from the leveled-playing-field? dept.
imin8r writes "
Whirlpool writes that an
Telstra, Australia's largest Telco (who
also happens to own all wholesale access to ADSL in Australia),
had rejected an ADSL user's
application from a small ADSL provider, but subsequently accepted their own
ADSL application from the same user. The funny thing is, the smaller ISP sells
exactly the same service as Telstra as they are a Telstra reseller. Both
providers use the same line, same exchange and same equipment. However, the
story doesn't end there. When Telstra was approached by the aggrieved user
explaining what had happened, Telstra offered him a settlement to keep quiet.
When he didn't, they disconnected his already connected ADSL service. One of the
arguments for Telstra's bad track record with customer service is the fact that
they were previously government owned but are now partly privatised (and listed
on the stock exchange). As a result they own a lot of the infrastructure which
has been paid with by taxpayers money, but any new Telco players still need to
use a lot of Telstra's infrastructure. I'd like to know whether full
de-regulation of the telecommunication industry in the United States has
benefited customer service and also what effect it has had on providing
Never ask two questions in a business letter. The reply will discuss
the one you are least interested, and say nothing about the other.