Pega Recall Description
Recalling a product can have a direct effect on customer satisfaction. Manufacturers must manage the recall process as efficiently as possible. Clear and timely communication is essential for organizations with all stakeholders, including regulators, dealers, retailers, customers, and other business functions. It is important to manage recalls efficiently and quickly while maintaining customer satisfaction. If your current product recall methods are not sufficient, there will be process disconnects, an incomplete view of the business, suppliers, and external parties. Pega Recall provides a single platform for tracking and managing your recall and compliance programs. It also helps you to focus on the customer experience. Pega manages service-level agreements (SLAs) by linking to your internal systems and data.