Oracle Cobrowse Description
Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.
Oracle Cobrowse Alternatives
Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location.
Kasm is revolutionizing the way businesses deliver digital workspaces. We use our open-source web native container streaming technology to create a modern devops delivery of Desktop as a Service, application streaming, and browser isolation.
Kasm is more than a service. It is a platform that is highly configurable and has a robust API that can be customized to your needs at any scale. Workspaces can be deployed wherever the work is. It can be deployed on-premise (including Air-Gapped Networks), in the cloud (Public and Private), or in a hybrid.
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CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals.
CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists.
CrankWheel is easy to integrate with websites and allows users to add a Demo button to receive quick notifications. We can show you if they are paying attention. Our Chrome Extension has enabled over 50,000 users to share their screens with prospects, regardless of their technical skills or device choice. CrankWheel can be used on old browsers and obscure devices, even with poor network connections. It works on Mac, Android, iOS, Blackberries, Internet Explorer, and Android.
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ConnectWise ScreenConnect
ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software.
Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed.
Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.
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Surfly
Build interactive and fully compliant digital experiences on your platform without altering any code or installing additional software. Surfly empowers countless AXA agents to accelerate their sales by digitally simulating the face-to-face selling process within their platform. Both agents and customers can collaborate from a distance to select policies, electronically sign documents, and initiate their first payment seamlessly. Surfly Co-browsing is not only quicker and more secure but also simpler to navigate compared to traditional screen sharing applications like Zoom, Google Meet, or Microsoft Teams. It facilitates effective, secure, and compliant two-way collaboration that screen sharing cannot match. Instead of juggling various external tools like Zoom and Docusign, you can manage everything in a single Surfly Session. You can upload, review, annotate, and e-sign any document directly from your website or portal without interruption. Furthermore, Surfly’s adaptable solution operates effortlessly without requiring integrations, serving as a virtual layer over your existing platforms, ensuring an enhanced user experience for all parties involved. This comprehensive approach simplifies the sales process and provides a more cohesive interaction for agents and customers alike.
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Integrations
Company Details
Company:
Oracle
Headquarters:
United States
Website:
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
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Oracle Cobrowse Features and Options
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