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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

Description

The Pega GenAI Blueprint serves as an AI-powered workspace that significantly speeds up digital transformation by allowing teams to collaboratively create optimized application workflows. Users are able to articulate their business issues, and the platform utilizes generative AI combined with established industry best practices to provide instant suggestions for customized application designs. This innovative method removes the need for protracted requirements-gathering sessions, empowering businesses to move swiftly from idea to development. Blueprint aids in articulating workflows, defining data models, and identifying user personas, which ensures that application structures are both comprehensive and cohesive. After designing, these blueprints can be effortlessly imported into Pega Infinity, paving the way for immediate prototyping and accelerating the development timeline. By leveraging this tool, organizations can enhance operational efficiency, improve customer interactions, and achieve a quicker time-to-market for their digital solutions, ultimately driving greater business success. Additionally, the collaborative nature of the workspace fosters innovation and encourages diverse input from various stakeholders, further enriching the application design process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Trade Promotion Management Yes 
Capgemini Intelligent Automation Platform Yes 
Cognizant Yes 
Pega GenAI No 

Integrations

Accenture Cloud Trade Promotion Management No 
Capgemini Intelligent Automation Platform No 
Cognizant No 
Pega GenAI Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pega

Founded

1983

Country

United States

Website

www.pega.com/products/customer-service/cobrowse

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com/blueprint

Product Features

Product Features

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Alternatives

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