Tech Makes Working Harder 239
Ant wrote to mention a C|Net article exploring U.S. workers' productivity. People say they actually accomplish less now than they did a decade ago. Research blames technology as the culprit. From the article: "Technology has sped everything up and, by speeding everything up, it's slowed everything down, paradoxically ... We never concentrate on one task anymore. You take a little chip out of it, and then you're on to the next thing ... It's harder to feel like you're accomplishing something.'"
Not a technology problem (Score:5, Insightful)
Well, without technology, I'd be unemployed, so in that sense, I guess I really am working harder because of it.
This sounds more like a self-discipline problem than a problem with technology to me. When I have an important task to work on, somehow, I manage to concentrate on it. It's called prioritization, and it's something that people have had to deal with since a naked ape was put in charge of making sure the fire stays lit.
Re:Not a technology problem (Score:4, Interesting)
Re:Not a technology problem (Score:4, Informative)
I just try to find something that takes a long time to complete, start it, then multitask on as many others as I can at the same time. Prioritization to me means finding a way to kill 10 birds with one stone.
Re:Not a technology problem (Score:5, Insightful)
You're exactly right, and I think that's one of the problems in America today: Businesses are exerting more and more pressure on its workers to accomplish more in less time.
But U.S. workers have to some extent let them get away with it. Once some people went on call 24x7 with their pagers, then cell phones, then Blackberries, it put a lot of pressure on the rest of us to do so. In spite of the fact that no one's really doing their job very well, no one's pushing back and saying, "Enough!" And, of course, the vast majority of CEOs and upper-level managers are either too stupid to recognize what's happening or they just don't care as long as they get their fat bonus.
I don't know what the answer to that problem is, but as far as my job goes, when I'm working on something really important, the pager goes off, the instant message service is put into "Do not disturb" mode, the cell phone stays on but will mostly be ignored, the work phone is forwarded to voice mail, and I focus on the task at hand. I don't have an office door, but people who try to talk to me have been told, "I can't talk right now, I'm working on something very important. I'll come see you later."
If you're trying to get in touch with me, it can be irritating, but if yours is the problem I'm working on, you'd better damn well believe that I'm your best friend.
If more people would do that instead of just sucking it up and trying to process six things at once, not only would they do their job better, but they would start seeing people respect them more as you showed positive results.
Or you may get fired for blowing off the wrong person, in which case you have my sympathy and I sincerely hope that you manage to find another job where management is just a little less stupid.
Re:Not a technology problem (Score:3, Informative)
I think there is some truth to this. On This week in Tech ( http://www.thisweekintech.com/ [thisweekintech.com] ), the most recent Inside the Net podcast has a very interesting interview with the founder of a website by the name of 43Folders ( http://www.43folders.com/ [43folders.com] ), where Merlin Mann discusses this very issue.
People often feel buried because they have to spend so much time tending to their "connectedness" - email, text messages, voice mail, etc - mostly becaus
Re:Not a technology problem (Score:2)
I know /.ers are generally pretty anti-union, but as a note, this is what unions are supposed to do. Unfortunately, unions have not figured out how to modernize the mentality they acquired fighting for every inch on th
Re:Not a technology problem (Score:5, Interesting)
Phone rings -- "yes, hello?
[back to task]
Instant message -- "Dude!!! HRPROD22-NA01 is down, WTF?"
"I know, I know, but I'm working on something else right now, it's next in the queue, i promise you."
and so on and so on, ad nauseum. Context switching causes a performance hit for computers and humans. Gone are the days when shutting your office door gave you a semblance of privacy.
In a grander sense, many conjecture that we're no longer producing works of genius with the same frequency as was the case pre-Internet / telephone for the very reason that the finite capacity of our brains is now being pulled in ever more directions. From a simple neurological perspective, the melody processing part of your cranium will not become as prominent if you're constantly engaging other aspects of your mind -- buying coffee from starbucks instead of having it brought to your room, talking on the phone with your agent instead of being left alone to compose, conducting interviews instead of simply focusing on getting the next piece perfected. Bad examples perhaps but I think the idea is right on.
Too much fuzz.
Re:Not a technology problem (Score:2, Interesting)
Very true. And it's not a new problem, either:
"Our life is frittered away by detail. Simplify, simplify."
- Ralph Waldo Emerson (1803-1882)
Re:Not a technology problem (Score:3, Funny)
Re:Thats a HR issue not a tech issue (Score:3, Interesting)
[back to task]
Instant message -- "Dude!!! HRPROD22-NA01 is down, WTF?"
"I know, I know, but I'm working on something else right now, it's next in the queue, i promise you."
Look. I don't mean to be harsh, but either the person in charge of the servers has to be more competant (as in making sure they stay up) or they need to hire more staff.
If the IT desks phon
Re:Thats a HR issue not a tech issue (Score:2)
Re:Not a technology problem (Score:2)
Don't answer the phone unless you have to. Caller Id is wonderful for this. Most of the time I am in meetings or talking to people and I dump the phone calls into voice mail with one touch. I don't do instant messaging. It's one more interrupt source and I don't see the need. You don't have to YIM! That's all under your own control, don't abdicate that control for fashion! Put the Crackberry away!
Re:Not a technology problem (Score:2)
Re:Not a technology problem (Score:2)
Re:Not a technology problem (Score:2, Interesting)
There should be a first tier that receives calls, logs them, prioritizes them, deals with the simplest ones and passes the more difficult ones to tier two/three/etc. That would relieve tiers two/three/etc from having to stop every five minutes to "route inc
Re:Not a technology problem (Score:3, Insightful)
What decline in worker productivity? All this story said is that people feel less productive and less successful. Objective measurements show that worker productivity is rising [epi.org].
I think this quote from the article hits it on the head:
Re:Not a technology problem (Score:2)
Re:Not a technology problem (Score:2)
No, he's not saying that. He is saying that progress actually is still taking place. Decline is not automatic either.
Re:Not a technology problem (Score:2)
That factory worker from 100 years ago needs a bit more context. 200 years, just before the Industrial Revolution, life may have been harder, but more relaxed. For the first decades of the Industrial R
Re:Not a technology problem (Score:2)
Aaaahhh, my eyes!
http://angryflower.com/aposter3.jpg [angryflower.com]
Re:Not a technology problem (Score:2)
Ringer volume or DND on a phone. "Do not Disturb" or "Exit" in an IM client. Plain old leaving email until there is time... All of these emulate the closed office door. Not to say that these can always be used, but if you make yourself look busy, people tend to leave you to it. If you never let a call go to voicemail, leave your IM client Available and assig
Re:Not a technology problem (Score:2)
None of these actually work. Never underestimate the pe
Re:Not a technology problem (Score:2)
It's easy to feel compelled to answer those incoming calls/e-mails/messages quickly when your manager tells you that it is a requirement of your job for you to do that.
A year or so back, we started trying to do just what you suggest, and our department's VP (my boss's, boss's boss) got complaints that our department was being "un
Re:Not a technology problem (Score:2)
Oh that's crap. For as long as people have had records of the accomplishments of people before them, people have been saying "we don't produce works of genius like we used to". It was never true before and it's not true now. The problem is that whatever age
Finally! (Score:2)
Re:Not a technology problem (Score:2)
Re:Not a technology problem (Score:2)
But most of what was created in Mozart's time was swallowed whole in a generation or two. First off, we don't still listen to 1780's popular music. More than that, we don't even listen to most of the art music from that time (would we really remember Salieri's name if it hadn't been for "Amadeus"?). As with all ages, the best of our art music will survive -- Babbit, Cage, Crumb...
Re:Not a technology problem (Score:5, Interesting)
Re:Not a technology problem (Score:5, Insightful)
Re:Not a technology problem (Score:2)
perfect example: the military (Score:2, Informative)
Re:Not a technology problem (Score:2)
My point is, if anything happens to a persons computer or the network, work just stops cold. To add to the grief, most people don't have the skills or security access to fix those problems directly.
Yesterday some idiot changed an IP address on a Novel serv
Re:Not a technology problem (Score:2)
We still can consider how to reduce the technology contribution. Given the apparent numbers of people involved, any improvement is likely to be big.
Re:Not a technology problem (Score:2)
But I will say, for complex projects, it is nice to have computer generated Gantt and PERT charts, which used to take forever to create before computers (so I am told).
Re:Not a technology problem (Score:2)
Nothing like settling down into a task then getting an alert: "Meeting in 5 minutes", and it's usually to discuss something completely pointless that doesn't particularly concern you
Or maybe a problem with technology UIs (Score:2)
What destroys focus with an effectiveness that inspired a Dilbert cartoon(*)?
What is so dangerous to time management that "important" people hire layers of assistants to protect themselves against it?
Straight from the nineteenth century, it's that piece of Victorian "technology", the telephone.
(*)"This is your anti-productivity pod. It's equipped with a small device that rings every time you try to concentrate."
IM is far better from a productivity p
Re:Not a technology problem (Score:2)
Feelings (Score:4, Insightful)
This is just the press being stupid again.
Re:Feelings (Score:2)
But, even if that was not the case, "productivity" is up because even if people as individuals are accomplishing less (which I doubt), gains from tech accomplish more than the alleged loss of human input.
Re:Feelings (Score:2)
If I get twice as much done and 3 times as much assigned to me, I'm going to feel like I'm getting a smaller percentage of my work done, even though my productivity has doubled.
Re:Feelings (Score:2)
Would you rather accomplish more and feel scatterbrained and frustrated or accomplish less and feel satisfied and useful?
Re:Feelings (Score:2)
Actually, I'd rather get paid a lot regardless of my accomplishments and feel rich.
Re:Feelings (Score:2)
There it is, in an 8-word nutshell.
Of course, this is an excellent idea to post it on /. : "Let's take this blame-tech article and drop it on the tech-lovers!" Ooooooh, look at all the clicks!
And feelings have to do with management (Score:2)
Now, it's a sign you are a slacker who didn't tale on enough work in the first place.
Values have changed, and the appearance of frantic activity is much better for your career than the actual amount and quality of work you get done, and you get rewarded for it regardless of whether someone else has to clean up the half-assed mess you made.
Quote related (Score:2)
Learn the difference between busyness and accomplishment.
I don't know who said it but I appreciate it.
Or maybe.. (Score:5, Interesting)
We push ourselvs untill our wills or body breaks. Theres no reason to care for typing in spread sheet numbers or carrying boxs, so we just do it and end up with half a job done.
Maybe if work was more rewarding (forget money, it's no real reward in this sense) and we weren't expected to be on call 24 hours a day, we would get a good rest and work three times as well (hence productive).
Re:Or maybe.. (Score:2)
Oh man, your's is filled with technology? All I have to work with is wax, and a giant Q-Tip that keeps poking me while I sleep....
Re:Or maybe.. (Score:2)
Nice of Slashdot to let me edit my own damn posts
Re:Or maybe.. (Score:2)
Hey, this is 1998. Maybe by 2002 we'll be able to edit posts on
Re:Or maybe.. (Score:2)
This is very true of coding. I can certainly code at a faster rate if I allow that I'm going to make a larger number of errors, or I can slow down, make fewer errors, and perhaps take longer to get the job done. I find that bug fixing can be more time consuming than actually coding, so I tend to code slower, trying to ensure all th
Re:Or maybe.. (Score:2)
I've long thought I'd be more, or at least no less, productive in a 30 hour work week than my current 40. Perhaps it's different for people who love their job enough to dedicate their life to it. I don't particularly love my job nor do I hate it. I come home and try to spend some time on my various other interests before I get too tired to stay awake. It's very frustrating to force myself to go to bed so I won't be dead tired at work the next day knowing I'm cutting off the only time I have to move my ot
Re:Or maybe.. (Score:2)
They should just have a template title for articles like this:
Study funded by maker of Widgets points to pressing need for more Widgets
It's all about perception (Score:3, Insightful)
Ain't technology that is slowing me down. (Score:3, Interesting)
Seems that anytime something high profile goes down all sorts of new regulations come piling on and those filter down very quickly.
the amount of paperwork I have to go through to move even simple projects through work is ridiculous. We estimate that the average developer spends almost 15% of their time on paperwork that was never needed or required before.
About the only way technology slows me down if it does is that there are more ways for colleagues to interrupt me.
Re:Ain't technology that is slowing me down. (Score:2)
It reminds me of a story I like to tell my peers. Back in 1990, I learnt how to use UNIX and Windows both at the same time. As time went on, I added to my UNIX skills while the n
Re:Ain't technology that is slowing me down. (Score:2)
Um, did you forget to put the TPS cover sheet on again?!
We aren't slower, it just got easier (Score:3, Interesting)
Today, you pick your sample, toss it into some kinda machine and go for lunch. You come back, your results are neatly printed and statistically perfectionized on your desk.
The result is probably the same. But which would make you feel more satisfied?
The Silver Lining (Score:2)
Then there's the notion (Score:2)
Technology is Neutral. (Score:5, Insightful)
The real issue here is management. Because information is available, management often believe they do need it.
Often, that's pretty far from the truth. People spend so much time now gathering useless figures, processing those, and presenting them that they often don't bother to take care of the issues that don't readily fit into numeric analysis, or worry about whether they're introducing noise into the signal (which only needs to be filtered out again later).
What people need to do is take a step back and determine what they really need to do their job, and get a process in place that'll automate delivery of the figures they actually need to them when they're needed.
That way, they'll likely find that the job does increase in efficiency.
Re:Technology is Neutral. (Score:2)
Often what I notice in my work is that you get mgmt that are just screaming for the information, with no apparent recognition of the benefit of a process to create the information. Therefore, everyone is scrambling to create the same crap for the same mgrs, and it's a complete clusterf*ck.
I think it's a characteristic of 90%+ of managers to assume that the people who are actually doing the work are incompetent, rather than to assume that they are professionals who will get the work done.
Re:Technology is Neutral. (Score:2)
Not just that (Score:5, Insightful)
Not to mention that tech has only added to the problem of employers thinking they rule your life...expecting you to stay late every night and work on weekends.
Its funny...but I'm sure I'm not the only one here who wishes for simpler times when life was a bit slower.
Re:Not just that (Score:2)
Or in the last episode of BSG: Admiral Adamma: What was his flaw as a commander? Apollo: He only understood machines. Command is about people.
Management has lost sight of this. They think of their employees as computer operators and not computers as tools that the employees us
you know this is true (Score:5, Funny)
+1 true.
I had to post a reply to this even though I was right in the middl
Computer Thief (Score:2)
Always have to be off to the next score!
Costs of excessive connectivity (Score:2)
The problem is that too many people can reach too many people with too little effort. Every incoming email, IM, or call demands attention and attenuates accomplishment.
Re:Costs of excessive connectivity (Score:2)
While your core point is probably on target, programmers are a bad example. If a programmer is able to spend 25% of his time on actual development he is doing pretty good. Not because of distractions, but simply because the mind would overheat. There are occasion hardcore sessions where one mind melds with the machine for hours solid but they probably d
Dynamics are more complex than that! (Score:2, Insightful)
And furthermore... (Score:5, Funny)
And furthermore, I think that society today ...
What? One billion songs? wow! I still gotta get that new Santana CD. Let me see if it hit Amazon yet. Oh, cool, there's a sale on Digital cameras!
Now, where was I?
Re:And furthermore... (Score:2)
How many kids with ADD does it take to screw in a lightbulb?
Hey look a bike!
Use a Request Tracker system (Score:2)
e.g.
http://freshmeat.net/projects/requesttracker/ [freshmeat.net]
Oh and systems like these fit really nicely into workflow frameworks too.
Instant communication to limited planning (Score:2)
On many projects I have seen lately, there's an expectation, particularly of tech workers, to be able to come up with something immediately. If a project is two weeks' worth of work, then two continguous weeks is plenty of time to d
More ways... (Score:2, Insightful)
Is that at all surprising? (Score:2)
Come off it (Score:2)
Re:Come off it (Score:2)
Less is more (Score:2)
These are key words in the article, if you put aside the technology which works no worse and probably better than a decade ago. You can squeeze the juice from an orange but at some point there is no juice left to squeeze. H
Perception May Not Be Reality (Score:3, Informative)
I remain skeptical. While this CNet article matches what researches have been studying for years, for example, this paper from MIT published originally in 1991 [mit.edu], it's only measuring people's perceptions, rather than hard economic data. The economic indicators of the last 5 years have shown huge boosts in worker productivity in the US (ignoring last quarter's results [bloomberg.com]). That directly contradicts the CNet article.
Yes, the paper from MIT makes the case that there are many factors which can increase a person's productivity, and our gains in productivity could have come from other sources than technology, but the question remains: is this true, or simply a matter of perception?
One phrase: Business Process Re-engineering (Score:2)
So true (Score:4, Insightful)
- Use laptop, without network connection, so you can find a quiet and comfortable place
- If you listen to music, make sure it's pleasant
- Think about room's lightning and improve it if necessary
- There's on/off button on your cellphone
- Noisy computer distracts your mind
- Keep only tabs related to your work open in your browser
- Human mind takes ~15 minutes to concentrate on a subject, so that's a good minimum running time of a process
- Meditation and yoga can help on concentration
Isn't that called the Meta-Slashdot-Effect? (Score:2)
Ten years ago there was no
Plus, between the emails, IMs, cell phone calls, text messages, and all the friends blogs and news sites I have to keep up with, who has time for work?
Of course, some people have a job really is about communicating with people. For them these advances might make them more effective. But for a person with a job that requires spooling up a complex problem and long periods of concentration, an interruption filled environment is death.
Not always for me (Score:2)
Technology and life evolution (Score:2)
During my father's lifetime (and before), even big cities "shut down" at a given time of night. Further explained, stores (other than bars and such) closed after dinner time (and on most of Saturday a
You can't blame a tool (Score:2)
Always do less than what is expected (Score:2)
... otherwise the expectations will be increased.
It's not the technology, it's how it's used. (Score:2)
If y
Interruptibility (Score:2)
Tom DeMarco has a nice book about this called Slack [systemsguild.com].
By being busy we fool ourselves into thinking that we are being more efficient.
I'd say it makes working harder... (Score:2)
Just think of the legions of accountants and bookkeepers that companies used to need, but have replaced with spreadsheets. And nevermind the billing...
Just think of all the people that used to be hired as clerks to file and retrieve paperwork, but have been replaced by databases and search funct
Communication. (Score:2)
In other news. (Score:2)
We saw this years ago at Honeywell (Score:3, Interesting)
A study some years later showed that the people who used the financial planner the most had the worst financial performance! We figured it was because it was taking up the time they should be spending on all the other kinds of planning, not to mention the rest of their work.
--dave
Sarbanes Oxley (Sox) (Score:2)
I used to:
develop a rough tech document.
estimate hours.
develop code.
test code.
install code.
do any emergency fixes for problems that turn up in production since none of our testing environments match production.
emergency fix code.
install code.
Now I:
propose the project or recieve request for project from business analysts
create "swag" hours estimate for project.
fill out a form for pmo
wait for 2-3 weeks. If I
Implementation is the problem (Score:2)
People say a lot of things (Score:2)
Re:What's happening... (Score:5, Insightful)
The problem is not familiarity with computers. It's an overload of tasks. Productivity is expected to rise on a regular basis (heck, we measure the growth of our economy this way), which means we are expected to do more with the same resources. Automation of common tasks has helped immensely in keeping up with this curve, but eventuallly the edge cases (the things that don't fit in the automation) overwhelm your time.
I'm starting to see that regularly at my office: I've automated about as much as I can automate, and my job now consists of firefighting the systems that (for various technical and political reasons) I can't automate. It's not that I don't know how to use computers, it's that the task list is rising faster than I can finish them or automate them away.
Re:What's happening... (Score:2)
I'd disagree with you, but I think you misunderstood the grandparent. I think what he is saying is that productivity will increase for corporations in general when the "general workforce" is computer savy.
Sure, it won't make the high skilled techs any better since they grew up with computers, but I think he is talking about the grunts who work with excel all day, make presentations, and write wor
Re:What's happening... (Score:3, Insightful)
I think that's the core of the problem: not that we're getting better at tech, but that finishing some tasks faster with tech doesn't necessarily allow us to actually *accomplish* more. (Does it help me accomplis
Re:What's happening... (Score:2)
I've learned which of my tasks can be done concurently with which and how many, and which have to b
Re:What's happening... (Score:2)
We measure the growth of our economy in `wealth produced'. That's a whole lotta' different from `productivity increase'. A machine's productivity can rise from 95% to 100% productivity, but if the machine is unable to produce anything useful then that's not considered economical growth.