With every other product in the world you have a refund period.
I'm OK with a refund period. I just want Internet whiners and hate-swarmers to grow up and stop burdening everyone with their foolishness and entitlement.
Everyone had the chance to know whatever they needed to know to make an informed choice. But that requires being a grownup and waiting a week or two to buy.
Is there a demo of NMS? I don't pre-order any games and if there isn't a playing demo download, the chances of me buying it are zero.
Cool. Thanks for being a grownup. Let's ask others to grow up now.
But if a game really sucks, a refund is a reasonable solution. If somebody has bought dozens of games and only asked for a refund once, it's pretty fair to say that this should be the publisher's problem.
It doesn't suck. It's ok. It's just not "great" and the minimalistic gameplay isn't fun for some people.
I think Sony's policy is one lifetime refund on a digital purchase as a courtesy. That seems about right.