Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Feederloop allows you to add video chat, screen sharing and co-browsing to your website. Feederloop allows you to have instant video chats with anyone on your site without the need for additional software or downloads.
Feederloop is used to provide customer support, onboarding, and sales. It creates a near-in-person experience with everyone on your website or web application.
Feederloop can be integrated with all major chat platforms, or used as a standalone widget on a website.
Description
There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Accenture Cloud Trade Promotion Management
No
Capgemini Intelligent Automation Platform
No
Chatra
Yes
Cognizant
No
Drift
Yes
Gist
Yes
Intercom
Yes
LiveAgent
Yes
Slack
Yes
tawk.to
Yes
Integrations
Accenture Cloud Trade Promotion Management
Yes
Capgemini Intelligent Automation Platform
Yes
Chatra
No
Cognizant
Yes
Drift
No
Gist
No
Intercom
No
LiveAgent
No
Slack
No
tawk.to
No
Pricing Details
$20/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Feederloop
Founded
2021
Country
South Africa
Website
www.feederloop.com
Vendor Details
Company Name
Pega
Founded
1983
Country
United States
Website
www.pega.com/products/customer-service/cobrowse
Product Features
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
No
Optimization Tools
No
Session Recording
No
Surveys
No
User Experience Analysis
No
User Feedback
No
Visitor Segmentation
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No