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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

Description

Act swiftly now and prepare for whatever lies ahead. Regardless of your work environment, Pega simplifies collaboration through a user-friendly and inclusive method of application development. Adapt promptly to evolving demands by integrating users on a single platform that utilizes low-code tools alongside developer-grade solutions. Encourage innovation and oversee low-code initiatives on a large scale within your organization through a single, all-encompassing dashboard. Enhance efficiency by providing business users, developers, and IT with the necessary resources exactly when and where they are needed. Speed up the creation of applications by swiftly and effortlessly defining essential app components. Manage and operationalize low-code solutions effectively across your organization with one unified dashboard. Equip IT teams to ensure that every application is developed within the organization's established guidelines. Offer application experiences that are relevant in the present while remaining poised for future scalability. Pega's user experience framework is specifically designed to cater to the needs of your developers, employees, and customers, ensuring a seamless interaction for all stakeholders involved. This approach not only fosters collaboration but also drives the overall success of your projects.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AEGIS CTRM No 
Accenture Cloud Trade Promotion Management Yes 
BeyondTrust Cloud Privilege Broker No 
Capgemini Intelligent Automation Platform Yes 
Cognizant Yes 
Pyze No 
Rhino.ai No 
Sales Robots No 

Integrations

AEGIS CTRM Yes 
Accenture Cloud Trade Promotion Management No 
BeyondTrust Cloud Privilege Broker Yes 
Capgemini Intelligent Automation Platform No 
Cognizant No 
Pyze Yes 
Rhino.ai Yes 
Sales Robots Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pega

Founded

1983

Country

United States

Website

www.pega.com/products/customer-service/cobrowse

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com

Product Features

Product Features

Application Development

Access Controls/Permissions Yes 
Code Assistance No 
Code Refactoring Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging No 
Deployment Management Yes 
Graphical User Interface No 
Mobile Development No 
No-Code Yes 
Reporting/Analytics Yes 
Software Development No 
Source Control Yes 
Testing Management No 
Version Control No 
Web App Development No 

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design Yes 
Visual Workflow Management No 

Low-Code Development

AI-Assisted Development No 
Business Process Automation No 
Collaborative Development No 
Data Aggregation and Publishing No 
Deployment Management No 
Drag & Drop No 
Integrations Management No 
Iteration Management No 
Performance Monitoring No 
Requirements Management No 
Templates No 
Visual Modeling No 
Web / Mobile App Development No 
Workflow Management No 

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