andy1307 writes "CNET is carrying an article about a settlement between AOL and New York State that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."
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