Alternatives to Pega Co-Browse

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm is revolutionizing the way businesses deliver digital workspaces. We use our open-source web native container streaming technology to create a modern devops delivery of Desktop as a Service, application streaming, and browser isolation. Kasm is more than a service. It is a platform that is highly configurable and has a robust API that can be customized to your needs at any scale. Workspaces can be deployed wherever the work is. It can be deployed on-premise (including Air-Gapped Networks), in the cloud (Public and Private), or in a hybrid.

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

Now is the time to build. You'll be ready for anything that comes next. Pega makes it easy to collaborate no matter where you are working with its intuitive and inclusive approach to app authoring. Unify users on one platform with low-code tools and developer-grade options to quickly respond to changing needs. From one dashboard, you can foster innovation and manage low-code across your entire organization. Optimize efficiency by providing business users, developers, IT, and IT with the information they need, whenever and wherever they need it. You can accelerate application development by quickly and easily defining core elements. From one dashboard, you can manage low-code across your entire organization. IT can be empowered to ensure that every app is built within the organizational guardrails. App experiences that are relevant today and ready for future growth. Pega's UX framework was designed for developers, employees, customers, and partners.

You can communicate directly with your web visitors via web-calls, live-chat and co-browsing, no matter where they are located! LiveCaller is your solution! LiveCaller is the answer to all your customer service issues. Customers can send and receive messages, files, or rate customer service. Customers can make free calls via the internet or from their website. This dashboard combines communications from multiple messenger platforms into one. Enter your phone number and preferred time to be contacted by customer service. Agents and customers can work together to 'browse" a website. We understand the importance of direct communication between your web visitors. Our software allows you to contact them in many different ways from within one system. We make it easy to communicate with your web visitors.

It would be wonderful if your agent could chat with your customer while they were browsing your website. The agent could help the customer online shop, solve problems, fill out forms, or perform other transactions. The business' solution to this problem is cobrowsing software. Cobrowse software allows your customer service representatives and contact centers to provide the digital support that online customers require. Agents can provide real-time, high-value, collaborative support. Your business can convert website visitors, customers, and prospects into long-term, profitable customers by providing assistance at the right time. Chat and phone agents can provide a richer multimedia experience through simultaneous cobrowsing sessions. This allows the customer and agent to fill out forms together, field-by-field, and even highlight specific areas of a page or form for clarity.

Collaboration goes beyond video chat. You can co-browse any web app, edit it, take notes, whiteboard, screen-share, video chat and more. All this in one browser tab. Editing a Trello board, or Google doc? Anyone can access web-based applications that you visit with our Shared Browser. You can bring your favorite web apps to your workspace and allow others to browse and edit them in one browser tab. Add apps to customize your workspace. Do you want to collaborate over a file or document? Drop it in your workspace. Do you forget to take action? Use our notes app. RemoteHQ makes it easy to keep track of your session artifacts, such as recordings, notes, files, and recordings. You might forget who was in your session. We have you covered!

CoSurfing.net allows customers to interact directly from their web pages. This platform allows you to guide customers through your website in an easy way. Chat, audio, video, and co-browse your customers using the platform. Our Wizzard will help you set up CoSurfing.net services within 3 easy steps. You can browse your website with your customer. It's easy and secure. No installation required. Co-Surfing is a new way to communicate. Live chat is the most popular method of communication on the Internet. It's easier than ever to build customer relationships. Your website can receive calls from customers. You can improve your communication now! You can allow customers to leave messages for you even if you're not there. They will be read at your convenience. Highlight the information that you are referring to. Highlight the information that you are referring to. Point your customer to the information he needs. Helping your customers saves time and money.

Support available 24/7. Customer expectations are changing. Live chat and co-browse can help you exceed them. Your agents can resolve complex customer support issues quickly and easily with co-browse and live chat. To increase conversion rates, reach out instantly and in real-time via web or mobile app. Our intelligent bots can answer common questions for your team instantly. With the power of live chat and co-browse, you can provide faster, more personalized assistance. Acquire's simple but powerful tools promote customer engagement and success.

Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!

Talisma Chat and Cobrowse allows organizations to communicate with their visitors in real-time using powerful text dialogue and collaborative surfing. Agents can interact with multiple visitors simultaneously while providing immediate attention and personal attention to improve the visitor's online experience. Talisma Chat and Cobrowse give employees single-click access and a complete view of all customer interactions. They can quickly respond to queries using a knowledgebase that includes FAQs, response templates and Web links. Talisma DCEP chat triggers chat sessions based upon a pre-defined set visitor behaviour. This means that your visitors will receive a chat invitation whenever they visit your site or display certain browsing characteristics. It improves customer experience, reduces operational costs associated with customer service, decreases abandonment of shopping carts, and increases conversions.

Software that connects people because we believe that working together is better. Live chat for customer support, no need to deal with multiple chats simultaneously. Chat software specially designed for high volume customer service. We also offer cobrowsing for customer support. It is impossible to see what a website visitor sees on their screen. Remote screen sharing via web-based technology can be a great way to help website visitors. We have integrated co-browsing in our live chat. This makes it easier for customers to understand and helps them. Visitors will automatically be invited to chat once you have logged into live chat. Pre-defined responses can be sent to save time and ensure consistency. To temporarily stop new chats per agent, use the pause function. Website visitors can share their browser screens with a contact centre agent. This allows the agent see the customer's screen in less than 2 seconds.

Do you know why someone left your website after completing a purchase? Lucky Orange knows the reason. Lucky Orange is simple to use and ready to go "outside the box". Every plan includes full access all of our features. * Dynamic Heatmaps: Navigate your website like a visitor. Data will be instantly populated for every drop-down, pop up, and hover-over menu. To identify potential problems and pain points, isolate traffic sources and visitors. * User Recordings: This acts as a DVR for your site, allowing you to view recordings and video playback of customers and visitors as they interact with your site. * Form Analytics: Learn which fields on your forms take too long to complete, repeat, or cause the most abandonment. * Live Chat: Quickly respond to questions and even "cobrowse" visitors * Surveys and Polls: Create popup poll questions for a page or for targeted visitors.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

You can browse rich content at super high speeds and with no enduring installations. Samesurf can be deployed straight from the box without any code or writing. You can enjoy the cobrowse experience on any mobile device or browser. You can share crystal clear content instantly without any latency or pixelation. You can share control on the same page, but not take over the desktop. Single tab sharing, redaction and field blocking are all ways to protect sensitive data. You can embed Samesurf in any website, app, or user experience. The only collaboration platform that is supported by five cobrowsing patents You can empower sales and support teams to engage clients and prospects in real time. You need only a web browser to start or join instant meetings or webinars. Our robust, install-free cobrowse platform allows you to add visual context to every online interaction. Easily create seamless demos and presentations from any device, without the need for screen sharing.

You can create fully compliant and collaborative digital journeys on your platform, without having to change a single line code or install software. Surfly makes it easy for thousands of AXA agents to sell faster by digitally replicating the in-person sales experience via their platform. Customers and agents can collaborate remotely to select a policy, esign documents, and make their first payments. Surfly Cobrowsing is safer and faster than screen sharing tools such as Zoom, Google Meet, and Microsoft Teams. It allows for active, secure, compliant, and two-way collaboration that cannot be replicated using screen sharing. You don't need to use multiple tools such as Zoom or Docusign when you can do it all in one Surfly session. You can upload, review, annotate, e-sign, and even e-sign any document from your own website or portal. Surfly's solution can be used as a virtual layer on top or your existing platforms, and it is flexible enough that it can be used on the fly.

Reduce communication barriers to increase customer loyalty and agent satisfaction. Your brand's digital experience across mobile and web is core to your customer's experience in today's world. These channels facilitate self-service, facilitate transaction, and drive customer retention. Your loyal customers will expect you to be available for them in critical moments. Cobrowse allows you to browse and navigate digital channels in real-time with your customers. In an ideal world, customers would be able to solve their problems quickly and have a positive brand experience that would drive their loyalty over the years. Empower your agents so that they can delight customers and increase agent satisfaction. Customer loyalty is determined by your relationship and how you perform in a few critical moments.

Founded in 2008, Unblu is Swiss company that provides financial institutions with the best technology to level up the digital experience of their customers. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.

RichCall allows you to sell and support remotely, providing your customers with a one touch live support option. RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing. RichCall's most common use cases are: Click-to call, click-to video and co-browsing are all options for your customers Click-to-call and co-browsing to get customer support Start a co-browsing session while you are on the move Mobile camera sharing for support and sales: - Video sales - An agent shows a product using the shared mobile camera Customer support - A customer shares his mobile camera in order to show the malfunctioning device Video and collaboration for kiosks Remote expert assistance with HD video, scanner, and printer Live video-assistance for existing self-service or support kiosks

Fullview empowers you to provide customer support that is seamless, scalable and personalized and is designed to revolutionize the workflows of support and success teams, as well as product teams and developers. The moment a customer experiences an issue, you can instantly see the complete user journey of that specific user, replay recent sessions, access their device and network information or start a live cobrowsing session with them. Fullview Replays allows you to jump to errors or specific events and it even includes privacy features that blur out sensitive information. Fullview Live lets you start cobrowsing sessions is seconds, without your users having to leave your product. You can highlight elements on their screen, click on elements or submit forms.

VeriShow is a user-friendly dashboard for agents that is combined with a simple customer interface. This results in high customer satisfaction. We specialize in personal engagement cobrowsing solutions that allow customer service agents to interact with customers in real time efficiently. This is in contrast to the traditional 'please wait' approach. Verishow integrates seamlessly with third-party brands and offers tools such as Contact, Content and Document, Goals and Quota, Lead management, and Contact. The best way to understand how visitors interact with your website and to maximize opportunities.

Feederloop allows you to add video chat, screen sharing and co-browsing to your website. Feederloop allows you to have instant video chats with anyone on your site without the need for additional software or downloads. Feederloop is used to provide customer support, onboarding, and sales. It creates a near-in-person experience with everyone on your website or web application. Feederloop can be integrated with all major chat platforms, or used as a standalone widget on a website.

Facilitate conversational commerce. Deliver outstanding service. Enhance customer experience Are you ready to embrace conversational commerce? Consumers expect personalized service conversations in real-time and on any channel. Companies must first get their customer service in order to deliver this. We help teams improve customer service levels, work more efficiently, increase sales and more. The Program includes a Conversation console that is linked to your data warehouse and data-driven coaching. Once you have service under control our Growth suite will help you scale. You can add more channels. Automate more. Performance boosting Step by step, adapt to conversational commerce. All channels and questions in one console. No tickets. No queues. No drama. All customer data and advanced routing of questions to the correct rep are included. Features include dynamic webform, Live chat, and customer co-browsing.

Online consultant for the site - This powerful solution allows you to communicate instantly with your visitor. High-quality service and sales. Simple and effective. A rude online consultant can quickly ruin a visitor’s first impression of your website. We have done everything to ensure that your customers don't feel this way. An experienced sales assistant can predict what the client will want by observing the behavior, gestures, and look of the visitor. This is possible online thanks to co-browse technology. You can monitor your visitors and offer a high level of service. RedHelper compares each employee's performance with all other operators in the system to give a personal rating. Operators immediately recognize when they need to work more efficiently and better. The element of gamification or rivalry motivates them to achieve their goals.

Business chat applications allow your clients to communicate with a customer service representative via chat or an attractive form on your website. It is a small window that allows you to interact in real-time with any potential customer who visits your website or online shop. But that's just the beginning. Coobrowsing, our other application, can be used with Business Chat. You can share your desktop with your customers. You can then help your customers create a new account, make a payment, fill out a FORM or find specific information. You can control the web browser of your customers, regardless of their location. This is a simple and modern tool.

Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels.

Online journeys can end when customers are unable to resolve their queries or problems independently. This can cause the journey to end by forcing them to escalate to assisted channels or abandoning the journey altogether. Breaks can make it frustrating for customers, who must manually connect steps and channels to get the desired outcome. Breaks can also be inefficient for your company, leading to lost sales, increased costs, rushed compliance processes, and erosion of your brand's position over time. vBrowse, an innovative co-browsing tool that provides targeted human support for online customers at their point of need, acts as a human safety net in the self-serve process. The result is a seamless journey through the customer channel of choice. It combines the high touch support of face to face with the convenience and cost-effectiveness of digital.

89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.

Give your customer messaging experience a human touch. Live chat can increase customer satisfaction. Crisp is more than a chat software. It unifies all channels of customer service and simplifies customer support. Customers benefit from a shared inbox experience. Our live chat app allows you to respond to all your website visitors with one solution. This will help you to reduce costs and save money. Statistics show that website visitors who are assisted by chat are more likely make a purchase. You can create proactive customer service by sending automated messages using our chat solution. This will convert visitors into customers. CRM software is not about contact management. You might be wrong. Crisp CRM offers more than just a CRM software. Crisp CRM has a number of features that can be used to automate repetitive tasks and help small businesses close more deals. Get more hot leads right into your pipeline.

Automate common questions, eliminate manual tasks such as routing and triage, save agents time, and all this within your existing CX stack. Customers will be delighted by self-service solutions to common questions. Agents can also be empowered to achieve smarter outcomes without the need for a human touch. Cohere is more than chatbots. It acts as an automation layer throughout your entire CX lifecycle, automating repetitive, manual tasks so your agents can do the things they love. Automate repetitive questions using the content you already own. Reduce handling times by avoiding unnecessary transfers. You can visually guide customers via chat or phone. An AI copilot for agents will speed up your interactions. Find out what is causing slowdowns in your agents and fix it. Cohere's AI platform works immediately, unlike other solutions that require weeks of training and proactive maintenance. It also doesn't require manual labeling. Instead, it learns from interactions and continues to work over time.

Screen Share enabled support can turn your customers into raving fans. Support time can be reduced by up to 82% in just minutes Real-time resolution increases customer satisfaction. Transform your support team into a profit center. It's easy to provide support when you can see the problems your customers are having and can help them find a solution. Median allows you to monitor any visitor to your website and see their interactions with it in real-time. You can simply join a session and place your mouse on the screen of someone who has a problem. Stop wasting time asking customers for details and save yourself years of support. Share your screen with just one click. Get Started Free Median is fully integrated to 12 of the most popular chat programs. With a click, you can go from chat to screen sharing in just seconds. The Median code installed on your website will allow you to screen share in an interactive and easy way.

CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals. CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists. CrankWheel is easy to integrate with websites and allows users to add a Demo button to receive quick notifications. We can show you if they are paying attention. Our Chrome Extension has enabled over 50,000 users to share their screens with prospects, regardless of their technical skills or device choice. CrankWheel can be used on old browsers and obscure devices, even with poor network connections. It works on Mac, Android, iOS, Blackberries, Internet Explorer, and Android.

Live video chat, screen takingover and user monitoring allow you to win more customers and provide better support. Get insight into the buying process of your customers. Receive notifications when customers visit high-value pages. You can chat live with customers 24/7. Learn how your customers found you site. Start the buying process with your customers personally. ServiceBell integrates seamlessly with Intercom to allow rich interactivity, including screen takeover and video chat. ServiceBell integrates seamlessly with Calendly, so customers can easily schedule a meeting with your team. Clearbit Reveal integrates with ServiceBell to notify you when high-value prospects visit your website. To learn how ServiceBell can empower organizations of any size to build better relationships and customers, request a demo today. ServiceBell works with any website, regardless of its framework or language.

Copointer is designed for collaboration, learning, and leisure. CoPointer makes it easy to help your relative shop online, organize a virtual class, advise a colleague, or hold a meeting. One click invites learners to join the class. All necessary tools are available - whiteboard and broadcast / conference calls, highlighting, file-sharing, and more. Our technology allows for online meetings with colleagues and teams from different locations and devices. You can extend your room to 100 people, have unlimited sessions, improve performance, and use conference calls, file sharing, and highlight tools on-screen. CoPointer allows you to access more than a standard Support Button. You can use the text chat code codes on your website pages to get highlighting, conference calls, file sharing, site navigation, and more.

You can now instantly see what your users see and help them to get onboard. Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support. 1. You can see what your user sees in one click. 2. Scroll and click with YOUR mouse on THEIR screen. 3. You can do this immediately via live chat or by calling them. Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Automate the customer journey with greater engagement and automation. Transform traditional CRM into a truly journey-enabled customer engagement platform. Pega can help you whether you are looking for an alternative system to your current one or to scale up and strengthen your existing one. Your success is dependent on your agents. Your team must be connected, productive, and effective wherever they are. Customers want to feel cared for. You can provide them with personalized, proactive, and frictionless experiences on any channel. You need to do it all these days. Intelligent automation and case management can help you reduce costs and maximize your channels. To resolve customer queries faster, connect and automate work across systems and people. Pega's AI-powered casemanagement adapts to customer service inquiries. Templates that are pre-defined and based on industry best practices can be used to quickly get started.

Digitalization has been a major investment by companies and organizations to make it easier for customers to access information, products, and self-services. It is accessible from all devices and at all times. However, customers are often forced to use traditional channels like email or phone when they need assistance or want to interact with their digital service provider. It is then lost that the customer can be helped 'at the time of need' in a digital environment. This is a waste of money and opportunity. You don't have to miss an opportunity to serve or sell to your digital customers as a company. Vergic Engage can help you master the digital customer journey, no matter what your goal may be. Any company or organisation can create a customer journey, regardless of its vertical. The Vergic Engage Platform will manage that journey and keep the customer in a digital environment.

Your success depends on your agents. Your team must be connected, productive, and effective wherever they are. Customers want to feel cared for. You can provide them with personalized, proactive, and frictionless experiences on any channel. You need to do it all these days. Intelligent automation and case management can help you reduce costs and maximize your channels. To resolve customer queries faster, connect and automate work across systems and people. Pega's AI-powered casemanagement adapts to customer service inquiries. Pre-defined microjourneys based on industry best practices can be used as templates to quickly get started. You can reduce your team's cost to serve while still managing higher contact volumes with efficient service delivery.

Pega's technology enables digital transformation. We deliver end-to-end solutions to enable this. We are an official Pega partner company and use the technology to create digital process automation (DPA), and customer relationship management applications (CRM), for enterprise clients in various industry sectors. We believe in creating value through agile, lean, and design thinking principles. Pega is the market leader in cloud software for customer engagement and customer service. Pega's AI-powered software is trusted by the most well-known brands around the world. It optimizes every customer interaction across all channels and keeps their brand promises. Pega's low-code platform for application development allows enterprises to quickly create and evolve apps to meet employee and customer needs, and drive global digital transformation. Pega helps customers achieve higher customer satisfaction, lower costs and a longer customer lifetime value.

Customer engagement is becoming more complex as customers expect consistent, relevant and personal interaction across all channels. This should be a simple task for your customer engagement platform. However, too many platforms are cumbersome and not able to deliver the promised personalized interaction. Many platforms can't connect information from different organizational data silos to provide personalized customer service. Pega Marketing is the next evolution of the customer engagement platform. Pega Marketing integrates sophisticated customer analytics and business rules. It continuously evaluates the context of every customer interaction and recommends relevant offers, content, channels, and actions. Pega allows you to build deeper relationships with customers. It goes beyond segmentation campaigns and focuses on customer experience management across all channels.

Recalling a product can have a direct effect on customer satisfaction. Manufacturers must manage the recall process as efficiently as possible. Clear and timely communication is essential for organizations with all stakeholders, including regulators, dealers, retailers, customers, and other business functions. It is important to manage recalls efficiently and quickly while maintaining customer satisfaction. If your current product recall methods are not sufficient, there will be process disconnects, an incomplete view of the business, suppliers, and external parties. Pega Recall provides a single platform for tracking and managing your recall and compliance programs. It also helps you to focus on the customer experience. Pega manages service-level agreements (SLAs) by linking to your internal systems and data.

REVE Chat is a chat widget and online live chat software that can be installed on business websites. It is ideal for small and mid-sized businesses in different industries. Voice calls, live chats, visitor queuing and analytics are some of the key features of REVE Chat. REVE Chat's proactive chat feature allows users to set messages that will appear based on predetermined visitor actions. REVE Chat's chat window can be customized to match the company's branding.

Give your agents a desktop that is enhanced to meet the changing expectations of customers and empower them to deliver personalized, meaningful and efficient service. Upstream Works desktop solutions for omnichannel experiences will help you create better experiences. Unified agent desktop with productivity features and visibility of all channels and applications to improve CX and FCR. Convenient flexibility of channels with voice, email and web chat, messaging, video, social, co-browsing, bots, conversational artificial intelligence, and more. Integrate with any AI, business application or CRM system to streamline processes and increase agent productivity. Improve business outcomes using real-time and historic omnichannel Dashboards and reports, including FCR, CES and bot analytics.

Glance helps you improve your digital customer engagements. Your sales rep, service representative, or trainer can instantly join the customer on your website or app and see their screen. You can then provide human-to-human guidance.

Screen sharing is lightning fast, with multi-player control, crystal clear voice and high-quality videos. Perfect for pair programming. Pop's multi-user screen sharing, where everyone can control the screen with their own keyboard and mouse, makes it easy to collaborate on code. Whiteboarding is now easier than ever. You can doodle together from your smartphone or tablet at any time. Simple. Fast. You'll never have to worry about dried out markers again. It's easy to invite people by sending them a link. Anyone can join, even without registering. You can join if you have a smartphone or laptop.

When real-time sensor data and device data are analyzed, valuable business decisions can be made. IoT revolution is a huge opportunity to automatically deliver new revenue streams and valuable insights. Pega's industry-leading casemanagement and BPM can help you turn IoT-enhanced insight into carefully orchestrated actions across all business and system silos. Pega Machine Health orchestrates people, processes and data to optimize connected IoT devices' health and value streams. Organizations can analyse and recommend steps to prevent and repair, and proactively improve the customer experience. Pega 7 allows you to stay ahead of the ever-evolving IoT ecosystem. It offers exceptional business agility. Pega 7 empowers your IoT team with the ability to continuously drive improvements in both analytics and the orchestration IoT-driven actions.

SessionStack uses cutting-edge session recording technology empowered by AI to form a Digital Experience Analytics platform. This platform aids e-commerce businesses in pinpointing customer obstacles, drop-off points, and untapped conversion prospects. The platform's insights speed up the optimization of the overall user experience by leveraging data-driven optimization of conversion rates. Our proprietary machine-learning models cater perfectly to e-commerce decision-makers aiming for revenue maximization. SessionStackAI combines qualitative and quantitative user data to fuel a comprehensive overview of website or mobile app interactions. With its auto-capture features and extensive retrospective data, the platform ensures a thorough analysis, detecting any friction points or new conversion possibilities in real-time.

24sessions offers many ways to have an interaction. Our booking technology allows for scheduled meetings, click to call journeys, and escalation via chat. Meet customers in the way that suits them best. You can have a rich video chat with screen sharing, a voice chat on your website, or a full fledged co-browse session. You can use it on any device, mobile or not, without the need for installation. Your interactions will be more effective and efficient thanks to automated transcriptions and recordings. Our analytics suite gives you insights into customer satisfaction, compliance and script adherence, as well as goal attainment. All video calls are encrypted and take place on your trusted domain. They can only be started by the designated agent. Your data is stored securely in Europe, AES256 encrypted. Access is protected by advanced access management, audit trails, and user federation.