ROBIN Reviews

ROBIN Description

Facilitate conversational commerce. Deliver outstanding service. Enhance customer experience Are you ready to embrace conversational commerce? Consumers expect personalized service conversations in real-time and on any channel. Companies must first get their customer service in order to deliver this. We help teams improve customer service levels, work more efficiently, increase sales and more. The Program includes a Conversation console that is linked to your data warehouse and data-driven coaching. Once you have service under control our Growth suite will help you scale. You can add more channels. Automate more. Performance boosting Step by step, adapt to conversational commerce. All channels and questions in one console. No tickets. No queues. No drama. All customer data and advanced routing of questions to the correct rep are included. Features include dynamic webform, Live chat, and customer co-browsing.