything "against" this Fred fellow. If you think a standard warning to an interviewee to "don't let him lead you down paths you don't want to go" and the interviewer "likes to write sensational stories if he can find the dirt so don't give him anything" is somehow "against you", well, you need to talk to your therapist about your paranoia problems.
      [ Parent ]
      • Re: (Score:2)

        The "against you" is the feeling of being played after the amount of time he thought he was doing something for his own reasons.

        Imagine the same feeling after you take a job with better benefits but less pay then a competing job only to find the better ben
    • Re:Quality assistants (Score:5, Funny)

      by rbochan (827946) on Wednesday March 28 2007, @10:41AM (#18516157) Homepage

      Wow, whoever put that file together, and it was a prep for a single phone interview on top of a general dossier, is top notch.

      Now if they'd put that much into their security...

      Oh shit, that's going into my file isn't it?

      [ Parent ]
  • Microsoft needs a good PR firm (Score:5, Insightful)

    by Shambly (1075137) on Wednesday March 28 2007, @10:10AM (#18515695)
    I don't see the big deal here. Microsoft needs top notch PR people, they have an image issue as can be seen by the blatant anti-MS posts which consists of half the comments on any article dealing with Microsoft. Knowing this, no company wouldn't do their utmost to prepare their executives for an interview. As far as I could tell the summary was fair and provided in depth coverage. I'm somewhat amazed at the level of preperation that goes into these interviews and would like to know if they did it any time someone talks to the press but talking to someone from Wired and getting a positive article out of it surely is worth the effort that you hit on the right points. Not every company can afford it but I don't think Microsoft can afford not to.
    • Re: (Score:3, Informative)

      no no no, they've had this kind of high dollar PR since the early 1990s. Back then, it was only the printed press but they had quite the control on the press back then too. They were filthy rich back then too you know and being a company with 2nd rate tech
  • good job at closing avenues (Score:3, Funny)

    by icepick72 (834363) on Wednesday March 28 2007, @10:13AM (#18515745)
    From Fred's leaked dossier:

    Briefing for your call with Wired is below. We want to keep it short and not offer any new avenues to him - Fred has done plenty of reporting here and it is time for him to stop and just write the article.


    Microsoft PR Person: ... Um, I'm sorry Mr. Balmer, did you mean *not* to leak his dossier to him? Just put down the chair PLEASSEEE !

  • Well, they were right! (Score:5, Insightful)

    by Erwos (553607) on Wednesday March 28 2007, @10:13AM (#18515751)
    This guy DOES look for sensationalism and tension where there is none!

    The PR guys did their damn jobs. Good for them. There was nothing sinister in there at all.
  • Oh finally ... (Score:2, Funny)

    "Wired journalist Fred Vogelstein blogs about how he accidentally got hold of a dossier on himself produced by Microsoft's PR firm, Waggener Edstrom ..."
    Microsoft's PR firm, Waggener Edstrom, just upgraded to Vista(c) ...
  • Where's the story? (Score:4, Insightful)

    by Durzel (137902) on Wednesday March 28 2007, @10:31AM (#18516043) Homepage
    The only story here is that this information ended up in the wrong Inbox.

    As has already been remarked by others above me there is nothing sinister about anything said in the briefing document. It's candid in places, perhaps a little chatty in others, but overall this what you should expect if not hope for in this kind of document. If a reporter has a history of "digging for dirt" then that's what the document should state.

    It seems a bit disingenuous to me to take Microsoft to task over something like this when it is the standard practice in any PR-conscious company, you can bet that Wired probably has similar documents flying about that offered guidance about individuals in companies who are easier to coerce, more likely to reveal sensitive information, etc.
  • :O (Score:3, Funny)

    by Stevecrox (962208) on Wednesday March 28 2007, @10:46AM (#18516235) Journal
    Ok can someone let me know if Hell has frozen over, Slashdot appears to think an action that Microsofts done isn't evil and I know which I thought I would be seeing first
  • ...news for Fred Vogelstein
  • they were busy putting together a dossier on me and a few others around X-mas of 1999?
  • by RickRussellTX (755670) on Wednesday March 28 2007, @11:14AM (#18516615)

    What surprises me about this PR analysis is that none of it -- not one word -- is dedicated to selling the journalist on the quality of Microsoft's products. Not their web products, not their development environments, nothing. At a minimum, they could have said something like "Channel 9 will help us show developers how we make the best development products."

    If you're going to make a video blog for developers, I'd think you would focus on the quality of your development products.

    Instead, it's all a bunch of internal politicking about transparency and alleviating fear. Is that how Microsoft makes money these days? Selling transparency? Alleviating fear?

    I think I've got some synergy and some new paradigms for sale too, guaranteed to be content-free.

    • by Angostura (703910) on Wednesday March 28 2007, @12:40PM (#18517779)
      That's quite simply because - as a good PR firm - they know that that isn't the story he is writing, that he wouldn't be interested in hearing about that and would be annoyed by any attempt to lead him along that path. The journalist decides the angle, the PR gets behind it. You don't say to a journalist who asks a question: "actually, a more interesting question is X" ... unless it really, genuinely is a more interesting question.
      [ Parent ]
  • CmdrTaco's Dossier (Score:5, Funny)

    by One Louder (595430) on Wednesday March 28 2007, @11:41AM (#18516943)
    CmdrTaco: Mostly Harmless
  • Kudos to Mark Martin (Score:4, Interesting)

    by Roblimo (357) on Wednesday March 28 2007, @01:25PM (#18518415) Homepage Journal
    Mark Martin, the Wagg-Ed guy who wrote most of that briefing document, is a detail-oriented pro. I've had plenty of contact with him, both during the work day when we're on opposite sides of the fence, and after-hours, when we stop thinking about work and have friendly conversations (often over a drink or three) about sports, family, politics, and other non-controversial topics.

    The only thing surprising to me about this "story" is that anyone is surprised to learn that Mark is just as good and thorough a researcher as the reporters he deals with all day long.

    I would not be surprised to read one day that Mark has left Wagg-Ed and started his own PR agency -- and I would be even *less* surprised to learn that most of his clients were open source-based companies. He is often Microsoft's point man in their "Why proprietary software is better than FOSS" PR efforts, so he has an exceptional grasp of FOSS benefits. This knowledge will serve him well if and when he decides to leave the Dark Kingdom and join the Forces of Goodness. :)

    - Robin
  • Microsoft forgot something... (Score:3, Insightful)

    by Eric Damron (553630) on Wednesday March 28 2007, @02:42PM (#18519411)
    Wow! Microsoft's PR group really goes the extra mile to analyze and try to control a situation. Under the "Expected Q & A" section where they give the questions that they think will be asked and supply the PR approved answers they seem to have forgotten one:

    Q: Have your answers been scripted?

    A: No, we here at Microsoft believe in spontaneity. It is the true source of our innovation.
      • Re: (Score:2, Offtopic)

        When other people use bad grammar, they can be ridiculed. When Taco does it, he's keeping it real [slashdot.org].
      • Re: (Score:3, Interesting)

        But nowadays it's fallen so fast, it's not worth Microsoft's time.

        /offtopic (sorry)

        What exactly is this whole: 'Slashdot's dead' stuff all about? I'm really interested to hear what's so wrong with this place that you still grace it with your presence. A

        • Re:Mod Up, This Is So True!! (Score:5, Insightful)

          by Captain Splendid (673276) <capsplendid&gmail,com> on Wednesday March 28 2007, @12:25PM (#18517541) Homepage Journal
          What exactly is this whole: 'Slashdot's dead' stuff all about? I'm really interested to hear what's so wrong with this place that you still grace it with your presence. As can be guessed by my userid I am new here, and really like this site.

          Beats the hell out of me. I like it here too. The people that bitch about /. seem to fall into a few categories. You've got the pro troll, whose sole job is to talk shit everywhere, so he can be easily ignored. You've got the old-timers who got pissed off when this site grew from a chummy little linux hangout into what is is now. These people can safely be ignored as well. While you can easily argue that /. has changed, it's a lot harder to say whether or not the 2007 edition is any better or worse than the '97 version.

          Last, but not least, you've got the idiots who seem to think that ever since /. got sold off to VA (or whoever it was), nothing on this site can be trusted, the editors are all paid shills, etc. Some of these criticisms have some actual validity, but bitching about them constantly on main page articles is just wasting everybody's time.

          I'll take this opportunity to welcome you here, as well as mention that we're not all crazy, there are a few pools of sanity in the great ocean that is Slashdot.
          [ Parent ]
          • Re: (Score:3, Informative)

            Beats the hell out of me. I like it here too. The people that bitch about /. seem to fall into a few categories. You've got the pro troll, whose sole job is to talk shit everywhere, so he can be easily ignored. You've got the old-timers who got pissed of
        • Re:Mod Up, This Is So True!! (Score:5, Interesting)

          by cmacb (547347) on Wednesday March 28 2007, @01:22PM (#18518343) Homepage Journal
          First the /ontopic...

          The dossier itself is tame and probably a standard practice for large company PR firms:


          Agreed. Nothing special here. A large number of Slashdot readers (myself included) don't mind being reminded from time to time that almost everything Microsoft does has a significant amount of skulduggery behind it. All companies seek to promote their products, all seek advantage over competitors, all cooperate with others only when it benefits them in some way. Microsoft it seems has made an art-form of doing maximum damage to others even when the resulting benefit to themselves is only minimal (if detectable at all). The company (seemingly) sees the world as a zero-sum game, they want all the marbles and want everyone else to have none, end of story. The Google motto "Don't be evil" is a direct reference to Microsoft. Even the company's (MS) most generous charity work (which hardly existed until the company had amassed more money than they knew how to spend) seems more like a trick to recover some level of respectability than a real attempt to do good. In a recent Dilbert cartoon (http://www.dilbert.com/comics/dilbert/archive/dil bert-20070316.html [dilbert.com]) Dilbert asks his boss "When we are done hosing our own company can we start hosing the competition?" His boss replies "Our customers are next". (It would have been funnier and more on-target if he has said something like "Our customers come FIRST!") But the message is the same, that there are companies, just as there are individuals who seem to delight more in doing harm to others than they do in doing good for themselves. Ballmer is rarely quoted as "Our product will be better", but instead likes to go on record saying "We will destroy them!". Any other company would have recognized him as a PR disaster long ago, but for Microsoft, his excesses go unnoticed as they would nowhere else. I found this quote from the PDF more interesting:

          Other Influencers: Fred, per his MO, is relatively tight-lipped about other interviewees though we know he's talking to Winer, Scoble and he'll be talking to Tim O'Reilly. We also anticipate that he will contact original members of Jeff's team / others involved in the effort: Bryn Waibel, Len Prior, Chris Anderson {a Microsoft blogger; not the Wired editor in chief}, Don Box, David Ornstein, Ray Chen and Larry Osterman. We have outreached to them and will keep an open dialogue to see if we can gain more on the story based on their conversations. We're also trying to get him to talk to Charlene Li at Forrester who just published a positive report for us on the ROI of blogging.


          Now for the /offtopic...

          My guess is that Slashdot readership is down, although I haven't seen any number on how much. It used to be the only thing of its kind, and quite frequently a link from a Slashdot story would take down, or slow to uselessness even fairly robust servers. Many forums have come and gone and had little impact on the size of Slashdot readership, but two things have recently (I'm guessing) for the first time had a noticeable impact: Digg, and the popularity of RSS feeds. About all I can say about Digg is that I tried it and didn't like it very much. I like having a top-level selection process for stories (even though I don't always agree with what Slashdot selects, or when) rather than the "pure democracy" approach that Digg takes (or pretends to take). I don't get my view of science from radio shows that run at 1AM, or my view of history from Oliver Stone movies, but my guess is that many Digg posters can't distinguish between "West Wing" and a documentary on the White House. People have been trying to "game" Slashdot for years, with mixed success, but in Digg they have found a system much easier to game, and by and large I think the typical Digg user is more interested in the game tha
          [ Parent ]
    • Re: (Score:2)

      Well, it is commensurate with the sort of profile Microsoft have. The mere fact that topics on here often stray off into rabid anti-Microsoft territory for no apparent reason justifies the PR effort really.

      Most corporations aren't going into press meeting
    • Re: (Score:2)

      Becasue people who who look for tension will find it even with the slightest off topic or misspeak, even if there isn't and tension.

      The will twist it into the perception of tension.

      People like that are about noe step away from believing there is a world wi