An anonymous readerwrites "On Friday the wonderfully customer centric AirTran decided to remove a family of 9 US born Muslims after a comment between two family members regarding how close to the Jet engine they had been seated. The wonderful part is that after the FBI cleared the family 2 hours later, AirTran refused to fly the family, and refused to rebook them on their way from Washington to Orlando, Florida. The family purchased additional tickets on US Airways later that day, after AirTran requested that the irate father be escorted from their booking podiums by security. This whole story highlights the pathetic customer service we are getting from the Airlines these days — they actually treat us like criminals first and ask questions later. Just don't get me started on Delta." It's nice to see that stupidity still knows no bounds.
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