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Microsoft AI

Microsoft Looks To Add OpenAI's Chatbot Technology To Word, Email (theinformation.com) 48

In a move that could change how more than a billion people write documents, presentations and emails, Microsoft has discussed incorporating OpenAI's artificial intelligence in Word, PowerPoint, Outlook and other apps so customers can automatically generate text using simple prompts, The Information reported, citing a person with direct knowledge of the effort. From a report: These goals won't be easy to accomplish. For more than a year, Microsoft's engineers and researchers have worked to create personalized AI tools for composing emails and documents by applying OpenAI's machine-learning models to customers' private data, said another person with direct knowledge of the plan, which hasn't previously been reported. Engineers are developing methods to train these models on the customer data without it leaking to other customers or falling into the hands of bad actors, this person said.

The AI-powered writing and editing tools also run the risk of turning off customers if those features introduce mistakes. Since 2019, the year Microsoft struck a pact to work with OpenAI on new technologies, both companies have been largely mum about how Microsoft would implement and commercialize them. Microsoft last year released Copilot, a highly touted tool that uses OpenAI technology to help programmers write computer code automatically. Then on Tuesday, The Information reported that Microsoft's Bing search plans to use OpenAI's ChatGPT technology, which can understand and generate polished text, to answer some search queries with full sentences rather than just showing a list of links. The machine-learning models behind ChatGPT are similar to the ones that power Copilot.

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Microsoft Looks To Add OpenAI's Chatbot Technology To Word, Email

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  • by mattaw2001 ( 9712110 ) on Monday January 09, 2023 @12:33PM (#63192462)
    What will this AI be trained on? My emails? All Office 365 subscriber's emails? Or a frozen set of data from the time before AI (so we don't have AI's chatting with each other)?

    I already find autocomplete unhelpful about 20% of the time, I have little faith this will work better.

    • by Kokuyo ( 549451 ) on Monday January 09, 2023 @12:40PM (#63192496) Journal

      I find the implied 80% success rate hard to fathom.

    • The best, I reckon, would be to train it on a user's own email... optionally also any mail the user received and didn't mark as spam, but really I want my email to look like I wrote it.

      • The best, I reckon, would be to train it on a user's own email...

        And upload the results to Microsoft. :-)

    • by Pieroxy ( 222434 )

      I fail to see what it would bring to Word, except one more thing that sucks your attention and make you waste time.

      The only thing ChatGPT is good for is to have a discussion with. That's its goal., and how it was built. It *cannot* reliably give you advises, technical or otherwise.

      Here is an argument [stackoverflow.com] about the quality of ChatGPT's tech advices. TLDR: Most answers look correct but are wrong. That's *bad*.

      • by Rei ( 128717 ) on Monday January 09, 2023 @02:13PM (#63192954) Homepage

        I did a test of a dozen or so questions to probe its context understanding today, questions like "The city councilors refused to give the protesters a permit because they feared violence. Who feared violence?" (it correctly responded "the city councillors"). It passed most of them, but missed 2 and got one half-wrong. Some examples of things it got wrong:

        Me: "The sack of potatoes had been placed below the bag of flour, so it had to be moved first. What had to be moved first?"
        ChatGPT: "The sack of potatoes had to be moved first."

        Me: "The school bus easily passed the racecar because it was going so fast. What was going so fast?"
        ChatGPT: "The racecar was going so fast that the school bus easily passed it."

        The former question shows off its lack of understanding of the implications of physics on everyday life. The latter question shows how certain words that tend to be strongly associated with each other (such as "racecar" and "fast") can mislead it into ignoring even things as important as subject-object ordering.

        • For the second one, if this was a school test without the possibility of asking questions, I totally would pick "sack of potatoes", the grammatically correct answer. Since we only have one sentence, we have to assume there is some missing context that makes it make sense (for example the two sacks are on different shelves and can be moved independently). You voluntarily crafted examples of ambiguous statements. In school context, the teacher would only use this the a context of giving examples of ambiguous

          • by Rei ( 128717 )

            Them being on different shelves is generally ruled out by "so", implying a causal relationship. Had they been on separate shelves, the flour would have no impact on the need to move the potatoes.

            The second question is in no way, shape or form a trick question. It's basic subject-verb-object ordering.

        • To be fair, the AI really got the first one right. It may defy the normal way things are organized, conceptionally, but the issue the sentence is either wrong or misleading as written. That's not the AI's fault if it's given false information.
          • by Rei ( 128717 )

            There are two objects: a sack of potatoes and a bag of flour.

            "It" naively could be either the potatoes or the flour

            The potatoes are under the flour.

            "So" implies that the flour being on top of the potatoes caused "it" to have to be moved first; the flour being over the potatoes is causal to "it had to be moved first". The relationship is not independent. "A, so B" means "A caused B".

            Thus, either the flour being on top of the potatoes caused the flour to have to be moved first, or the flour being on top of

      • Really, just incorporating supporting information; otherwise why not just condense the information down to the prompts to the AI?

        Most of this stuff is just novelty, but it would be cool to have an AI condense a report into a PowerPoint automatically, or compose an executive summary for the report body. You could have an easy training regiment for ELI5, but training for very specific applications and experts in the field would seem much more difficult.

      • How about an Econ student typing in something like: "Write a report about Supply and Demand with respect to rice in Southeast Asia using MLA"?
        • by Pieroxy ( 222434 )

          He will have a report about Supply and Demand with respect to rice in Southeast Asia using MLA, only it will most likely be filled with garbage but appear good on a superficial read by an unknowledgeable reader. The student will be confident he nailed it, but he will most likely fail.

          The goat of ChatGPT3 is to discuss in natural language, not to be factually correct. So it will spit out nonsense with great assertiveness leading to believe it knows what it's talking about. It doesn't.

          • I don't disagree with your response, but would like to add the following. When an Econ Professor is grading a multitude of papers and possibly being rushed (in the case of say Final papers) the more bullshit the better!

            I know not every professor is like that, but I had my fair share of them in my college years that probably never read past the first page of any of my papers. And that's a good thing, they would have counted off for the bullshittery in the rest of the report!
      • It *cannot* reliably give you advises, technical or otherwise.

        I bet it does a better job than a Microsoft support monkey.

    • "Hi, I'm clippy AI! It looks like you're writing a /. comment. Would you like some help with that?"
  • by Retired ICS ( 6159680 ) on Monday January 09, 2023 @12:36PM (#63192476)

    Yet another thing to turn off.

  • by Joe_Dragon ( 2206452 ) on Monday January 09, 2023 @12:38PM (#63192486)

    clippy says "I need 8GB ram to run word"

  • I have read a couple stories about schools banning the use of AI to write papers and offices banning it from writing emails. If it comes baked in to one of the more popular office software suites, I can see some heads butting.
    • My only hope is that it will be part of a separate subscription.

      Other than than, I see the uses for entire departments:
      "Please write an email to fire Bob because he comes late"
      "Please write a poem for the company Christmas dinner"
      "Please write a leaflet about our new Gizmo9000+ that has a bigger screen"

      • Re: (Score:2, Funny)

        by Anonymous Coward

        Dear Bob

        You are fired because you do not ejaculate prematurely.

        Sincerely
        The Boss

    • by DarkOx ( 621550 )

      Pretty sure that is why Microsoft is rolling this so quickly actually. They are making a huge investment here. I think the reason is they want take search/internet portal crown away from Google and drive all that marketing traffic themselves but ... if anti-AI policies become common practice that could result in all those layer-7 firewalls blocking bing.com and MS other online toys.

      Stuffing AI into their nearly iron-clad lock on Office Suites (ok some places uses Google Docs - snickers) means these policie

  • ... having AI create the content can only be an improvement. :)
  • Say what you want about MS. Maybe you don't like the feature.

    But I commend them for this level of innovation. Copilot is fantastic, I use it every day. ChatGPT is incredible, a game-changer when it comes to bots. I applaud Nadella's Microsoft for taking risks and pushing technology forward.

    Google was too scared to release LaMDA or use it in their product. Basically they have been sitting on it. They let MS steal their thunder.

  • How many hours do we all spend watching those dumb videos about how to be courteous and polite to one another, and then have to take a 10-question quiz at the end? And how many people become more polite and courteous after taking these courses? I vote for automation, let the AI thing take the quiz for me so I can go on doing actual work!

  • and then tell me which ones I actually should look at?

  • Clippy the Chatbot. I can hardly wait.

  • User: "Please write a research paper about WWII"
    MS Word: "Nazis rule! Heil Hitler!"
  • by schwit1 ( 797399 ) on Monday January 09, 2023 @03:18PM (#63193214)

    OpenAI account creation REQUIRES you provide a cell phone number it can text to. Virtual and VOIP phone numbers get rejected.

  • But how will this work when Clippy does a better job at writing a letter than I do?

  • Try it out (Score:3, Interesting)

    by TrumpShaker ( 4855909 ) on Monday January 09, 2023 @03:26PM (#63193254)
    I'm far from an expert, but I've played around with OpenAI's playground. I've had it write a 4000 character business plan (which looked really good), solve math problems (which it sucks at) and stuff like that. I love this math example I gave it:

    query: given a pad dimension of 24 feet by 30 feet and 4 inches thick, how much concrete would I need in cubic yards?

    answer: Assuming the thickness of the pad is 4 inches (or 0.333 feet), the total volume of concrete required would be 24 x 30 x 0.333 = 26.6 cubic feet. To convert this to cubic yards, divide by 27 (the number of cubic feet in a cubic yard): 26.6 / 27 = 0.98 cubic yards.

    For some of the more socially awkward I can see a future young gent querying Outlook to "write an e-mail that dumps my girlfriend without being too harsh"
  • 'Nuff said.

  • Does this mean Clippy will return now with an attitude, or Microsoft Bob? I can hardly wait... :-)

    JoshK.

  • It's just a marketing bot for MS.

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